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Airtable vs Freshservice comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
Airtable's automation enhanced efficiency and cost savings, eliminating manual tasks and showcasing its potential beyond basic functions.
Sentiment score
6.4
Freshservice offers significant ROI benefits with improved efficiency, though costs and user management are concerns for some regions.
I can automate the process so it automatically populates data into the Airtable base and performs any necessary calculations.
 

Customer Service

Sentiment score
6.0
Airtable's support is responsive and polite, but response times vary, with better service for enterprise clients.
Sentiment score
6.4
Freshservice support is responsive and professional, but users note occasional navigation issues and delays in problem resolution.
However, they have improved over the period of two years.
We had a good experience with customer service, receiving a positive response from technical support.
 

Scalability Issues

Sentiment score
6.1
Airtable handles small to medium data well, but faces limitations with large sets, ideal for mid-sized structured projects.
Sentiment score
7.2
Freshservice offers scalable, cloud-based IT solutions with flexible licensing, though customization may be limited for larger enterprises.
Freshservice is easy to use for scalability.
 

Stability Issues

Sentiment score
8.3
Airtable is generally reliable, with high ratings, though some users note downtime and speed issues with extensive usage.
Sentiment score
8.1
Freshservice is stable and reliable, with minor glitches addressed efficiently, ensuring robust performance and high user satisfaction.
Freshservice is quite stable as they host it on AWS.
Freshservice provides a stable environment for our needs.
 

Room For Improvement

Airtable users seek improved API call limits, data storage, loading speeds, flexible pricing, automation, interfaces, documentation, and tutorials.
Freshservice faces issues with reporting, project management, customization, integration, asset management, support features, and performance for large users.
If they show step-by-step guides for automations, this will help them attract more clients who are willing to learn and use their system.
There's limited experience with the CMDB or asset management features.
Asset management can definitely be improved because it doesn't pick up every single device on the network or every single piece of information.
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved.
 

Setup Cost

Airtable offers flexible pricing by plan and user count, starting with a free plan and additional costs for advanced features.
Freshservice provides transparent, flexible pricing options praised for competitiveness, though considered expensive by some, ideal for various enterprise solutions.
The solution offers flat licensing and appears to be cost-effective.
We pay a certain amount annually for the number of users, and as users increase, the cost increases.
 

Valuable Features

Airtable offers user-friendly features, automation, no-code apps, intuitive navigation, seamless interface, and extensive integration for efficient task management.
Freshservice offers incident management, automation, asset management, customization, scalability, ITIL compliance, with user engagement via Freshchat and APIs.
Everybody has a particular base for different purposes, so you add information to those bases, and anybody can access it at any point in time anywhere in the world.
It was effective for easy reporting and data on our user feedback.
Incident management is very helpful, and the system is straightforward, making it easy to use for our enterprise-level company.
The most valuable features include ticket routing, automation in triage, data control, and flat licensing.
 

Categories and Ranking

Airtable
Ranking in Project Management Software
14th
Average Rating
8.8
Reviews Sentiment
7.0
Number of Reviews
14
Ranking in other categories
Product Management Software (1st)
Freshservice
Ranking in Project Management Software
11th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
35
Ranking in other categories
Help Desk Software (7th), Cloud Management (15th), IT Asset Management (7th), IT Service Management (ITSM) (5th)
 

Mindshare comparison

As of July 2025, in the Project Management Software category, the mindshare of Airtable is 1.1%, up from 0.9% compared to the previous year. The mindshare of Freshservice is 1.8%, up from 1.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Ashwini Ramanisankar - PeerSpot reviewer
User-friendly, quick implementation, and effortless database creation
The interfaces provided by the company have certainly undergone significant improvements since their earlier versions. The growth and progress have been remarkable. I have personally shared numerous feedback points and observed the prompt implementation of changes within a few months, which is highly commendable. However, I must admit that I have encountered several challenges with their interfaces. In terms of the interface, there are certain improvements I would suggest. For instance, a global search feature is currently absent, which would greatly enhance usability. Additionally, incorporating a search function within automation would be highly beneficial. The current limitation of fifty automation per base is insufficient for our needs and could be expanded. Moreover, there is a need for a longer native time delay in automation to allow for more flexible syncing. Currently, the syncing time is set at approximately three to five minutes, which could be increased for smoother operations.
Trilochana Gouda - PeerSpot reviewer
Smooth incident management and easy to use while needing better escalation management
We are using Freshservice for the IT ticketing system for business users We use the ticketing system primarily, which is very easy to use for all users. Freshservice is helpful, especially in incident management. Incident management is very helpful, and the system is straightforward, making it…
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Construction Company
9%
University
7%
Computer Software Company
7%
Computer Software Company
22%
Educational Organization
8%
Financial Services Firm
6%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Airtable?
The product helps us track activities, address complaints, and make improvements.
What needs improvement with Airtable?
I haven't used it in a while, so I cannot really provide specific areas that need improvement.
What do you like most about Freshservice?
The solution has been very helpful engineering insights into the client's environment. We have been able to manage calls and incidence very efficiently which provides us with a clear understanding...
What is your experience regarding pricing and costs for Freshservice?
The solution offers flat licensing and appears to be cost-effective.
What needs improvement with Freshservice?
There is a need for improvement in terms of automatic escalation to the next level if an issue is not resolved. It should optimize and allow customization. Additionally, asset management needs impr...
 

Comparisons

 

Also Known As

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Overview

 

Sample Customers

Cole Haan, Expedia, BuzzFeed, Medium, Shopify, Box, JetBlue
Sinclair Broadcast Group, Western Carriers, Judson University, Golf Canada, Travix, Proxama, Paymentez, Ready Auto Transport
Find out what your peers are saying about Airtable vs. Freshservice and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.