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Automation Centre TrackerSuite.Net vs Freshservice comparison

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3,645 views|2,450 comparisons
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Featured Review
Buyer's Guide
Project Management Software
June 2022
Find out what your peers are saying about Atlassian, monday, Planview and others in Project Management Software. Updated: June 2022.
607,127 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
  • "I wasn't involved with the licensing, but I believe it's negotiable."
  • "The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."
  • "The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
  • "Fees are paid monthly per user."
  • "The price is reasonable for the number of users we have."
  • "I am using its free version."
  • "We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."
  • More monday.com Pricing and Cost Advice →

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  • "It is good for the price you pay. It has different plans. If you need all features, you need to go for a higher plan. Currently, with the second tier plan, you cannot completely separate the group of agents. So, the agent in each group can see another person's ticket. You also cannot modify the rules based on the viewable, readable stuff and cannot have a custom role in this plan. If you want to do that, you have to go for a higher plan. It works in our case because it doesn't matter if the other group can see our ticket because it doesn't contain anything sensitive. We also didn't need the project or change management features. That's why we didn't go with a higher plan."
  • "The pricing information is on their website. It's my understanding that their Pro Plan, for example, is around $89/month."
  • "Its price is great. Its pricing is supposedly a lot less than ServiceNow and other alternatives."
  • "One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of licenses and that's very useful. The price of the solution is very good."
  • More Freshservice Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Monday.com is one of the best project management softwares available on the market. It lets you create and customize the… more »
    Top Answer:Being able to see everything at a glance and check task status, is wonderful.
    Top Answer:Speed and reliability need to be better. I don't mean that in a very basic, "Oh, we can't log in." Rather, there are… more »
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    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it… more »
    Top Answer:One of the key benefits of Freshservice is license management. Asset management has the possibility to keep track of… more »
    Top Answer:What I have seen in Freshservice is there's no room for customization. Which works as an advantage in some cases and it… more »
    Comparisons
    Also Known As
    DaPulse
    TrackerSuite.Net
    Flint
    Learn More
    Overview

    monday.com is a cloud-based platform that allows teams to design their own work management software and applications. monday.com is a basic yet intuitive work operating system that facilitates teamwork in these ways:

    • Allows teams to define workflows

    • Adapts to changing demands

    • Establishes transparency

    • Allows for collaboration

    • Eliminates manual grunt work

    monday.com is extremely adaptable and may be utilized in any sector and for any workflow. You can build your apps to match your specific operational needs and modify your boards, dashboards, and documents to fit your team properly. It may be used for anything, including projects and procedures, and it can be used across teams, departments, leaders, and organizations.

    Here are a few examples of how monday.com software can be put to good use:

    • Marketing pipelines
    • Recruitment procedures
    • Video production planning
    • Tracking progress
    • Product timelines
    • Business management
    • Design planning
    • Bug tracking
    • Event planning
    • Construction planning

    monday.com Features

    monday.com has many valuable features. Some of the most useful ones include:

    • Customized workflows
    • Task prioritizing
    • File sharing
    • Drag-and-drop
    • Context-aware communication
    • Progress and milestone monitoring

    The most popular key features include:

    • Work scheduling: monday.com’s Workload feature allows you to accurately assign and schedule team members at any given time. Check who's available and who isn't so you may reschedule or reassign work as needed to meet all of your project deadlines.
    • Tracking time for tasks: It's crucial to know where your time goes, especially if you're invoicing clients by the hour. Greater work precision is achieved by having a clear grasp of how much time is spent on each task because you’re able to make more informed decisions about how you spend your time.
    • Automated processes: Automations eliminate the need for manual labor in the completion of repetitive tasks.
    • At-a-glance dashboards: Dashboards are an excellent method to quickly see what's essential. They make it simple to gather useful information, manage project progress, predict effort, and keep track of budgets. They also keep your team focused and engaged on the high-level objectives that drive progress.
    • Integration with external tools: With two-click integrations, you can easily make monday.com your primary work hub. Integrate popular external apps like Jira and Slack, as well as Gmail and Mailchimp, to optimize your workflow even further.
    • Varied options for viewing data with Views: monday.com provides a number of ways to examine the data in your boards, including Gantt Chart View for project plans and Chart View for progress tracking. Views helps you to take a fresh perspective on things and obtain crucial insights that you might not have gotten otherwise.

    Reviews from Real Users

    monday.com stands out among its competitors for a number of reasons. Two major ones are its task status feature and its ability to integrate with external apps. PeerSpot users take note of the advantages of these features in their reviews:

    Ben D., Front End Developer at a marketing services firm, writes of the product, “Their flagship feature, what used to be called the pulse, is great. Pulse offers great management. Being able to see everything at a glance and check task status, is wonderful. They use subtasks and the simple aspects of task management have been really helpful.”

    Another PeerSpot reviewer, the Head of Projects at Smart Media SA, notes, “The boards offer an amazing and clear view of my tasks, campaigns, and progress. Automations especially with Slack and Outlook help with keeping my team up-to-date always. Graphs and charts are valuable for reporting purposes and to track progress made. Workforms/surveys are valuable and a very cool added feature.”

    TrackerSuite.Net is a suite of integrated, modular work management software applications for Web based Project Management, Help Desk, Timesheets, Purchasing, Resource Management, Business Intelligence and much more. TrackerSuite.Net is well suited for organizations seeking high-speed, Web based solutions over WANs, or as a powerful component of an enterprise Intranet strategy.

    Freshservice is a Cloud-based IT Service Desk and IT Service Management (ITSM) solution that currently serves more than 13000 SMB, mid-market, and enterprise customers worldwide. Freshservice is designed using ITIL best practice to help IT organizations focus on what’s most important - exceptional service delivery and customer satisfaction. Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software, Freshchat Customer Messaging Software etc. - with more than 150000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

    Offer
    Learn more about monday.com
    Learn more about Automation Centre TrackerSuite.Net
    Learn more about Freshservice
    Sample Customers
    Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
    The Wood Group, Formica, The Dwyer Group, Goodyear, Morton Salt, Konami Party LTD., South Dakota Board of Regents, Bank Audi, Bell Equipment, BMI Federal Credit Union, Minnesota Department of Public Safety, Omron Health Care Europe, Enwin Utilities, DuPont, Capitol Federal Savings
    Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
    Top Industries
    REVIEWERS
    Marketing Services Firm18%
    Non Tech Company8%
    Retailer7%
    Real Estate/Law Firm7%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Comms Service Provider13%
    Government8%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Insurance Company10%
    Real Estate/Law Firm10%
    Consumer Goods Company5%
    VISITORS READING REVIEWS
    Computer Software Company29%
    Comms Service Provider13%
    Government6%
    Educational Organization5%
    Company Size
    REVIEWERS
    Small Business79%
    Midsize Enterprise12%
    Large Enterprise9%
    VISITORS READING REVIEWS
    Small Business29%
    Midsize Enterprise14%
    Large Enterprise57%
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise5%
    Large Enterprise72%
    REVIEWERS
    Small Business80%
    Midsize Enterprise10%
    Large Enterprise10%
    VISITORS READING REVIEWS
    Small Business24%
    Midsize Enterprise17%
    Large Enterprise58%
    Buyer's Guide
    Project Management Software
    June 2022
    Find out what your peers are saying about Atlassian, monday, Planview and others in Project Management Software. Updated: June 2022.
    607,127 professionals have used our research since 2012.

    Automation Centre TrackerSuite.Net is ranked 43rd in Project Management Software while Freshservice is ranked 9th in Project Management Software with 5 reviews. Automation Centre TrackerSuite.Net is rated 0.0, while Freshservice is rated 8.2. On the other hand, the top reviewer of Freshservice writes "Good workflow automation capabilities, great price, and great user-friendliness". Automation Centre TrackerSuite.Net is most compared with , whereas Freshservice is most compared with ServiceNow, JIRA Service Management, Zendesk Guide, SCSM and ManageEngine ServiceDesk Plus.

    See our list of best Project Management Software vendors.

    We monitor all Project Management Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.