Try our new research platform with insights from 80,000+ expert users

Adobe Web Experience Management vs Tridion the Intelligent Content Platform (CMS & CCMS) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Web Experience Manage...
Average Rating
8.0
Reviews Sentiment
4.4
Number of Reviews
3
Ranking in other categories
Customer Experience Management (9th)
Tridion the Intelligent Con...
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Web Content Management (13th), Digital Experience Platforms (DXP) (11th)
 

Mindshare comparison

While both are Customer Relationship Management solutions, they serve different purposes. Adobe Web Experience Management is designed for Customer Experience Management and holds a mindshare of 2.1%, down 2.2% compared to last year.
Tridion the Intelligent Content Platform (CMS & CCMS), on the other hand, focuses on Web Content Management, holds 3.2% mindshare, up 2.0% since last year.
Customer Experience Management Market Share Distribution
ProductMarket Share (%)
Adobe Web Experience Management2.1%
Genesys Cloud CX3.6%
Salesforce3.1%
Other91.2%
Customer Experience Management
Web Content Management Market Share Distribution
ProductMarket Share (%)
Tridion the Intelligent Content Platform (CMS & CCMS)3.2%
Adobe Experience Manager9.5%
WordPress Business-Enterprise8.8%
Other78.5%
Web Content Management
 

Featured Reviews

Somnath-Shelke - PeerSpot reviewer
Tech Architect at a tech vendor with 10,001+ employees
User-friendly experience has supported static sites and personalization for multiple channels
Regarding AI-driven analytics in Adobe Web Experience Management, AI analytics is not yet used; however, since recently there was a push at a global market level to move to AI part, Adobe also introduced certain things, but currently, I have not used it. From an integration point of view, as I said, for Adobe suite products, Adobe provided it. However, mainly for the cloud one, Adobe Web Experience Management on-premises has certain restrictions from a compliance point of view. Adobe has hosted it in their environment, and now I think most clients are moving to AMS as well. However, when it comes to third-party integrations, there are certain restrictions, especially in finance organizations. For the retail sector, support provided by Adobe is pretty good but clients are still restricting themselves from moving to the cloud due to compliance issues, which I believe is not because of Adobe Web Experience Management but rather because of the cloud structure itself. Improvement-wise, I think Adobe Web Experience Management site-wise is fine, but mainly for the cloud one, it is growing. However, I have observed that certain forms need improvement, and if Adobe has any offering for clients needing private cloud solutions, that would be great. I have seen clients restricting themselves from moving to the cloud, and it depends on Adobe's awareness of this issue through surveys they may have conducted. I don't think I would suggest any additional features for Adobe Web Experience Management because case by case, the requirements may vary. Adobe has tried to provide the vanilla features that are required.
Use Tridion the Intelligent Content Platform (CMS & CCMS)?
Leave a review
report
Use our free recommendation engine to learn which Customer Experience Management solutions are best for your needs.
881,515 professionals have used our research since 2012.
 

Questions from the Community

What is your experience regarding pricing and costs for Adobe Web Experience Management?
Adobe Web Experience Management is a little bit costlier compared to other products. I would rate the pricing for Adobe Web Experience Management as a high price, probably around three or four, ind...
What needs improvement with Adobe Web Experience Management?
Regarding AI-driven analytics in Adobe Web Experience Management, AI analytics is not yet used; however, since recently there was a push at a global market level to move to AI part, Adobe also intr...
What is your primary use case for Adobe Web Experience Management?
My main use case for Adobe Web Experience Management is for static websites. Recently, it has been started for certain other channels for the headless content one, and it is being used.
Ask a question
Earn 20 points
 

Also Known As

No data available
Tridion
 

Overview

 

Sample Customers

Rundfunk Berlin-Brandenburg, University of Georgia, The University of Auckland, Dalhousie University, KfW Bankengruppe, IG Group, National Australia Bank, Investec, New Mexico Department of Transportation (NMDOT), Swiss Federal Railways (SBB), Singapore Tourism Board, European Southern Observatory (ESO)
Corona Direct, Kaeser Kompressoren
Find out what your peers are saying about Salesforce, Qualtrics, Genesys and others in Customer Experience Management. Updated: January 2026.
881,515 professionals have used our research since 2012.