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BMC FootPrints Service Core vs Folder HelpDesk comparison

BMC and Biz Solutions 365 are both solutions in the Help Desk Software category. BMC is ranked #32, while Biz Solutions 365 is ranked #62. BMC holds a 0.9% mindshare in HDS, compared to Biz Solutions 365’s 0.0% mindshare. Additionally, 90% of BMC users are willing to recommend the solution.
BMC FootPrints Service Core
Read 10 BMC FootPrints Service Core reviews
  • 386 Views
  • 324 Comparison Views
90% willing to recommend
Folder HelpDesk
  • 42 Views
  • 42 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between BMC FootPrints Service Core and Folder HelpDesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

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To learn more, read our detailed Help Desk Software Report (Updated: June 2025).
Buyer's Guide
Help Desk Software
June 2025
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Helped 862,077 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC FootPrints Service Core
Ranking in Help Desk Software
32nd
Average Rating
8.2
Reviews Sentiment
7.2
Number of Reviews
10
Ranking in other categories
IT Service Management (ITSM) (30th)
Folder HelpDesk
Ranking in Help Desk Software
62nd
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Help Desk Software category, the mindshare of BMC FootPrints Service Core is 0.9%, up from 0.4% compared to the previous year. The mindshare of Folder HelpDesk is 0.0%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

reviewer1765752 - PeerSpot reviewer
A flexible, comprehensive, integrated IT service and asset management platform with good technical support
We use BMC FootPrints Service Core to manage network issues, infrastructure issues, software issues, and ERP. We also use it to manage our facility. So, we do some work orders and also use it as an extra ticketing system Technical support is good. It would be better if it were more…
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862,077 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
13%
Government
11%
Healthcare Company
9%
Educational Organization
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Comparisons

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ServiceNow vs BMC FootPrints Service Core
Compared 52% of the time
Rezolve AI Platform vs BMC FootPrints Service Core Logo
Rezolve AI Platform vs BMC FootPrints Service Core
Compared 48% of the time
More BMC FootPrints Service Core Competitors
No data available
 

Product Reports

Buyer's Guide
IT Service Management (ITSM)
June 2025
BMC FootPrints Service Core reportDownload BMC FootPrints Service Core product report
Buyer's Guide
Help Desk Software
June 2025
Folder HelpDesk reportDownload Folder HelpDesk product report
 

Also Known As

FootPrints Service Core
No data available
 

Overview

FootPrints Service Core integrates IT service and asset management for end-to-end business services, and it's easy to install, use, and support. With configurable capabilities that streamline service delivery, FootPrints improves customer satisfaction and IT's reputation with your business users.
BMC

Folder HelpDesk gives you a user friendly and efficient Outlook-based solution for helpdesk, customer support and issue tracking. With Folder HelpDesk you will never more be overwhelmed by requests!

Biz Solutions 365
 

Sample Customers

Cast & Crew
Information Not Available
Buyer's Guide
Help Desk Software
June 2025
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Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: June 2025.
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862,077 professionals have used our research since 2012.
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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.