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BlackBerry Cylance Cybersecurity vs Jamf Protect comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Protection Platform (EPP)
4th
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (3rd), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
BlackBerry Cylance Cybersec...
Ranking in Endpoint Protection Platform (EPP)
36th
Average Rating
8.0
Reviews Sentiment
4.6
Number of Reviews
44
Ranking in other categories
No ranking in other categories
Jamf Protect
Ranking in Endpoint Protection Platform (EPP)
18th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
18
Ranking in other categories
AI Customer Experience Personalization (15th)
 

Mindshare comparison

As of October 2026, in the Endpoint Protection Platform (EPP) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.8%, up from 3.7% compared to the previous year. The mindshare of BlackBerry Cylance Cybersecurity is 1.7%, up from 1.1% compared to the previous year. The mindshare of Jamf Protect is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Protection Platform (EPP) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.8%
Jamf Protect0.8%
BlackBerry Cylance Cybersecurity1.7%
Other93.7%
Endpoint Protection Platform (EPP)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
Sooraj Makkancherrry - PeerSpot reviewer
Security Operations Manager at Philips
Doesn't have daily updates, which is important for healthcare IT
I face challenges with the exclusion policy - it still scans folders we told it not to, causing issues. When we contact support, they tell us to update the latest agent, but we can't do that immediately due to medical device protocols and validation testing. I wish support would try to understand our issues better instead of giving this standard response. The machine learning feature they use often tells us to upgrade the agent or add things to the exclusion list, which isn't unacceptable. It's a very good and new technology as a tool and antivirus. But sometimes, it doesn't work properly with our medical devices and products, quarantining files it shouldn't even after we add them to exclusions. This is tricky for us.
Nick Rudman - PeerSpot reviewer
Project Manager at Wells Fargo
Security platform has reduced malware risk and has strengthened compliance for macOS endpoints
Jamf Protect provides multiple levels of telemetry collection, allowing me to select how sensitive I want to be on event triggers. Jamf Protect allows me to monitor against specific threat categories aligned to the MITRE ATT&CK framework. In addition to protection, I utilize Jamf Protect to monitor our endpoint compliance with the CIS critical security control baseline. If the environment is predominantly Apple based, Jamf Protect is a strong solution for providing EDR capabilities to endpoints. The detection capabilities are on par with other leading EDR tools, and it integrates well with Jamf MDM. The compliance telemetry, log forwarding, and USB device management included as part of Jamf Protect provide a good return on investment. Jamf Protect has had a positive impact on my organization, as it has been one of the best tools that protects against malware. It offers better detection of malware, reducing downtime and risk to our network by approximately 30 to 50 percent. Implementing it is straightforward, although there can be a steep learning curve in general, especially for less technical users. The competitive pricing included in the business package is great, and compliance with our security standards has been maintained.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is an easy-to-use tool."
"The good thing about the product is that it's always scanning."
"The integrations are out-of-the-box, as are the playbooks."
"My advice for anybody who is considering Cortex XDR is that it is a complete solution, and has very good features."
"It collects and caches and the knowledge of machine learning from different customers to take to the cloud, it makes it better to use for everybody, it allows for quick learning and updates and can, therefore, offer zero-day malware security, and this sharing of metadata helps make the solution very safe."
"The dashboard is customizable."
"Cortex XDR by Palo Alto Networks has helped us a lot with securing the whole environment and the whole IT structure, giving us full knowledge of what is happening on the client and enabling us to take action right away from a single point for managing security operations on the hosts."
"They did what they said, and this solution could apply to any scenario."
"From an administrative overhead point of view, there is a 75% reduction in administrating the solution."
"CylancePROTECT is very stable - we've had no issues with performance and no errors or bugs."
"I've found the AI engine in CylancePROTECT to be particularly effective for technology and in preventing unknown threats."
"It does a good job of protecting us."
"It actively monitors the behavior and activity of processes and will, without hesitation, terminate at root anything it determines to be suspect."
"Its setup is simple if you have a Windows device; it is executable."
"The platform's most valuable features are the malware detection capabilities."
"One of the best features of the solution is that it's easy to deploy."
"The quick updates are really good. If a new OS update drops today, I'll have the Jamf Protect update within a few hours. It's also compatible with all Mac OS versions, and there's zero lag or performance impact."
"Jamf Protect searches incoming and outgoing traffic for malware to monitor the network for security."
"If your fleet consists completely of Apple devices, Jamf Protect is the best solution for you."
"Jamf Protect impacts my organization positively by creating an ecosystem that delivers a massive shift in both risk reduction and operational speed."
"The tool's tech support is helpful and efficient. It also has an active community."
"My advice for others looking into using Jamf Protect is that it is an excellent tool to use to secure your devices, so I would recommend moving forward with it."
"Jamf Protect has had a very positive impact on my organization; it has improved my visibility into endpoint activity across my macOS fleet, strengthened my security detection capabilities, and reduced the time required to investigate and respond to security incidents."
"The behavioral detection is valuable."
 

Cons

"The main issue I could point out is the offline agents and the way that it is missing."
"It is a complex solution to implement."
"It is not easy to sell Cortex XDR, not because it isn't a good tool. Its marketing needs to be improved."
"I don't like that they have different types of licenses. For example, if users select a license, they think they will have all the platforms they need to improve their network or security. But after some time, Palo Alto Networks changed their licensing, and some of the features that, for example, were free at the beginning now have a cost. I think the integration can be improved. For example, a lot of tools are just integrated through APIs."
"A little bit more automation would be nice."
"It automatically detects security issues. It should be able to protect our network devices while operating autonomously."
"It's very time-consuming to log support issues and the people that answer the tickets aren't very knowledgeable."
"We would also like to have advanced tech protection and email scanning."
"I would like to see a little bit of additional reporting or insight as to what it is doing exactly."
"Technical support is bad. I am not happy with the level of support they offer."
"The stability could be improved."
"They could improve on the false positives, reporting and whitelisting features."
"The initial deployment was quite complicated."
"The AI of CylancePROTECT has room for improvement. I'm on a trial license of SentinelOne, and its AI is much better than what's on CylancePROTECT."
"I would like to see a better UI in terms of sifting through more specific data and providing analytics. A little bit more would be nice."
"The solution’s technical support could be improved."
"The customer service rating is four out of ten."
"To improve Jamf Protect, I suggest enhancing the end user onboarding user experience, expanding out-of-the-box support for additional SIEMs, and noting that the user interface takes some getting used to."
"Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved."
"The solution's integration with other tools is slow."
"Jamf Protect can be improved because iOS and iPad protection is still limited compared to macOS coverage."
"Regarding improvements for Jamf Protect, I receive the warnings related to insecure website accesses through mail at a later stage, so if they could be flagged the moment I visit them, that would be great because I would know exactly which website was causing the warnings."
"I think they could improve their technical support because sometimes for emergency needs, I require one-to-one support and can't wait even 24 hours to resolve my issue."
"The product's price is an area of concern where improvements are required."
 

Pricing and Cost Advice

"The pricing is a little bit on the expensive side."
"I don't have any issues with the pricing. We are satisfied with the price."
"The cost depends on your chosen license type, like Pro or other licenses."
"Very costly product."
"The solution has one subscription for endpoint protection and one subscription for detection and response. The two licenses combined give you the BRO version."
"It's about $55 per license on a yearly basis."
"I don't recall what the cost was, but it wasn't really that expensive."
"The solution is expensive. It's pricing is on a yearly-basis."
"The tool is not that expensive."
"Currently, we have competitive pricing for Cylance, which is affordable enough to consider."
"The product cost is about $5, per user, per month."
"The initial end-point cost may seem a little high (~$55/device/year) but when you look at the total peace of mind that the solution provides, with no reboots for updates, and negligible performance impact, it is well worth it."
"The solution provides me with competitive pricing."
"CylancePROTECT's pricing is reasonable, at about €18 per user, per year."
"I think that the price we are paying is good for what it is."
"The price is reasonable for us at the moment. I rate the overall solution an eight out of ten."
"Jamf Protect costs double the price that we were paying before."
"The licensing costs are yearly and expensive."
"Jamf Protect is an expensive solution."
"I rate the product price as a five on a scale of one to ten, where one is a low price, and ten is a high price."
"It's significantly cheaper than other options like ApexOne."
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Comms Service Provider
12%
Construction Company
11%
Manufacturing Company
10%
Construction Company
12%
Outsourcing Company
11%
Comms Service Provider
7%
Manufacturing Company
7%
University
11%
Outsourcing Company
10%
Comms Service Provider
9%
Financial Services Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise21
Large Enterprise55
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise5
Large Enterprise14
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise6
Large Enterprise14
 

Questions from the Community

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How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
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What is your experience regarding pricing and costs for Jamf Protect?
My experience with pricing, setup cost, and licensing for Jamf Protect was fine, but I am not aware of the pricing si...
What needs improvement with Jamf Protect?
Overall, Jamf Protect is a strong product, but there are a few areas where it could be improved. First, I would like ...
What is your primary use case for Jamf Protect?
My primary use case for Jamf Protect is endpoint detection and response and threat monitoring for macOS devices. I us...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Blackberry Protect
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Panasonic, Noble Energy, Apria Healthcare Group Inc., Charles River Laboratories, Rovi Corporation, Toyota, Kiewit
Information Not Available
Find out what your peers are saying about BlackBerry Cylance Cybersecurity vs. Jamf Protect and other solutions. Updated: September 2026.
915,341 professionals have used our research since 2012.