Bixpand vs Oracle Fusion Service comparison


Comparison Buyer's Guide

Executive Summary

Categories and Ranking

Ranking in CRM
Average Rating
Number of Reviews
Ranking in other categories
No ranking in other categories
Oracle Fusion Service
Ranking in CRM
Average Rating
Number of Reviews
Ranking in other categories
CRM Customer Engagement Centers (3rd), Marketing Management (6th)

Featured Reviews

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Hitesh Kunchakuri - PeerSpot reviewer
Dec 18, 2023
A reasonably stable and scalable tool to manage human resources, payroll, and expenses of a business
There are multiple options in the product that are improving quarterly by considering the user feedback Oracle receives from its multiple clients. I am not exactly sure about the improvements made in the product since I have not been working with the solution for the past four to six months. The area where employees' personal and contact information is called the person management section in the HR module of Oracle Fusion Service, has shortcomings where improvements are required. Sometimes, there are some issues with the areas around national identifiers in the product, so our company has to add multiple national identifiers. Though a person from the USA works in some other country, and that person has every valid document of the residing country, the product sometimes gives some trouble to access the information. The product's option to upload payroll data doesn't work seamlessly. It would be great if there was an option to do internal calculations in the product since sometimes, in our company, we have to calculate all the fields manually in Excel and then upload them in the application.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pricing and Cost Advice

Information not available
"Licensing fees are on the higher end and I rate them an eight out of ten."
"There are no extra licenses, everything is included in the subscription, and the price is fixed."
"Oracle Fusion Service is a cheap and flexible solution."
"Oracle's pricing is quite high, and this cost can be a significant barrier, especially for smaller companies."
"Oracle Fusion Service is more expensive than Workday."
"This is definitely an expensive product compared to others on the market."
"The tool is reasonably priced."
"The product has average pricing."
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Top Industries

By visitors reading reviews
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Educational Organization
Financial Services Firm
Computer Software Company
Manufacturing Company

Company Size

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Large Enterprise
Midsize Enterprise
Small Business
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Questions from the Community

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What needs improvement with Oracle Service Cloud?
When you do approvals, I don't think the approver can see the documents that the requester initially raised. I don't think that the approver received all of the documents that were attached when th...
What is your primary use case for Oracle Service Cloud?
With Oracle Fusion Service, the process of raising purchase requisitions and issuing purchase orders was streamlined compared to using just Oracle previously. Oracle Fusion Service offers good effi...

Also Known As

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Oracle Service Cloud, Oracle RightNow

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Sample Customers

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