Alcatel-Lucent OpenTouch vs Cisco Unified Communications comparison

The compared Alcatel-Lucent Enterprise and Cisco solutions aren't in the same category. Alcatel-Lucent Enterprise is ranked #6 in UCS , and holds a 8.7% mindshare in the category. Cisco is ranked #1 in UC , with an average rating of 7.0, and holds a 14.9% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Alcatel-Lucent OpenTouch

78 Views
62 Comparison Views

Cisco Unified Communications

Read 7 Cisco Unified Communications reviews

524 Views
387 Comparison Views

100% willing to recommend

Alcatel-Lucent OpenTouch

Cisco Unified Communications

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alcatel-Lucent OpenTouch

Average Rating

0.0

Number of Reviews

Ranking in other categories

Unified Communications as a Service (6th)

Cisco Unified Communications

Average Rating

8.6

Number of Reviews

Ranking in other categories

Unified Communications (1st), IP Telephony & Unified Communications (1st)

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch is designed for Unified Communications as a Service and holds a mindshare of 8.7%, up 6.1% compared to last year.
Cisco Unified Communications, on the other hand, focuses on Unified Communications, holds 14.9% mindshare, up 13.2% since last year.

Unified Communications as a Service

Unified Communications

Featured Reviews

Use Alcatel-Lucent OpenTouch?

Share your opinion

Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Unified Communications as a Service solutions are best for your needs.

See recommendations

860,632 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Computer Software Company

13%

Financial Services Firm

Government

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What needs improvement with Cisco Unified Communications?

Sometimes, minor temporary issues can arise while updating the servers. These updates can cause bugs that lead to temporary issues. Although they do not have a major impact, these issues still need...

See all answers

What is your primary use case for Cisco Unified Communications?

It is basically a contact center solution. In contact centers, it acts as a bridge connecting the customer and the product company and the end customer. For example, if we are running a bank, the c...

See all answers

What is your experience regarding pricing and costs for Cisco Unified Communications?

The pricing varies based on the setup. ECCX has lower pricing for up to 400 users, whereas PCC is more expensive. Pricing increases based on requirements and features.

See all answers

Comparisons

Alcatel-Lucent Rainbow vs Alcatel-Lucent OpenTouch

Compared 66% of the time

Skype for Business vs Alcatel-Lucent OpenTouch

Compared 34% of the time

More Alcatel-Lucent OpenTouch Competitors

Skype for Business vs Cisco Unified Communications

Compared 52% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 20% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 9% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Siemens OpenScape vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

Product Reports

No data available

Buyer's Guide

Unified Communications

June 2025

Download Cisco Unified Communications product report

Also Known As

Alcatel Lucent OpenTouch, OpenTouch

No data available

Overview

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Alcatel-Lucent Enterprise

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

We monitor all Unified Communications as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.