Agiloft Service Desk Suite and LiveAgent are competing products in the help desk solutions category. Agiloft seems to have an advantage in customization, while LiveAgent offers superior multichannel communication tools.
Features: Agiloft Service Desk Suite offers robust workflow automation, high customization for tailored solutions, and adaptability to organizational needs. LiveAgent has strong multichannel support, seamless integration of email, chat, and social media, and efficient communication capabilities.
Ease of Deployment and Customer Service: Agiloft's setup is complex due to customization options, but professional support aids the onboarding process. LiveAgent is designed for easier, faster deployment with user-friendly interfaces, allowing for quicker implementation.
Pricing and ROI: Agiloft has a customizable pricing model with potentially higher upfront costs but demonstrates strong ROI through scalability. LiveAgent offers flexible, tiered pricing with lower initial expenses, appealing to businesses seeking cost-effective, quick-start solutions.
| Product | Market Share (%) |
|---|---|
| LiveAgent | 0.7% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 98.6% |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.
LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.
What are the key features of LiveAgent?LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.
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