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Alcatel-Lucent OmniTouch Contact Center vs Ameyo Engage comparison

Alcatel-Lucent Enterprise and Ameyo are both solutions in the Contact Center Platforms category. Alcatel-Lucent Enterprise is ranked #14, while Ameyo is ranked #28. Alcatel-Lucent Enterprise holds a 0.8% mindshare in CCP, compared to Ameyo’s 0.2% mindshare.
Alcatel-Lucent OmniTouch Co...
  • 66 Views
  • 26 Comparison Views
Ameyo Engage
  • 34 Views
  • 11 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Alcatel-Lucent OmniTouch Contact Center and Ameyo Engage based on real PeerSpot user reviews.

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To learn more, read our detailed Contact Center Platforms Report (Updated: May 2025).
Buyer's Guide
Contact Center Platforms
May 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Alcatel-Lucent OmniTouch Co...
Ranking in Contact Center Platforms
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Ameyo Engage
Ranking in Contact Center Platforms
28th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Contact Center Platforms category, the mindshare of Alcatel-Lucent OmniTouch Contact Center is 0.8%, up from 0.6% compared to the previous year. The mindshare of Ameyo Engage is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Contact Center Platforms
Buyer's Guide
Contact Center Platforms
May 2025
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Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: May 2025.
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Comparisons

Alcatel-Lucent OpenTouch Customer Service vs Alcatel-Lucent OmniTouch Contact Center Logo
Alcatel-Lucent OpenTouch Customer Service vs Alcatel-Lucent OmniTouch Contact Center
Compared 100% of the time
More Alcatel-Lucent OmniTouch Contact Center Competitors
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Product Reports

Buyer's Guide
Contact Center Platforms
May 2025
Alcatel-Lucent OmniTouch Contact Center reportDownload Alcatel-Lucent OmniTouch Contact Center product report
Buyer's Guide
Contact Center Platforms
May 2025
Ameyo Engage reportDownload Ameyo Engage product report
 

Also Known As

Alcatel Lucent OmniTouch Contact Center, OmniTouch Contact Center, OmniTouch CC
No data available
 

Overview

A scalable and reliable contact center solution for up to 7,000 agents. The ideal solution for companies with contact centers that are mainly driven by inbound voice interactions, the Alcatel-Lucent OmniTouch Contact Center (CC) addresses installations of all types and sizes, from small to large capacities.

Alcatel-Lucent Enterprise

A simple, secure and scalable Cloud Based Contact Center

Ameyo
 

Sample Customers

Blickle and Scherer, Loughborough University, CSF Inox, Caritas Speyer
Urban Clap, Kochar, Bank of Makatai
Buyer's Guide
Contact Center Platforms
May 2025
Download Free Report
Find out what your peers are saying about Amazon Web Services (AWS), Five9, Genesys and others in Contact Center Platforms. Updated: May 2025.
DOWNLOAD NOW
852,649 professionals have used our research since 2012.
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We monitor all Contact Center Platforms reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.