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BMC FootPrints Service Core vs SoftExpert ITSM comparison

BMC and SoftExpert are both solutions in the IT Service Management (ITSM) category. BMC is ranked #30, while SoftExpert is ranked #52. BMC holds a 0.8% mindshare in ISM, compared to SoftExpert’s 0.3% mindshare. Additionally, 90% of BMC users are willing to recommend the solution.
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 386 Views
  • 262 Comparison Views
90% willing to recommend
SoftExpert ITSM
  • 90 Views
  • 90 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC FootPrints Service Core and SoftExpert ITSM based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM).

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To learn more, read our detailed IT Service Management (ITSM) Report (Updated: June 2025).
Buyer's Guide
IT Service Management (ITSM)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in IT Service Management (ITSM)
30th
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
Help Desk Software (32nd)
SoftExpert ITSM
Ranking in IT Service Management (ITSM)
52nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the IT Service Management (ITSM) category, the mindshare of BMC FootPrints Service Core is 0.8%, up from 0.3% compared to the previous year. The mindshare of SoftExpert ITSM is 0.3%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Service Management (ITSM)
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Healthcare Company
9%
Educational Organization
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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ServiceNow vs SoftExpert ITSM Logo
ServiceNow vs SoftExpert ITSM
Compared 100% of the time
More SoftExpert ITSM Competitors
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
Buyer's Guide
IT Service Management (ITSM)
June 2025
SoftExpert ITSM reportDownload SoftExpert ITSM product report
 

Also Known As

FootPrints Service Core
SoftExpert IT Service Management
 

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC

SoftExpert is a market leader in software and services for enterprise-wide business process improvement and compliance management, providing the most comprehensive application suite to empower organizations to increase business performance at all levels and to maximize industry-mandated compliance and corporate governance programs.

SoftExpert
 

Sample Customers

Cast & Crew
BRF, Royal Canin, Dekalb Metal Finishing , Engie Tractebel Engineering
Buyer's Guide
IT Service Management (ITSM)
June 2025
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Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in IT Service Management (ITSM). Updated: June 2025.
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We monitor all IT Service Management (ITSM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.