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Aternity AppInternals [EOL] vs DX SaaS comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aternity AppInternals [EOL]
Average Rating
8.2
Number of Reviews
10
Ranking in other categories
No ranking in other categories
DX SaaS
Average Rating
6.6
Reviews Sentiment
6.7
Number of Reviews
3
Ranking in other categories
Application Performance Monitoring (APM) and Observability (61st), Digital Experience Monitoring (DEM) (18th)
 

Featured Reviews

reviewer1374792 - PeerSpot reviewer
IT Support Specialist at a real estate/law firm with 1,001-5,000 employees
Great for visibility but lacks many features and difficult to update
We're customers. We don't have a special relationship with the company. I am the operation's application administrator. At the moment, the solution is monitoring the applications that we want it to monitor. We're not looking at it on a daily basis. We just use it here and there. The challenge we have is that we believe that Dynatrace can address some tasks we'd like done that are not possible to execute on this solution. Dynatrace includes monitoring of not just the logs, but the applications as well. Dynatrace also makes us include firewalls, etc. We could have it so there are end to end solutions or identifications within the process. What we have right now is only the app server as well as the database server and its connectivity. The solution does save time that's caused when creating SQL coding. However, there are some issues around AppInternals changing the code and giving us issues. From the point of view of the top management, we want a more permanent solution. We want to identify what causes issues and we are looking for a more end-to-end solution. That is why we are looking at Dynatrace. I don't know if I have any advice for other organizations. The experience I have is only based on my own limited experience. However, I believe that the application has the potential to be really good if it identifies what is really important to an organization. It's still sort of half-baked without AppResponse. Without the other key features in infrastructure, like the network, firewalls, and proxies, it's lacking. It's not fully complete. I'd rate the solution six out of ten. It addresses some of our needs, but there's a lot lacking that could be added to make it a fuller, more interesting product.
JM
Technical Manager at Tech Mahindra Limited
It's highly customizable but lacks many features of available in competing solutions
DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly. They upgrade the product every 15 to 30 days, and the process isn't seamless. It's like implementing the solution all over again. We monitor around 1,000-plus applications and have more than 100,000 agents, so we require a smooth upgrade process. It's nearly impossible to stay updated on the latest version. Upgrading the Dynatrace agent is smoother. You don't need to worry about it. If the agent is on the Dynatrace server, you only need to push it. After that, you will be notified to reboot the APM or CLM. That's it. It took us three years to deploy the agent on 1,000-plus applications across 40,000-plus servers. Now, they are saying they are ending support for 7.0.49, and we need to upgrade. The path to upgrading isn't straightforward. The first process is manual, and we can push it to different servers so it is visible. What's our configuration? Who is going to do the configuration? It's not typical or practical. I don't understand how product teams don't see that. That feature is not there. We hope they add this feature to the new product called DX Platform, which consists of net apps. All those network monitoring tools will be combined into DX Platform. All the monitoring functionality is moved to DX Platform. You can't see a trend of your metrics grouped according to the last month, six months, one year, etc. The resolution is not there. I want granular visibility into data captured in the last 15 seconds. Those are essential features. I am not saying that DX lacks solid features, but they need to consider it. Some core functionality of the product is missing. We have around 50-plus requests to add previously available features in the on-premise version. That is one reason application teams are reluctant to go to DX SaaS. We are struggling to make them understand and trying to find alternatives for the existing features. We've had many discussions with the product team, telling them we need this functionality. However, they tell us it's not on their product roadmap. They are gradually adding other features, but we need our requirements to be a priority. You cannot say you will try to add those requested features that aren't on your product roadmap. There is always a catch in the product. We use around 10 tenants in production and six in the test run. First of all, there is nothing in the pane. If we are trying to see the data from an application, how do we know which tenant and application are reporting? There was a feature called Enterprise Team Center, but that functionality has been removed. All the applications are connected to the manager, which is connected to ETC. If you go to ETC, you can find the server and see your data, but that functionality was not there. Every product should have a management feature, but that is missing, and they are saying that it is not there in the roadmap. It is a basic requirement. You need to understand that. That is not there, manager, and they are saying that is not there in the roadmap as well. They have created a new tenant page temporarily. It is not there currently. It is not a required thing. There is a feature called Domain, but that concept is gone. We've struggled a lot, and what they provided in the initial migration stage is no longer working. We were delayed for two months because we didn't give them the correct input. They don't know their product. We tell them there is a problem, and they say they're fixing it. Are we their Guinea pig? You cannot treat your customers like this.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"From the experience I had with these three tools, I realized that Riverbed was superior in all aspects (performance, user experience, and features)."
"Synthetic transactions, WMI and SNMP query capability."
"Many times what might have taken hours or days can be resolved in a few minutes."
"As an Administrator, before we bought this AppInternals, I didn't have visibility on why items were slow or why an application was not running. This gives us the ability to see what's going on. The application is load balancing. We can now see if its own server has issues or just one specific server has issues."
"Clicks to root cause - fast & easy to diagnose and deep-dive"
"I like it that one can match IPs with the application name."
"The most valuable aspect of this solution is the integration with their other systems. It's easy to understand and it points out the relevant problems in the enterprise."
"If you want to save time for problem resolution, and to address problem on your environments you should try Riverbed OPNET."
"Enterprise scalability is good and we use 3 data centers with each have its satellite or poller server to limit the network transaction as locally as possible"
"It supports numerous platforms."
"DX allows you to customize and gives you a high degree of control."
"Actionable insight is the most valuable feature."
 

Cons

"It would be great if the solution could offer fixed bundles and more features."
"Deployment and agent patch management is not managed centrally, resulting in a large level of effort to update."
"We had issues with the end-to-end view of unique customer: reviewing end-to-end customer problems to see where a problem is about customer, code, DB or network."
"The admin dashboard could be easier as it takes a little bit of time to get used to it."
"We have put in a request as an enhancement that we would like to search for items. If we're searching for a URL and we want to know was it a get or was it a post."
"I would like for it to have automated updates, the way the product updates itself should be all automated, as opposed to what it is now."
"It's still sort of half-baked without AppResponse. Without the other key features in infrastructure, like the network, firewalls, and proxies, it's lacking."
"The recording mechanism for synthetic transactions could be improved as well."
"The ability to scale presents a challenge as the cost of handling vast amounts of data in the cloud must be taken into account."
"We tell them there is a problem, and they say they're fixing it. Are we their Guinea pig? You cannot treat your customers like this."
"Old user interface and dashboards could be improved."
"Its good for a small or homogenous platform, but for a complex platform involving different application services, root cause identification and reading the instrument through the web can be cumbersome and not very user friendly."
"DX SaaS is a latecomer to the APM market. Some things that are straightforward in Dynatrace are complicated in DX. For example, upgrading the agents is a seamless process in Dynatrace, but it's a pain in DX SaaS. You should be able to upgrade in the Application Command Center. However, it is not working correctly."
 

Pricing and Cost Advice

"The licensing model is expensive compared to its competitors, but the service it gives to your business, and the data quality, means that it's worth it."
"The licensing model for v9 is better where it is an individual license per server, while v10 licenses are per JVM/ .NET and server instance. The latter model appears to be the model that other APM vendors are using."
"Our monthly cost for DX SaaS is approximately $5 per user, which I considered affordable."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
12%
Outsourcing Company
11%
Computer Software Company
11%
Construction Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise7
No data available
 

Also Known As

SteelCentral AppInternals, OPNET ACE, AppInternals Xpert
CA DXI, CA Digital Experience Insights
 

Overview

 

Sample Customers

National Instruments, Allianz
CNN
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