Try our new research platform with insights from 80,000+ expert users

BMC Helix Monitor vs IBM Tivoli Business Service Manager comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC Helix Monitor
Ranking in Event Monitoring
7th
Average Rating
9.0
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
IBM Tivoli Business Service...
Ranking in Event Monitoring
15th
Average Rating
7.6
Reviews Sentiment
6.4
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Event Monitoring category, the mindshare of BMC Helix Monitor is 9.7%, down from 12.4% compared to the previous year. The mindshare of IBM Tivoli Business Service Manager is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Jijil GHosh - PeerSpot reviewer
An agentless tool that offers great scalability and a straightforward setup phase
The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment. If you want to install an agent on each and every system, manpower is needed, while there is no such need when one uses BMC Helix Monitor. BMC Helix Monitor provides you with details on asset relationships. If a particular printer is connected to a core network printer or a particular desktop is connected to the servers, the product scans and gives you a free structure of relationship, which doesn't need any human intervention, making it an automated process. BMC Helix Monitor gives you the entire information about your assets, because of which you can sit in one place and keep track of whether a particular asset is online or offline.
reviewer847356 - PeerSpot reviewer
Good technical support, and efficient for working with business data
We use this solution for working with data. The most valuable feature of this solution is the efficiency. This application should be made easier to use because it usually needs training and it is not easy to operate. We have been using this solution for fourteen years. The stability of this…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is evolving more and more into artificial intelligence."
"The most valuable feature of the solution stems from the fact that BMC Helix Monitor is an agentless tool, because of which you don't need to deploy agents on each and every system in your IT environment."
"The product's initial setup phase is easy."
"The service operations monitoring features are valuable."
"The most valuable feature of this solution is the efficiency."
 

Cons

"The solution's GUI and some patching-related information are areas with shortcomings where enhancements are needed, though I believe they are areas that fall under BMC's roadmap for the future."
"I feel that the tool's stability has some scope for improvement."
"The initial setup of the solution is complex."
"The product must provide more information and dashboards."
"This application should be made easier to use because it usually needs training and it is not easy to operate."
 

Pricing and Cost Advice

"The product’s price could be improved."
Information not available
report
Use our free recommendation engine to learn which Event Monitoring solutions are best for your needs.
859,129 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
27%
Computer Software Company
14%
Insurance Company
6%
Healthcare Company
5%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about BMC Helix Monitor?
The service operations monitoring features are valuable.
What is your experience regarding pricing and costs for BMC Helix Monitor?
The product’s price could be improved. The company is quite flexible with pricing. Legacy products need to revise their pricing strategy without losing their position in the market. The legacy mode...
What needs improvement with BMC Helix Monitor?
I feel that the tool's stability has some scope for improvement.
Ask a question
Earn 20 points
 

Also Known As

Helix Monitor
Tivoli Business Service Manager, BSM
 

Overview

 

Sample Customers

Grupo Moura, Goodman, Aspect, Telefónica Colombia, Fujitsu
SSGC
Find out what your peers are saying about BMC Helix Monitor vs. IBM Tivoli Business Service Manager and other solutions. Updated: June 2025.
859,129 professionals have used our research since 2012.