Alcatel-Lucent OpenTouch Enterprise Cloud vs Cisco Unified Communications comparison

The compared Alcatel-Lucent Enterprise and Cisco solutions aren't in the same category. Alcatel-Lucent Enterprise is ranked #8 in UCS , and holds a 5.7% mindshare in the category. Cisco is ranked #1 in UC , with an average rating of 7.7, and holds a 12.8% mindshare. Additionally, 100% of Cisco users are willing to recommend the solution.

Alcatel-Lucent OpenTouch En...

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Cisco Unified Communications

Read 9 Cisco Unified Communications reviews

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100% willing to recommend

Alcatel-Lucent OpenTouch En...

Cisco Unified Communications

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Alcatel-Lucent OpenTouch En...

Average Rating

0.0

Number of Reviews

Ranking in other categories

Unified Communications as a Service (8th)

Cisco Unified Communications

Average Rating

8.4

Number of Reviews

Ranking in other categories

Unified Communications (1st), IP Telephony & Unified Communications (1st)

Mindshare comparison

While both are Convergence and VOIP solutions, they serve different purposes. Alcatel-Lucent OpenTouch Enterprise Cloud is designed for Unified Communications as a Service and holds a mindshare of 5.7%, down 6.0% compared to last year.
Cisco Unified Communications, on the other hand, focuses on Unified Communications, holds 12.8% mindshare, down 13.6% since last year.

Unified Communications as a Service Market Share Distribution
Product	Market Share (%)
Alcatel-Lucent OpenTouch Enterprise Cloud	5.7%
Microsoft Unified Communications as a Service	16.1%
Ribbon Kandy Business	13.7%
Other	64.5%

Unified Communications as a Service

Unified Communications Market Share Distribution
Product	Market Share (%)
Cisco Unified Communications	12.8%
3CX Live Chat	9.6%
Kamailio SIP Server	9.6%
Other	68.0%

Unified Communications

Featured Reviews

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Kani Kumar J

Cisco VOIP Engineer at a computer software company with 1,001-5,000 employees

Reliable customer communication and good third-party integrations with minor server update issues

Cisco supports third-party gadgets, including workforce management systems. These can be directly integrated with Cisco, a feature not widely supported by other contact centers. Additionally, redundancy is set up, meaning if one side of the server goes down, the other side will take over to prevent the contact center from completely failing.

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Top Industries

By visitors reading reviews

No data available

Educational Organization

12%

Computer Software Company

11%

Non Profit

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	5
Midsize Enterprise	2
Large Enterprise	3

Questions from the Community

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What needs improvement with Cisco Unified Communications?

I want to see improvements, especially for the GUI interface, as it should be much easier and user-friendly in Cisco Unified Communications. It would be beneficial if it could be more web interface...

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What is your primary use case for Cisco Unified Communications?

We use this only for communication purposes, which includes a few use cases for it. We haven't used the video calls and other features because we based our use on basic communication, so I cannot g...

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What is your experience regarding pricing and costs for Cisco Unified Communications?

Regarding price and value, it is already expired and has reached end of life.

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Comparisons

Alcatel-Lucent Rainbow vs Alcatel-Lucent OpenTouch Enterprise Cloud

Compared 100% of the time

More Alcatel-Lucent OpenTouch Enterprise Cloud Competitors

Skype for Business vs Cisco Unified Communications

Compared 49% of the time

Fortinet FortiVoice vs Cisco Unified Communications

Compared 19% of the time

Alcatel-Lucent OmniPCX Enterprise Communication Server vs Cisco Unified Communications

Compared 10% of the time

Kamailio SIP Server vs Cisco Unified Communications

Compared 7% of the time

Digium Asterisk vs Cisco Unified Communications

Compared 6% of the time

More Cisco Unified Communications Competitors

Product Reports

No data available

Buyer's Guide

Cisco Unified Communications

October 2025

Download Cisco Unified Communications product report

Also Known As

Alcatel Lucent OpenTouch, OpenTouch

No data available

Overview

Designed for companies with up to 1500 employees and 3000 devices, OpenTouch Business Edition powers a wide range of enterprise-grade unified communication services. Its single-server design is ideal for enterprises that want to reduce the cost and effort of managing new servers and don't want to install additional software with every new application deployment.

Alcatel-Lucent Enterprise

With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.

Cisco

Sample Customers

Bank of Africa (BOA) Group, Battistella S.p.A., Catholic Education Office, Centre National de la Danse (CND), Iona College, Rockville Centre School District, Sahara Computers, University of Johannesburg, Ville de La Tronche

Afni, Allied Irish Banks, Bellevue, Came Group, Children's Hospital Colorado, Erickson Living, IDEALondon, Instituto Zaldivar, John Lewis, Linz AG, London Hydro, Lone Star College System, Lone Star College System, Mondi Group, North West Redwater, Park Nicollet, Pentana Solutions Australia, Pilatus, Pirelli, Portugal Ministry, Presidio Inc., Republic Bank & Trust Company, Saipem, SickKids Foundation, Top Right Group, Vital Images

We monitor all Unified Communications as a Service reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.