No more typing reviews! Try our Samantha, our new voice AI agent.

Azul Zing vs SuccessKPI comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Azul Zing
Ranking in AI Customer Experience Personalization
27th
Average Rating
9.6
Reviews Sentiment
8.2
Number of Reviews
9
Ranking in other categories
Application Infrastructure (15th)
SuccessKPI
Ranking in AI Customer Experience Personalization
20th
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
AI Quality Assurance (1st)
 

Mindshare comparison

As of May 2026, in the AI Customer Experience Personalization category, the mindshare of Azul Zing is 1.1%, down from 22.1% compared to the previous year. The mindshare of SuccessKPI is 0.9%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
SuccessKPI0.9%
Azul Zing1.1%
Other98.0%
AI Customer Experience Personalization
 

Featured Reviews

it_user500349 - PeerSpot reviewer
CTO at a financial services firm with 51-200 employees
It has helped us improve our latency performance drastically
As a large scale high performance trading platform serving the high frequency trading community, latency has always been critical for our clients. Before using Azul Zing JVM, we would have had to spend a lot of effort tuning our JVM GC and profiling our application to minimize latency, which is…
Terry Lang - PeerSpot reviewer
Director of Customer Experience at Edcor Data Services LLC
Balanced scorecards have transformed daily agent self-management and improved quality bonuses
The best features of SuccessKPI are being able to use your base call center data and import other data from other sources easily to combine all of those into the business analytics tool, and it surfaces these in basic reports, dashboards, dossiers, graphs, and charts; there are dozens of different ways that you can surface that data. SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface. One of the key things that we have seen is that our agents, especially our newer agents, are able to monitor their progress as they become more proficient with the different policies, procedures, and processes that our clients require on the telephone, and they can see that as it is surfaced in their balanced scorecard on a daily basis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The non-stop garbage collector (C4 - Continuously Concurrent Compacting Collector) is the most valuable feature."
"With minimal effort, Zing has helped us improve our latency performance dramatically."
"With minimal effort, Zing has helped us improve our latency performance dramatically."
"With minimal effort, Zing has helped us improve our latency performance drastically."
"Zing has completely solved the garbage collection problem for us."
"GC Pause times are maintained in low milliseconds, which is beneficial for applications with high volume, high memory allocation rate, and a high memory footprint, and it also increases throughput by approximately 20-25% as compared to Oracle Java Development Kit based on some tests that I have done with real applications."
"Performance of the JVM, especially the C4 Pauseless Garbage Collection, for continuous application execution is the most valuable feature."
"No other JVM on the market even comes close to competing with the Azul Zing."
"SuccessKPI has impacted my organization positively by allowing my agents to guide their own quality and manage their quality on a daily basis based upon the feedback that the system is giving them, and we have become so reliant on it that we actually use that report as the foundation for the quarterly quality bonus that my agents have, so they are able to manage and monitor their progress towards their quarterly quality bonus based on the statistics that we surface."
"SuccessKPI offers strong performance capabilities, eliminating the need for manual tracking as it provides appropriate and errorless analytics, which helps us to understand what improvements are necessary in our products based on customer preferences."
 

Cons

"Although Azul claims to have a fast warmup, we still experience higher latency for the first trade when our system starts up on Sundays."
"It is extremely expensive."
"Although Azul claims to have a fast warmup, we still experience higher latency for the first trade when our system starts up on Sundays."
"However, like every other great product, there is always something that can be improved."
"The licensing over non-production environments considerably affects the cost of our solution as a software vendor."
"We have encounter stability issues and that has been a source of frustration at times."
"The profiling tools included with Zing lag behind those available for Oracle's Java implementation."
"The ability to use the data and analytics tool with SuccessKPI can be a bit cumbersome to learn at first if you do not have a background in using any business intelligence tools, but once you learn it, it is a very robust tool."
"As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be beneficial."
report
Use our free recommendation engine to learn which AI Customer Experience Personalization solutions are best for your needs.
894,738 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
31%
Computer Software Company
8%
Comms Service Provider
7%
Retailer
7%
Construction Company
38%
Insurance Company
19%
Outsourcing Company
11%
Educational Organization
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise4
Large Enterprise2
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with SuccessKPI?
As I previously stated, since I am a fresher, I initially struggle to understand how everything works, so making it more user-friendly for beginners to facilitate easy understanding would be benefi...
What is your primary use case for SuccessKPI?
My main use case for SuccessKPI involves our company having six products, but the main products are four. Our company requires every employee to give their KPI every three months. For customers, we...
What advice do you have for others considering SuccessKPI?
I am working on a product with many modules, including client, contact, job, task, and legal modules, which makes it quite large. In my four months of work, I have not had a chance to go through al...
 

Overview

 

Sample Customers

Priceline, RBS, Credit Suisse, ING, Creditex, Nielsen, Workday, Saks Fifth Avenue, Entergy, Quotix, Puma and many more.  Visit azul.com for more.
Information Not Available
Find out what your peers are saying about Azul Zing vs. SuccessKPI and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.