We performed a comparison between Agiloft Service Desk Suite and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"It has helped us to organize a lot of our assets, so we have configuration items to attach to our change management. We can have tickets for change management and set them aside for an approval process."
"The most valuable features are the requests and incident tracking."
"It has given us the ability to automate a lot of tasks, things we couldn't do before."
"We are benefiting by being able to put time to what our technicians are doing."
"The value for the clients is that you can save information in the application and get reports with that information."
"It has a good GUI interface."
"It gives us one central location to know, not only who is contacting us, but what they're contacting us for, what application they're contacting us for."
"Self-service interface means people can check their own tickets."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"Ease of support and upgrades need much improvement."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The cost of this solution is too high, which is why we're leaving."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"The upgrade was pretty complex."
"I would like to see the API cleaned up."
"Just little technical tweaks here and there. Like more options. For example "Organization." We wanted that to be available inside the change order, as well as the ticket and the request. And that's not available."
Earn 20 points
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. Agiloft Service Desk Suite is rated 9.6, while Clarity SM is rated 7.8. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". Agiloft Service Desk Suite is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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