Clarity SM and Agiloft Service Desk Suite compete in the service management sector. Agiloft appears to have an advantage with its extensive functionality and features, providing a comprehensive suite for robust service management needs.
Features: Clarity SM is noted for straightforward task management and effective integration capabilities, which are ideal for smaller organizations. It also offers simplicity in operation. Agiloft Service Desk Suite shines with highly customizable workflows, a wide range of automation options, and AI capabilities, appealing to businesses in need of advanced solutions. The distinct contrast is seen in Clarity’s focus on simplicity versus Agiloft’s emphasis on customization.
Ease of Deployment and Customer Service: Clarity SM provides a quick deployment process with easy integration, beneficial for smaller teams with basic needs. Its customer service is responsive to user queries. On the other hand, Agiloft's deployment involves more complexity due to its extensive functionalities but is supported by detailed training and support efforts. Agiloft offers a more comprehensive support system.
Pricing and ROI: Clarity SM is more budget-friendly with lower setup costs, appealing to startups and budget-conscious businesses. Its ROI is often realized faster due to its minimal initial investment. Agiloft requires a higher initial investment but promises significant long-term returns through its advanced features and customization that enhance efficiency and scalability. Clarity centers on affordable initial costs, while Agiloft focuses on future efficiency gains.
| Product | Market Share (%) |
|---|---|
| Clarity SM | 1.4% |
| Agiloft Service Desk Suite | 0.7% |
| Other | 97.9% |
| Company Size | Count |
|---|---|
| Small Business | 19 |
| Midsize Enterprise | 15 |
| Large Enterprise | 66 |
Top rated by analysts and users
Awarded “Best Overall Value” three years in a row by Info-Tech Research Group
What we can do for you
Workflow automation guides Help Desk technicians or Support Staff through your preferred processes, tracks performance and proactively escalates issues before they become problems.
Dashboards, reports, and charts show turnaround times, staff productivity and overdue tickets at a glance. So you can plan and respond effectively.
Eliminate errors and duplication of effort by integrating information used by multiple processes in a centralized repository.
With a 24/7 self-service portal, users are able to report issues or request services online. A dynamic knowledge base with FAQ, and full text search, provides answers to common issues.
Provide real-time service for critical issues and convert chat transcripts into tickets with one click. LogMeIn Rescue or Bomgar integration enables fast and effective remote support.
Improve staff productivity with easily customized home pages that allow IT staff to work the way they like and see the information most important to them.
Available via historical snapshots that display the entire record as it existed at any point in time and configurable audit logs.
Through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary.
With multi-language functionality and follow-the-sun case assignment that can be customized for the working hours of different teams.
“Agiloft is one of the most caring and responsive vendors that I have ever worked with”
— Dave Ross, Cal Poly
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What Makes Us Different
Service desk capabilities, an integral part of the CA Service Management solution, can enable you to deliver efficiencies in IT service management to business consumers, power users and decision makers. Mobility and collaborative self-service capabilities provide a modern user experience for accessing services and performing tasks, which can help drive user adoption, satisfaction and productivity.
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