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Atlassian Crowd vs Ping Identity Platform comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Atlassian Crowd
Ranking in Single Sign-On (SSO)
16th
Average Rating
9.2
Reviews Sentiment
7.7
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Ping Identity Platform
Ranking in Single Sign-On (SSO)
3rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
29
Ranking in other categories
Authentication Systems (7th), Data Governance (8th), Identity and Access Management as a Service (IDaaS) (IAMaaS) (5th), Access Management (3rd), Customer Identity and Access Management (CIAM) (2nd), Directory Servers (1st)
 

Mindshare comparison

As of August 2025, in the Single Sign-On (SSO) category, the mindshare of Atlassian Crowd is 0.4%, up from 0.3% compared to the previous year. The mindshare of Ping Identity Platform is 8.0%, down from 9.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Single Sign-On (SSO)
 

Featured Reviews

Grigoriy Kneller - PeerSpot reviewer
Enhanced user management offering seamless single sign-on, scalability for large enterprises, and improved configurability through integration with various user sources and directories
For organizations using various Atlassian products and dealing with multiple user sources or directories, implementing Atlassian Crowd for single sign-on proves highly beneficial. This is especially true for companies that have instances of Atlassian product installations across different entities, each with its own Active Directory and user directory. Crowd significantly streamlines user and directory management, making it more efficient for larger enterprises. It is particularly advisable and recommended for big companies, especially those that have undergone acquisitions or mergers, as it enhances user management, transparency, and configurability. While it's incredibly useful for enterprise-level businesses, it may also be suitable for mid-sized companies with a substantial user base. Overall, I would rate it nine out of ten.
MAHESHKUMAR7 - PeerSpot reviewer
Offers multi-factor authentication and application support side of PingFederate but application only supports specific protocols
A lot of teams work with technical support, but I work with it for user issues only. You might need support with things like application swaps, application names, and application URLs. I didn't know where to find those in Ping Identity, so I contacted technical support for those issues. The support team is very clever and active. They provide end-to-end support once an issue is created. I have worked with most of the support team. I also work with the support team because I work with the operations team. I provide 24/7 support to production and non-production environments. I coordinate with application and network teams to troubleshoot critical tickets and issues related to Ping Identity solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable features are predominantly in the directory and development spaces."
"One standout feature is the capability to configure various authentication and authorization methods from diverse user directories."
"I work on the application onboarding process because we have multiple customers and get data from different sources."
"PingFederate is very flexible. We can do many customizations, and it also provides an SDK to tailor it to our specific requirements. There are also numerous plugins available. I've worked with tools like ForgeRock and Okta, but I find PingFederate to be the most customizable."
"It is a scalable solution."
"It is a very stable solution."
"The solution has a smooth and configurable user interface for single sign-on capabilities."
"It's convenient for users to log in through Ping using the Kerberos adapter because it doesn't require them to authenticate again."
"Setting up the infrastructure with Ping Identity Platform is very easy compared to other IAM products."
"We use the product to run different reports."
 

Cons

"There's a need for effective group membership management, especially for corporate programs."
"It makes you more efficient, but you have to optimize what you're doing before you get into the software."
"The timing of the token validity, if it could be extended, would be great. I'm not sure if there is even an option to configure these types of settings."
"I think that the connection with like Microsoft Word, especially for Office 365, is a weak point that could be improved."
"Ping Identity Platform must improve its UI since its management console is complicated."
"PingID would benefit from a better user interface for integration."
"Sometimes, there are issues with its stability."
"We can choose a drop-down to search for which certificate we have to create, which is difficult."
"In Ping Identity, we have had some issues. We've worked with logging and troubleshooting, including some firewall and security issues."
"Some colleagues have mentioned API connectivity, data security, and privacy issues."
 

Pricing and Cost Advice

"It's pretty cheap. I would rate the price as three out of five."
"While it may seem affordable for larger enterprises, it tends to become more expensive as you move up the scale."
"The product is costly."
"Compared to some SaaS-based solutions, the platform is relatively cost-effective."
"PingID's pricing is pretty competitive."
"PingID pricing is a ten out of ten because it's a little bit cheaper than other tools, such as Okta and ForgeRock, and supports multiple tools."
"Ping offers flexible pricing that's not standardized."
"The tool is quite affordable."
"The pricing is neither too expensive nor too cheap."
"The platform's value justifies the pricing, especially considering its security features and scalability."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
24%
Computer Software Company
10%
Manufacturing Company
9%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Atlassian Crowd?
One standout feature is the capability to configure various authentication and authorization methods from diverse user directories.
What is your experience regarding pricing and costs for Atlassian Crowd?
The pricing ranges from low to medium. While it may seem affordable for larger enterprises, it tends to become more expensive as you move up the scale.
What is your primary use case for Atlassian Crowd?
Our main use case is for user management, especially in the context of developers. The focus is consolidating different user types, such as active and desktop users, and facilitating a unified user...
What do you like most about PingID?
The mobile biometric authentication option improved user experience. It's always about security because, with two-factor authentication, it's always a separate device verifying the actual user logg...
What is your experience regarding pricing and costs for PingID?
The pricing is neither too expensive nor too cheap.
What needs improvement with PingID?
The management console needs to be improved. PingID should revise it.
 

Also Known As

Crowd
Ping Identity (ID), PingFederate, PingAccess, PingOne, PingDataGovernance, PingDirectory, OpenDJ
 

Overview

 

Sample Customers

NHL, Interspire, Appfire
Equinix, Land O'Lakes, CDPHP, Box, International SOS, Opower, VSP, Chevron, Truist, Academy of Art University, Northern Air Cargo, Repsol
Find out what your peers are saying about Atlassian Crowd vs. Ping Identity Platform and other solutions. Updated: July 2025.
865,384 professionals have used our research since 2012.