BMC FootPrints Service Core vs Stat for Oracle E-Business Suite comparison

BMC and Quest Software are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while Quest Software is ranked #19 with an average rating of 8.5. BMC holds a 1.0% mindshare in ISM, compared to Quest Software’s 0.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution, compared to 100% of Quest Software users who would recommend it.

BMC FootPrints Service Core

Read 10 BMC FootPrints Service Core reviews

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312 Comparison Views

90% willing to recommend

Stat for Oracle E-Business ...

Read 2 Stat for Oracle E-Business Suite reviews

160 Views
160 Comparison Views

100% willing to recommend

BMC FootPrints Service Core

Stat for Oracle E-Business ...

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Executive SummaryUpdated on Aug 19, 2025

BMC FootPrints Service Core and Stat for Oracle E-Business Suite are competing in the field of IT service management and process optimization. BMC FootPrints Service Core holds an advantage due to its flexibility, while Stat for Oracle E-Business Suite is favored for its Oracle integration capabilities.

Features: BMC FootPrints Service Core provides robust customization, workflow automation, and integration capabilities, tailoring the platform to specific organizational needs. Stat for Oracle E-Business Suite offers comprehensive process management tools, seamless integration with Oracle systems, and control over complex Oracle processes.

Ease of Deployment and Customer Service: BMC FootPrints Service Core is known for its straightforward deployment process and proactive support team, contributing to high user satisfaction. Stat for Oracle E-Business Suite may have a steeper learning curve due to its specialization but benefits from Oracle's ecosystem, ensuring smooth integration and effective support.

Pricing and ROI: BMC FootPrints Service Core is recognized for competitive pricing and delivering good ROI through efficient service management. Stat for Oracle E-Business Suite might involve higher initial costs, but offers significant ROI by aligning with Oracle platforms, ideal for Oracle-centric environments.

To learn more, read our detailed BMC FootPrints Service Core vs. Stat for Oracle E-Business Suite Report (Updated: July 2025).

Buyer's Guide

BMC FootPrints Service Core vs. Stat for Oracle E-Business Suite

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC FootPrints Service Core

Ranking in IT Service Management (ITSM)

30th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Help Desk Software (31st)

Stat for Oracle E-Business ...

Ranking in IT Service Management (ITSM)

19th

Average Rating

8.6

Reviews Sentiment

8.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 1.0%, up from 0.3% compared to the previous year. The mindshare of Stat for Oracle E-Business Suite is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Service Management (ITSM)

Featured Reviews

reviewer1765752

System Engineer at a manufacturing company with 51-200 employees

A flexible, comprehensive, integrated IT service and asset management platform with good technical support

We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…

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Mohammed Ghonaim

Senior Oracle Application Consultants at Saudi Telecom Company

An user-friendly solution that enables business users to extract data in various formats

The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It has helped the help desk team. We get our tickets in and are able to support our customers, the end-users, with this solution."

"We have found the reports and the lockdown on a ticket valuable, so only one person can update issues."

"I think the most important feature is the ability to receive valuable ticket status support in a timely manner with little to no downtime interruptions."

"The discovery feature is very flexible."

"Technical support is good."

"This product solidly handles incident management, problem management, and change management."

"Implemented system-wide process for approving and tracking "employee move" requests for over 15,000 employees."

"I like the fact that FootPrints is a relational database, so every item in the database can be linked to another. This helps create history and audit trails for each CI."

More BMC FootPrints Service Core pros

"The user-friendly solution enables business users to extract data in various formats independently. Additionally, it controls access, allowing for data masking of sensitive information within Oracle. These features contribute positively to the user experience, especially from the perspective of business users."

"The solution's technical support is very responsive."

Cons

"It would be better if it were more user-friendly. The reporting part in the version we have is a little complicated. It takes too long to build and report. It would also be better if there were another way to manage notifications."

"Reporting could be improved along with the option to create more fine tuned reports and to create specific fields for each type of ticket."

"We need more customizable reporting functionality. We could also use more collaboration of service desk tickets. This will allow for two departments to share the same information, track the progress of the total task scope no matter how complex the request is."

"The workflow should be made to be more user-friendly. It should also have more granular scalability."

"It would be nice if they added the ability to go directly to a form via a deep link URL."

"The mobile version of this product does not support asset management."

"The pricing could be a little lower and the product should cover more iTel versions."

"Hyphens are not allowed in the quick search bar. This has created a problem in our environment where we use hyphens in our asset names."

More BMC FootPrints Service Core cons

"The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger."

"I recommend enhancing the user interface to make the product more user-friendly for business users. Identifying queries that apply to Oracle technical assessments would be beneficial, particularly for Oracle E-Business Suite (EBS) or other specific ready-made packages."

Pricing and Cost Advice

"This solution has good pricing."

"The licensing for FootPrints is a perpetual license with an annual support fee."

"Cost was on par with other service desk products, and well below Remedy, while still being a BMC product."

"Our costs are well over $250,000."

"I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high."

"The tool is cheap, but monthly subscriptions are a bit high."

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Company Size

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Large Enterprise

Midsize Enterprise

Small Business

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Questions from the Community

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What do you like most about Quest Stat for Oracle E-Business Suite?

The solution's technical support is very responsive.

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What is your experience regarding pricing and costs for Quest Stat for Oracle E-Business Suite?

I rate the product price a six or a seven on a scale of one to ten, where one is low, and ten is high.

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What needs improvement with Quest Stat for Oracle E-Business Suite?

The concerns where improvements are required lie in the area of finance revolving around aspects like receivables and the general ledger.

See all answers

Comparisons

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BMC Helix ITSM vs BMC FootPrints Service Core

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More BMC FootPrints Service Core Competitors

No data available

Product Reports

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download BMC FootPrints Service Core product report

Buyer's Guide

IT Service Management (ITSM)

August 2025

Download Stat for Oracle E-Business Suite product report

Also Known As

FootPrints Service Core

No data available

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.

BMC

Stat for Oracle E-Business Suite offers comprehensive tools for effective management and optimization, enhancing ERP operations and ensuring streamlined processes for enterprises seeking robust solutions.

Stat for Oracle E-Business Suite provides a robust framework for managing change and configuration in ERP systems, designed to increase efficiency and reduce downtime. Its advanced features cater to businesses aiming for seamless integration and enhanced performance, facilitating smooth transitions and upgrades within ERP infrastructures.

What are the valuable features of Stat for Oracle E-Business Suite?

Change Management: Streamlines the tracking and implementation of changes to reduce errors.
Version Control: Manages multiple versions of configurations for better tracking.
Reporting: Offers detailed analytics for informed decision-making.
Audit Capabilities: Ensures compliance through comprehensive audit trails.
Deployment Automation: Accelerates the rollout of new configurations across the ERP landscape.

What benefits can users expect when using Stat for Oracle E-Business Suite?

Increased Efficiency: Minimizes manual intervention with automated processes.
Reduced Downtime: Offers reliable features that ensure continuity during upgrades.
Risk Mitigation: Provides strategies and features to minimize potential negative impacts.
Cost Savings: Automates tasks, reducing the need for extensive manual labor.

Stat for Oracle E-Business Suite is implemented in industries such as finance, manufacturing, and healthcare, supporting complex system configurations and change management needs. Its flexibility and extensive feature set enable organizations to optimize workflows and achieve operational excellence.

Quest Software

Sample Customers

Cast & Crew

Information Not Available

Buyer's Guide

BMC FootPrints Service Core vs. Stat for Oracle E-Business Suite

July 2025

Free Report: BMC FootPrints Service Core vs. Stat for Oracle E-Business Suite

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