BMC Helix Enterprise Service Management vs SoftExpert ITSM comparison

BMC and SoftExpert are both solutions in the IT Service Management (ITSM) category. BMC is ranked #24 with an average rating of 7.0, while SoftExpert is ranked #50. Additionally, 100% of BMC users are willing to recommend the solution.

BMC Helix Enterprise Servic...

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100% willing to recommend

SoftExpert ITSM

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41 Comparison Views

BMC Helix Enterprise Servic...

SoftExpert ITSM

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Executive SummaryUpdated on Jun 15, 2025

SoftExpert ITSM and BMC Helix Enterprise Service Management compete in IT service management. BMC Helix appears to have the upper hand with more features focused on innovation and comprehensive functionality.

Features: SoftExpert ITSM is recognized for process management, flexibility, and integration capabilities, attracting organizations looking for adaptable solutions. BMC Helix stands out with automation, artificial intelligence, and analytics, offering thorough insights and improved efficiency.

Ease of Deployment and Customer Service: SoftExpert provides a straightforward deployment model with strong support, appealing to businesses with limited IT resources. BMC Helix offers advanced deployment options with robust customization and global support, catering to large enterprises needing scalable solutions.

Pricing and ROI: SoftExpert ITSM has a lower setup cost that delivers quicker ROI for small to mid-sized organizations focused on cost efficiency. BMC Helix, with higher initial investment, promises substantial returns over time due to its extensive feature set.

To learn more, read our detailed IT Service Management (ITSM) Report (Updated: June 2025).

Buyer's Guide

IT Service Management (ITSM)

June 2025

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Review summaries and opinions

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Categories and Ranking

BMC Helix Enterprise Servic...

Ranking in IT Service Management (ITSM)

24th

Average Rating

7.0

Reviews Sentiment

4.8

Number of Reviews

Ranking in other categories

No ranking in other categories

SoftExpert ITSM

Ranking in IT Service Management (ITSM)

50th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Krishna Varchagall

Service Management Consultant at Tiberone

Utilize comprehensive IT service modules while addressing configuration database issues

There are several areas where BMC Helix Enterprise Service Management could be improved. Currently, ServiceNow has an edge when it comes to the ease of discovering Configuration Items (CIs). In BMC Helix, there are issues with the Configuration Management ( /categories/configuration-management ) Database (CMDB ( /categories/configuration-management-databases )), such as duplicate entries and problems with reconciliation. The recently introduced dashboard tool in Helix, which replaced Smart Reporting ( /categories/reporting ), has several issues. Reporting ( /categories/reporting ) has been a consistent problem in BMC, and it would greatly benefit from enhancements.

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Questions from the Community

What is your experience regarding pricing and costs for BMC Helix Enterprise Service Management?

While I am not very sure about the pricing, I have heard that the license cost of BMC is relatively lower than its competitors.

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What needs improvement with BMC Helix Enterprise Service Management?

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What is your primary use case for BMC Helix Enterprise Service Management?

I use BMC Helix Enterprise Service Management ( /products/bmc-helix-enterprise-service-management-reviews ) primarily for IT service management. It supports modules like incident management, change...

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Comparisons

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ServiceNow vs SoftExpert ITSM

Compared 100% of the time

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Buyer's Guide

IT Service Management (ITSM)

June 2025

BMC Helix Enterprise Service Management report

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Buyer's Guide

IT Service Management (ITSM)

June 2025

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Also Known As

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SoftExpert IT Service Management

Overview

BMC Helix Enterprise Service Management is a comprehensive platform designed to deliver advanced service management capabilities, enabling businesses to transform their operations with intelligent automation and robust integration features.

Companies looking to streamline their service processes will find BMC Helix Enterprise Service Management an invaluable tool. It offers innovative solutions to common challenges with capabilities that span multiple domains. The system fosters efficiency through AI-driven insights and integrates smoothly into existing IT environments, enhancing service delivery and customer satisfaction. This powerful combination of tools supports a proactive approach to service management, helping organizations to remain agile and responsive in a fast-paced business environment.

What are the standout features of BMC Helix Enterprise Service Management?

AI-Powered Automation: Enhances process efficiency and reduces manual intervention.
Multi-Cloud Management: Provides seamless integration and management across cloud platforms.
Service Catalog: Offers a comprehensive catalog to streamline service requests.
Intuitive Reporting: Delivers actionable insights through advanced analytics.
Collaboration Tools: Facilitates easier communication among teams.

What benefits and ROI should users expect?

Cost Efficiency: Reduces operational costs through automation and efficient resource management.
Improved Productivity: Enhances user productivity by automating repetitive tasks.
Faster Service Delivery: Increases speed and quality of service delivery.
Enhanced Customer Satisfaction: Delivers better customer experiences through streamlined processes.
Scalability: Supports growth with adaptable solutions.

BMC Helix Enterprise Service Management is implemented across industries such as finance, healthcare, and retail. In finance, it enhances regulatory compliance and security. Healthcare organizations use it to improve patient service management, while retail companies benefit from streamlined logistics and inventory management.

BMC

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

SoftExpert

Sample Customers

Information Not Available

BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering

Buyer's Guide

IT Service Management (ITSM)

June 2025

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