We changed our name from IT Central Station: Here's why

Agiloft Service Desk Suite vs Clarity SM comparison

You must select at least 2 products to compare!
Agiloft Service Desk Suite Logo
258 views|230 comparisons
Clarity SM Logo
1,750 views|1,117 comparisons
Featured Review
Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
566,121 professionals have used our research since 2012.
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "Clarity offers a perpetual license. Customers purchase the license once and then pay for maintenance. CA provides a subscription model as well. Both models are available for our customers."
  • More Clarity SM Pricing and Cost Advice →

    Use our free recommendation engine to learn which Help Desk Software solutions are best for your needs.
    566,121 professionals have used our research since 2012.
    Questions from the Community
    Ask a question

    Earn 20 points

    Top Answer: 
    The initial setup is pretty straightforward.
    Top Answer: 
    Nowadays, the solution is not so cheap, If can be a bit expensive. When we did some research last year, we noted the pricing was near the top and on the more expensive side.
    Top Answer: 
    The user interface is a little bit old and not so mainstream. Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that… more »
    out of 55 in Help Desk Software
    Average Words per Review
    out of 55 in Help Desk Software
    Average Words per Review
    Also Known As
    CA Service Desk Manager, Clarity Service Management, CA Service Management, Unicenter Service Desk, CA SDM, CA Service Catalog, CA Business Service Insight
    Learn More

    Top rated by analysts and users

    Awarded “Best Overall Value” three years in a row by Info-Tech Research Group

    What we can do for you

    Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.

    Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.

    Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.

    With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.

    Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.

    Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.

    Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.

    Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.

    With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.

    “Agiloft is one of the most caring and responsive vendors that I have ever worked with”

    — Dave Ross, Cal Poly

    Get more information | Try it now | Request a demo

    What Makes Us Different

    • Built on an agile platform for rapid configuration of the most sophisticated requirements, without any coding.
    • Available both as a hosted cloud solution and as an in-house deployment.
    • Fully extensible, with 10+ out-of-the-box applications and the flexibility to map any custom business process.
    • One affordable price that includes all features and functionality. No hidden fees, no surprises.

    Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.

    Learn More: https://www.ca.com/us/products...

    Learn more about Agiloft Service Desk Suite
    Learn more about Clarity SM
    Sample Customers
    EMC, ArcaTech Systems, Idera Pharmaceuticals, RBC, Affinity Service Group, Atrenta, DCG systems, ENKI, Hopkins County Board of Education, MVTS Technologies
    Banco G&T Continental City of Perth, FEMSA, Fujitsu, Manpower, Muslim Commercial Bank - MCB, Punjab National Bank, Santa Clara County Social Services, Stefanini
    Top Industries
    Computer Software Company43%
    Comms Service Provider14%
    Insurance Company7%
    Healthcare Company28%
    Financial Services Firm22%
    Transportation Company4%
    Computer Software Company34%
    Comms Service Provider13%
    Company Size
    No Data Available
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    Find out what your peers are saying about ServiceNow, Atlassian, ManageEngine and others in Help Desk Software. Updated: January 2022.
    566,121 professionals have used our research since 2012.

    Agiloft Service Desk Suite is ranked 37th in Help Desk Software while Clarity SM is ranked 13th in Help Desk Software with 7 reviews. Agiloft Service Desk Suite is rated 0.0, while Clarity SM is rated 7.2. On the other hand, the top reviewer of Clarity SM writes "Saves us time and money with a great self-service interface". Agiloft Service Desk Suite is most compared with Zendesk Guide and IFS Applications, whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, SCSM, BMC Helix ITSM and ManageEngine ServiceDesk Plus.

    See our list of best Help Desk Software vendors.

    We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.