

Adobe Experience Manager and HCL Connections compete in enabling digital experiences and collaboration. Adobe Experience Manager has an edge in features, but HCL Connections is noted for its cost-effectiveness and substantial ROI.
Features: Adobe Experience Manager offers robust content management, digital asset management, and integrated marketing automation. HCL Connections provides secure collaboration capabilities with social networking tools and project management features, focusing on team collaboration efficiency.
Room for Improvement: Adobe Experience Manager could improve by simplifying user interfaces, enhancing mobile access, and reducing initial setup complexity. HCL Connections might enhance its integration with external applications, streamline user interfaces, and offer more comprehensive analytics tools.
Ease of Deployment and Customer Service: Adobe Experience Manager offers flexible deployment options with strong enterprise support services. HCL Connections is easier to deploy with solid community support, prioritizing simplicity and effective user assistance.
Pricing and ROI: Adobe Experience Manager presents a higher cost but promises significant ROI through expansive functionalities, making it suitable for larger implementations. HCL Connections is more affordable, offering strong ROI with collaboration-focused features and a cost-effective pricing structure.
I have seen a return on investment through reduction in time to market, automation through AI, and the availability of very scalable solutions.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.
For P1 tickets, the resolution time is approximately four hours.
You cannot simply add more servers without purchasing the license.
Adobe Experience Manager's scalability is excellent, as it reduces infrastructure and maintenance costs.
Adobe Experience Manager can handle numerous projects because more projects can be developed, enhanced, and numerous components can be reused in many projects and published.
Adobe Experience Manager is a stable tool.
Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.
Technical support could be improved, especially for smaller companies.
There is a feature missing where if content is created on the UAT environment and needs to be transferred or synced to the production environment, there is no direct way of doing the sync.
Many people complain about the price as it's one of the most expensive tools.
For large enterprises, the cost is often comparable with other major CMSs.
Adobe Experience Manager is expensive compared to competitors.
The price is significantly high.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
Adobe Experience Manager has made document management smoother because many people use Adobe, making it simpler for me to modify and resend PDF documents.
Adobe Experience Manager increases operational efficiency through centralized assets and reduces time spent searching, editing, and managing files.
| Product | Market Share (%) |
|---|---|
| Adobe Experience Manager | 3.0% |
| HCL Connections | 1.9% |
| Other | 95.1% |

| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Large Enterprise | 21 |
| Company Size | Count |
|---|---|
| Small Business | 22 |
| Midsize Enterprise | 11 |
| Large Enterprise | 26 |
Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.
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