BMC Cloud Lifecycle Management vs Infraon IMS comparison

BMC Helix and EverestIMS are both solutions in the Cloud Monitoring Software category. BMC Helix is ranked #46, while EverestIMS is ranked #51. BMC Helix holds a 0.5% mindshare in CMS, compared to EverestIMS’s 0.8% mindshare. Additionally, 80% of BMC Helix users are willing to recommend the solution, compared to 100% of EverestIMS users who would recommend it.

BMC Cloud Lifecycle Management

Read 5 BMC Cloud Lifecycle Management reviews

1,040 Views
395 Comparison Views

80% willing to recommend

Infraon IMS

Read 8 Infraon IMS reviews

1,379 Views
607 Comparison Views

100% willing to recommend

BMC Cloud Lifecycle Management

Infraon IMS

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

BMC Cloud Lifecycle Management and Infraon IMS are competing in the cloud resource management category. Infraon IMS has the upper hand due to its comprehensive feature set.

Features: BMC Cloud Lifecycle Management offers automation capabilities, policy-driven governance, and multi-cloud support. Infraon IMS provides integrated IT infrastructure management, seamless operations management, and detailed role-based dashboards.

Room for Improvement: BMC Cloud Lifecycle Management could enhance feature integration, reporting granularity, and infrastructure support. Infraon IMS may improve its GUI customization, initial setup process, and BI dashboard integration.

Ease of Deployment and Customer Service: BMC Cloud Lifecycle Management facilitates streamlined deployment across various cloud environments with strong customer service. Infraon IMS offers simplified IT infrastructure deployment backed by responsive customer service.

Pricing and ROI: BMC Cloud Lifecycle Management incurs higher setup costs but provides significant ROI through advanced management. Infraon IMS is more cost-effective with strong ROI via efficient resource allocation.

To learn more, read our detailed BMC Cloud Lifecycle Management vs. Infraon IMS Report (Updated: March 2026).

Buyer's Guide

BMC Cloud Lifecycle Management vs. Infraon IMS

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC Cloud Lifecycle Management

Ranking in Cloud Monitoring Software

46th

Average Rating

7.8

Reviews Sentiment

5.3

Number of Reviews

Ranking in other categories

Cloud Management (42nd)

Infraon IMS

Ranking in Cloud Monitoring Software

51st

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Network Monitoring Software (88th), Server Monitoring (33rd), IT Infrastructure Monitoring (57th)

Mindshare comparison

As of March 2026, in the Cloud Monitoring Software category, the mindshare of BMC Cloud Lifecycle Management is 0.5%, up from 0.2% compared to the previous year. The mindshare of Infraon IMS is 0.8%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Monitoring Software Mindshare Distribution
Product	Mindshare (%)
BMC Cloud Lifecycle Management	0.5%
Infraon IMS	0.8%
Other	98.7%

Cloud Monitoring Software

Featured Reviews

Entprssol67

Enterprise Solution Architect at a computer software company with 5,001-10,000 employees

Helps design blueprints in a cloud environment but the support is a major problem

One of the major problems is that support is not so good. I used to have a support expert in Spain but they left two years ago. BMC doesn't invest a lot in network automation but network automation is a major point in CLM. There aren't any experts here in Europe, maybe they have in America, I don't know. The main problem is the support in Europe. We had a lot of problems with the people who got put on our cases. The agents that we were assigned to were not so capable. They wanted to replicate the problem. If you have an incident, it takes a lot of time to troubleshoot the problem. The incident support is not so good. The technicians don't know the platform well. BMC doesn't want to invest in CLM. Two years ago we had a lot of problems. Maybe BMC realized that CLM is an end of life product.

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it_user1631601

GTM Manager at a computer software company with 201-500 employees

Our process efficiency has improved by having all the information in one place, which has reduced manpower

The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We have many regions where more than 10000 servers are deployed, so it helps in patching and hardening of servers."

"Integrates role-based access control with pre-configured policies for CIS, DISA, HIPAA, PCI, SOX, NIST, and SCAP documentation and remediation."

"Total build time has been reduced from four weeks to one week, then later to 24 hours."

"Assesses change impact or completes an audit using multiple dashboard views."

"It's helped us with our automation."

"You can tie together your public and private cloud infrastructure into a "single pane of glass"."

"Automates Java EE Application Deployment from an SCM system."

"Allowing systems to be provisioned in a wide range of environments, such as Azure, AWS, or on-premise, reduces the level of training required as well as creates consistency across the board."

More BMC Cloud Lifecycle Management pros

"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."

"If you are looking for the best product with the best price, Infraon is the best product."

"The backup, restore, and comparison features are all good."

"The feature that I like the most and the best part is the customization."

"Infraon IMS allows us to do several things from a single window, which is important to us."

"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."

"Overall, it's a wonderful one-stop ITSM solution for infrastructure."

More Infraon IMS pros

Cons

"The installation and configuration can be tricky due to it being built on Remedy."

"It was complex as it does not include a good, extensive feasibility and compatibility guide."

"One of the major problems is that support is not so good."

"Going to BMC for PS is not at all recommended from my experience."

"Needs integrations with other providers to provide a custom public cloud environment."

"The installation and configuration can be tricky due to it being built on Remedy."

"Email support is a bit slow. Once you drop an email, it takes time."

"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."

"The GUI is in need of improvement. It is not drag-and-drop or easy to use."

"We have enquired if there are any possibilities of monitoring non-IPBS devices."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets."

"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."

"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."

More Infraon IMS cons

Pricing and Cost Advice

Information not available

"Licensing is calculated on a per-user basis."

"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."

"The pricing is reasonable, given the features that they provide."

"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."

"I think that the pricing for this solution is reasonable and varies by number of devices."

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Top Industries

By visitors reading reviews

Construction Company

14%

Insurance Company

11%

University

Manufacturing Company

23%

Outsourcing Company

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

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What is the best network monitoring software for large enterprises?

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Compared 7% of the time

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Equinix IBX SmartView vs Infraon IMS

Compared 6% of the time

Instana Infrastructure Monitoring vs Infraon IMS

Compared 5% of the time

SolarWinds AppOptics vs Infraon IMS

Compared 5% of the time

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Product Reports

Buyer's Guide

Cloud Management

March 2026

Download BMC Cloud Lifecycle Management product report

Buyer's Guide

Infraon IMS

March 2026

Download Infraon IMS product report

Also Known As

BMC CLM

Everest IMS

Overview

BMC's cloud management platform drives digital innovation with agile, full-stack service provisioning across cloud and traditional platforms. BMC Cloud Lifecycle Management scales easily while integrating with essential compliance and governance policies to reduce risk.

BMC Helix

Infraon IMS offers network monitoring with real-time dashboards, customizable GUIs, and integrated tools, supporting device management and workflow automation efficiently.

Infraon IMS delivers stable performance with features tailored for easy customization and detailed network management. Users benefit from real-time monitoring through role-based dashboards and integrated ticketing tools. However, improvements in reporting, GUI usability, and AI integration are needed. Challenges include monitoring non-IPBS devices and improving connectivity visibility. Users require seamless Infraon Desk integration, ease of device addition, and enhanced topology views.

What are the key features of Infraon IMS?

Stable Performance: Provides consistent network oversight.
Customizable Dashboards: Role-based, interactive GUIs for tailored views.
Real-Time Monitoring: Comprehensive network visibility and alerts.
Workflow Automation: Streamlines operational processes.
Configuration Backup: Ensures data integrity and easy recovery.
Granular Reporting: Delivers detailed insights and analysis.
Intuitive Interface: Enhances user interaction and experience.
Quick Device Discovery: Facilitates effective network management.
Email Alerts: Keeps users informed on device status.
CSV Upload: Manages high-volume device data efficiently.

What benefits do users find in Infraon IMS?

Centralized Access: Simplifies firewall and device management.
Enhanced IT Management: Improved monitoring of uptime, downtime, and utilization.
Flexible Deployment: Support for global locations with cloud and on-premises options.
Link Monitoring Automation: Boosts operational efficiency.

In industries like IT infrastructure and data center management, Infraon IMS is utilized for network monitoring and managing key components such as leased lines and firewalls. Its capabilities aid diverse geographical locations in overseeing data centers, offering centralized monitoring and access to critical infrastructure.

EverestIMS

Sample Customers

JDA Software, Morningstar, Orange Business Services, Wipro

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.

Buyer's Guide

BMC Cloud Lifecycle Management vs. Infraon IMS

March 2026

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