Arctic Wolf Managed Detection and Response vs EY MDR comparison

"What's valuable about Arctic Wolf AWN CyberSOC is the cost savings it provides for companies that no longer have to hire a bunch of security people and pay for a SIM."

"Having quarterly meetings with the team to review the last 90 days and determine what if any changes need to be made."

"Arctic Wolf is laser-focused on providing top-notch customer service."

"The solution works well for our team as it offers a hands-off approach, which we need."

"Arctic Wolf is our eyes and ears 24/7 because we can't possibly watch all of our alerts. We may see all of these alerts, but our attention is distracted because we're working on other things."

"The asset scanning feature and the entire solution, especially their advanced threat protection recently released, are very effective."

"This service makes answering audits much easier since it covers so many security best practices."

"After an easy onboarding, the monitoring started immediately."

"This solution is very complete. There are a lot of models for different areas, like oncology, neurology, etc. It shows you the different revenues and profits for each area and allows you to analyze the information in detail."

"They could probably expand on their integration tools. They can integrate with more security tools."

"It will be helpful if the dashboard is more granular."

"They focus on detecting administrator-level control compromises. Because they're focusing more on administrator-level compromise, they are less able to see if an individual user has been compromised. It is, admittedly, very difficult because they don't know what normal human behavior is. If a hacker compromises a human account and then acts just like the human, how are you ever going to notice, unless you have some inside knowledge of how the company works? For example, they overlook account lockouts on user accounts, whereas in our own alerting system, we do not. We review every account lockout, and if it is bad, we contact the person, whereas they think of that as noise because they're more focused on the administrator-level compromise."

"It's nitpicky; however, if it could integrate with more of our products, like our CRM, that would be ideal. They may only integrate with Salesforce. We use a different mid-market CRM."

"We need an easier way to audit and act on agents."

"While they do inventory assets, including software inventory and CVE updates based on software subscriptions, would be a major improvement."

"The implementation process could be a little more streamlined."

"The only frustrating aspect is the lack of support for Windows on ARM devices. We cannot fully secure these devices until they release an updated version of their agent software."

"The big challenge is when a company doesn't use SAP as ERP. If the company uses other kinds of systems to manage their information, it's a challenge because this product is integrated with SAP."

"I rate the tool's pricing a nine out of ten."

"The pricing is fair."

"The pricing is pretty competitive."

"I find their pricing to be reasonable and competitive."

"It is more expensive than CrowdStrike, but it also has more features. I don't remember the amount, but I do remember that it was on the higher side. I believe we have five sensors, and the sensors have a yearly cost. We don't have any additional costs, but I know that if we have more features, they will add to the cost."

"The cost is good in relation to the benefit."