AnsweriQ vs Zendesk comparison

Freshworks and Zendesk are both solutions in the Help Desk Software category. Freshworks is ranked #57, while Zendesk is ranked #9 with an average rating of 7.7. Freshworks holds a 0.0% mindshare in HDS, compared to Zendesk’s 4.3% mindshare. Additionally, 93% of Zendesk users are willing to recommend the solution.

AnsweriQ

40 Views
14 Comparison Views

Zendesk

Read 60 Zendesk reviews

1,546 Views
1,250 Comparison Views

93% willing to recommend

AnsweriQ

Zendesk

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Executive Summary

We performed a comparison between AnsweriQ and Zendesk based on real PeerSpot user reviews.

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software.

To learn more, read our detailed Help Desk Software Report (Updated: April 2025).

Buyer's Guide

Help Desk Software

April 2025

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Helped 850,236 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

AnsweriQ

Ranking in Help Desk Software

57th

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Zendesk

Ranking in Help Desk Software

9th

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (7th), CRM (19th), IT Service Management (ITSM) (6th), Sales Force Automation (7th), Reporting (13th), Knowledge Management Software (4th), Community Platforms (3rd)

Mindshare comparison

As of May 2025, in the Help Desk Software category, the mindshare of AnsweriQ is 0.0%, up from 0.0% compared to the previous year. The mindshare of Zendesk is 4.3%, up from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

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JohanSkibdahl

CEO at Etcetera Networks

Automating customer support with advanced AI capabilities and seamless communication

Zendesk has been invaluable in automating communications such as email and phone calls. It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities. This intelligent tool can manage complex queries before users even realize they are interacting with a non-human. Additionally, we have integrated Zendesk with Datto and Klaviyo ( /products/klaviyo-reviews ), enhancing our workflows.

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850,236 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

24%

Educational Organization

11%

Financial Services Firm

University

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

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What is your experience regarding pricing and costs for Zendesk Support?

Zendesk's pricing is reasonable. It is not the cheapest solution nor the most expensive, but it provides value for money.

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What needs improvement with Zendesk Support?

There could be improvements in integration, which can be achieved with APIs or tools like Zapier ( /products/zapier-reviews ). However, easier integration could enhance the usability. Multilingual ...

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Comparisons

No data available

ServiceNow vs Zendesk

Compared 18% of the time

Freshservice vs Zendesk

Compared 8% of the time

JIRA Service Management vs Zendesk

Compared 7% of the time

Atlassian Confluence vs Zendesk

Compared 7% of the time

Microsoft Dynamics 365 Customer Service vs Zendesk

Compared 6% of the time

More Zendesk Competitors

Product Reports

Buyer's Guide

Help Desk Software

April 2025

Download AnsweriQ product report

Buyer's Guide

Zendesk

April 2025

Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

Deflect customer queries with self-service AI.
67% of customers prefer self-service over speaking to a company representative. Use AI-powered chatbots, self-service submission forms, and email auto responses to instantly connect them to relevant support content, regardless of the channel they’re on.

Freshworks

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Zendesk

Sample Customers

Freshly, SeatGeek, Avalara, Expedia

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: April 2025.

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850,236 professionals have used our research since 2012.

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.