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Amazon CloudWatch vs Infraon IMS comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Amazon CloudWatch
Ranking in Cloud Monitoring Software
9th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Application Performance Monitoring (APM) and Observability (13th), Log Management (13th)
Infraon IMS
Ranking in Cloud Monitoring Software
47th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
8
Ranking in other categories
Network Monitoring Software (88th), Server Monitoring (29th), IT Infrastructure Monitoring (59th)
 

Mindshare comparison

As of June 2025, in the Cloud Monitoring Software category, the mindshare of Amazon CloudWatch is 2.5%, down from 3.2% compared to the previous year. The mindshare of Infraon IMS is 0.2%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Monitoring Software
 

Featured Reviews

Rahul Kundu - PeerSpot reviewer
Proactively address issues with seamless monitoring while enhancing custom metrics functionality
We use CloudWatch for monitoring and logging. It helps us monitor our applications' performance, particularly in ensuring that every API hit returns a response within four seconds, which is our SLA. We also monitor invocation errors in Lambda and use CloudWatch alerts to notify us of any issues…
Maharajan S - PeerSpot reviewer
Provides data accuracy for availability and policy harmonization
The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is easy."
"The detection is the most valuable feature."
"The solution is easy to use."
"I can put it in a simple term, its simplicity is always there."
"You can automate actions or use AWS functionalities like auto-scaling, where you can configure the metrics to add more nodes if the threshold is exceeded."
"Every time we get an alarm or have an incident, CloudWatch is always there. We use it not only for resources we've spun up in the cloud, but also for some of our on-premises resources."
"The most valuable features of Amazon CloudWatch are metrics, dashboards, alarms, logs, events, logs insight, and application insights."
"The monitoring features are valuable."
"It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."
"Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support."
"The backup, restore, and comparison features are all good."
"The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications."
"The feature that I like the most and the best part is the customization."
"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
 

Cons

"Right now, in relation to monitoring services, there are too many services and too many metrics per service."
"The solution should provide human-readable metrics."
"The graphical interface has room for improvement. CloudWatch only gives you a breakdown of what's wrong. However, it would be nice if it could automatically remedy the problems it identifies. You should be able to configure it so that when a specific condition arises, it will take a predefined action."
"Maybe Amazon Web Services can improve by providing a library for CloudWatch with some useful features."
"I do not know whether or not CloudWatch can be integrated with on-prem services."
"The technical support must be improved."
"We'd like the interface to be as easy as Datadog."
"Improvement of SSSD logs would be beneficial."
"We have enquired if there are any possibilities of monitoring non-IPBS devices."
"This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure."
"Email support is a bit slow. Once you drop an email, it takes time."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution."
"There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product."
"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved."
 

Pricing and Cost Advice

"We have monthly licensing costs. The licenses are probably in the vicinity of about $300 - $350/month."
"The pricing can be considered reasonable, especially when already operating on a cloud platform."
"The product's cost is relatively inexpensive."
"The solution is expensive."
"The pricing model is pay-as-you-go so you have to be mindful of usage to manage costs."
"I consider it as a medium-priced solution."
"The tool is not expensive."
"The price of Amazon CloudWatch is reasonable for detailed basic monitoring."
"The cost model is within our budget. I have less than 180 critical assets, but the moment that I have 1,000 assets, then the license model is totally different. I don't know whether they are capable of handling that kind of a load. They could revisit the licensing model."
"The pricing is reasonable, given the features that they provide."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."
"I think that the pricing for this solution is reasonable and varies by number of devices."
"Licensing is calculated on a per-user basis."
"We pay for a number of devices on the accounts and since it is on-premises, we pay the maintenance charges for the year."
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
8%
Real Estate/Law Firm
5%
Construction Company
13%
Computer Software Company
13%
Real Estate/Law Firm
13%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Amazon CloudWatch?
Amazon CloudWatch charges more for custom metrics as well as for changes in the timeline, which I see as a disadvantage given the price.
What needs improvement with Amazon CloudWatch?
Amazon CloudWatch charges extra for custom metrics, which is a significant disadvantage. Another aspect that needs improvement is the look and feel of custom dashboards, which currently do not matc...
What is the best network monitoring software for large enterprises?
It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...
 

Also Known As

No data available
Everest IMS
 

Overview

 

Sample Customers

AirAsia, Airbnb, Aircel, APUS, Avazu, Casa & Video, Futbol Club Barcelona (FCBarcelona), National Taiwan University, redBus
Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc. 
Find out what your peers are saying about Amazon CloudWatch vs. Infraon IMS and other solutions. Updated: June 2025.
857,028 professionals have used our research since 2012.