BIC Platform vs Pega Platform comparison

GBTEC Software AG and Pega are both solutions in the Business Process Management (BPM) category. GBTEC Software AG is ranked #23 with an average rating of 9.0, while Pega is ranked #6 with an average rating of 8.2. GBTEC Software AG holds a 1.5% mindshare in BPM, compared to Pega’s 5.6% mindshare. Additionally, 100% of GBTEC Software AG users are willing to recommend the solution, compared to 91% of Pega users who would recommend it.

BIC Platform

Read 4 BIC Platform reviews

1,312 Views
1,050 Comparison Views

100% willing to recommend

Pega Platform

Read 83 Pega Platform reviews

9,864 Views
4,439 Comparison Views

91% willing to recommend

BIC Platform

Pega Platform

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 27, 2025

Pega Platform and BIC Platform are products competing in process automation and management. Pega Platform seems to have the upper hand in offering extensive features and configuration flexibility, which suits complex enterprise needs, while BIC Platform presents advantages in user-friendly process modeling.

Features: Pega Platform includes specialized features such as AI capabilities, robust process automation tools, and service orchestration, making it well-suited for scaling complex operations. BIC Platform offers user-friendly process modeling, efficient workflow management, and straightforward process mining, which is beneficial for organizations that prioritize seamless integration of processes.

Room for Improvement: Pega Platform can improve in simplifying its configuration for users without technical expertise, enhancing documentation clarity, and optimizing cost-effectiveness for smaller enterprises. BIC Platform could benefit from extended AI functionalities, enhanced scalability to support larger operations effectively, and broadened integration capabilities with other enterprise tools.

Ease of Deployment and Customer Service: Deploying Pega Platform can be complex and requires technical expertise, although it provides comprehensive support. In contrast, BIC Platform offers a simpler deployment process, with a responsive support team that ensures customer queries are addressed promptly, boosting customer satisfaction in these areas.

Pricing and ROI: Pega Platform involves higher initial setup costs; however, it delivers substantial long-term ROI for complex needs through its adaptability and scalability. BIC Platform presents a more budget-friendly setup and consistency in ROI, appealing particularly to small and midsize enterprises seeking effective solutions without significant upfront investment.

To learn more, read our detailed BIC Platform vs. Pega Platform Report (Updated: July 2025).

Buyer's Guide

BIC Platform vs. Pega Platform

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BIC Platform

Ranking in Business Process Management (BPM)

23rd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Business Process Design (18th)

Pega Platform

Ranking in Business Process Management (BPM)

6th

Average Rating

8.2

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Business Rules Management (1st), Process Automation (4th), Rapid Application Development Software (11th), Low-Code Development Platforms (7th)

Mindshare comparison

As of August 2025, in the Business Process Management (BPM) category, the mindshare of BIC Platform is 1.5%, up from 1.3% compared to the previous year. The mindshare of Pega Platform is 5.6%, down from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

reviewer2328264

Digitalization PM at a manufacturing company with 1,001-5,000 employees

Platform for documenting and modifying our processes

The tool was used for digital transformation. Our company operates in the automotive industry and needs a transition to digitalization. We utilize the BIC Platform for documenting and modifying our processes, as well as incorporating various elements such as KPIs. It serves as a fundamental tool for numerous aspects of our operations.

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reviewer4848291

Global Head of Digital, Process Automation at a computer software company with 51-200 employees

Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.

Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product is easy to use."

"This is low-cost and very user friendly. A variety of models are available depending on the needs of the customer."

"The central dictionary is a valuable feature."

"While this is a new product it has a mature feel from being built by a company with many years in the business."

"The ability to define processes, build reports, and get insights or analytics on data is most valuable. It is a powerful platform."

"Case Management, as well as Workflow Automation, are Pega's most powerful capabilities."

"The solution offers excellent workflows."

"It is quite configurable, which is the most exciting feature. We can easily configure it as per our needs."

"It's an end-to-end solution and a digital transformation tool."

"When our clients automate the KYC and onboarding processes, they can reduce their manual force and then deploy them in much better tasks rather than the mundane activities of selecting forms and gathering information."

"The initial setup is pretty straightforward."

"Decreased time for plane departures and landing, supported analytical insight for planning of three to six month forecasting, and helped with operational decision planning and support."

More Pega Platform pros

Cons

"There's an issue with the current manual that they're working on."

"The solution could improve its connectivity to other systems."

"The product needs improvement regarding the confidentiality of the domain information for the key administrator."

"As the product is very new, some minor features are still missing, but everything is there to handle day-to-day process modeling."

"Compared to other BPM products, the interface is somewhat complex, so the usability could be improved."

"There have been some performance scalability issues. Suppose you want to add more users. You go from, say, 800 users to 1,500 users, and sometimes that creates issues for which there is no clear explanation. To fix it you have to escalate it with customer service and sometimes the response is not up to the mark in resolving those issues."

"The extensive availability of ready-made gadgets in Pega BPM is a double-edged sword. While it offers convenience, it also leads to a steeper learning curve."

"It is not fully compatible with all versions of Internet Explorer, so sometimes, it does not work."

"It is scalable, but it also interacts with a lot of other systems. I think they thought that the interface to other systems, legacy systems, was its strength, but when problems do occur, quickly diagnosing those problems has been a challenge."

"It needs more integration with other platforms."

"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets."

"This is a quite expensive product."

More Pega Platform cons

Pricing and Cost Advice

"Scalability-wise, it is an expensive product."

"Pricing will differ between enterprises based on needs such as customization, but the company uses a standardized algorithm for determining this."

"The solution could be less expensive according to my customers. However, I think the price of the solution is fair."

"It is cost-effective for medium enterprises. It is cheaper than ServiceNow."

"May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."

"They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."

"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."

"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."

"In terms of the price, if I were to compare Pega to other tools, it would be more expensive, but it would also provide you with the same features."

"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."

More Pega Platform pricing and cost advice

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Top Industries

By visitors reading reviews

Manufacturing Company

12%

Computer Software Company

Retailer

Educational Organization

Financial Services Firm

26%

Computer Software Company

12%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about BIC Platform ?

The central dictionary is a valuable feature.

See all answers

What needs improvement with BIC Platform ?

The solution could improve its connectivity to other systems. For instance, I need new connections to KPIs. KPIs are linked to processes, I can't access the dictionary of processes to make KPIs.

See all answers

What is your primary use case for BIC Platform ?

We use the solution for drawing the processes.

See all answers

Is Pega BPM easy to work with and can beginners utilize this software?

You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...

See all answers

Have you encountered any issues while using Pega BPM and were you assisted by the company?

My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...

See all answers

When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?

Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...

See all answers

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Compared 17% of the time

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Compared 14% of the time

Appian vs Pega Platform

Compared 7% of the time

Microsoft Power Apps vs Pega Platform

Compared 5% of the time

IBM BPM vs Pega Platform

Compared 4% of the time

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Product Reports

Buyer's Guide

Business Process Design

July 2025

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Buyer's Guide

Pega Platform

August 2025

Download Pega Platform product report

Also Known As

BIC Cloud BPM, BIC Platform

Pega BPM, Pegasystems, SmartBPM, PegaRULES

Overview

BIC Platform delivers all-encompassing business process management. The software covers the complete lifecycle of BPM and supports strategy, design, implementation, execution and controlling of business processes.

BIC Platform has a modular setup which allows individual adjustments. Typical deployment scenarios of BIC Platform are SAP introduction, governance, risk or compliance management, quality management or the structure of process management systems.

Thanks to its intuitive design, users quickly start with process modeling and manage the full process cycle up to the optimization. Comprehensive features of the software are document management, governance, review and release workflows.

Available BIC Platform modules are Design, Governance, Portal, Monitor, Workflow and GRC. The software can be operated either as a Public Cloud, Private Cloud or On Premises. Offline modelling is possible with the web-based option.

Further information at:

https://www.gbtec.com/bic-plat...

Try BIC Cloud 30 days for free:

https://www.gbtec.com/free-tri...

GBTEC Software AG

Pega Platform facilitates business process management, case management, and workflow automation for industries like banking, insurance, and healthcare. It supports digital transformation and customer service enhancements with its low-code capabilities and seamless integrations.

Pega Platform enables users to create efficient systems for case management, financial operations, and digital transformations. It provides tools for client onboarding, quoting, claims processing, customer experience improvements, and content management. Pega's low-code approach allows for the automation of complex processes, making it suitable for enterprises looking for adaptability and rapid deployment. While it offers strong real-time analytics and decision automation, users acknowledge challenges in user interface, integration, and performance aspects. High costs and a learning curve need attention, and enhancements in AI features and cloud services are desired.

What are the key features of Pega Platform?

Easy Implementation: Quick setup for fast project kick-off.
Seamless Process Adaptation: Adapts processes efficiently as business needs evolve.
Fast Prototyping: Enables rapid model creation and testing.
Unified Architecture: Streamlines operations across the platform.
Low-Code Environment: Facilitates swift application development.
Scalability: Supports growth and high-demand scenarios.
Real-Time Analytics: Provides immediate insights into operations.
Decision Automation: Automates standard decision-making processes.
Reusable Components: Encourages efficiency in development through component reuse.

What benefits do organizations find with Pega Platform?

Rapid Deployment: Quick launch of new processes saves time and resources.
Cost Efficiency: Reduces costs through automation and streamlined workflows.
Customer-Centric Solutions: Enhances customer experiences through integrated systems.
Improved Productivity: Automation frees up employee resources for other tasks.
Reliable Performance: Consistent platform performance ensures business continuity.

In banking, Pega Platform automates loan processing, accelerates customer onboarding, and manages compliance. Insurance companies benefit from streamlined claims processing and policy management. Healthcare sectors use the platform for patient engagement and care coordination, enabling organizations to adapt quickly to changing industry requirements.

Pega

Sample Customers

Daimler AG Siemens AG RWE Bundesministerium des Innern Uniklinikum Köln Vattenfall Ziemann Dermapharm AG Postbank LBBW EDEKA

The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement

Buyer's Guide

BIC Platform vs. Pega Platform

July 2025

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