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Adobe Experience Manager (AEM) Forms vs Pega Platform comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (5th)
Pega Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (3rd), Process Automation (4th), Rapid Application Development Software (6th), Low-Code Development Platforms (5th), Business Orchestration and Automation Technologies (9th), AI Software Development (3rd)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and Pega Platform aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 5.2%, down 6.3% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.4% mindshare, down 5.5% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms5.2%
Quadient Inspire17.4%
OpenText Communications16.7%
Other60.7%
Customer Communications Management (CCM)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Pega Platform3.4%
Camunda7.2%
IBM BPM4.0%
Other85.4%
Business Process Management (BPM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
reviewer4848291 - PeerSpot reviewer
Global Head of Digital, Process Automation at a computer software company with 51-200 employees
Pega is a low-code platform that enables organizations to build, automate, and optimize business processes and customer experiences through AI-powered decisioning and workflow automation.
Here are the key areas where Pega Platform could be improved: 1. User Interface (UI) & User Experience (UX) Customization Limitations: The UI layer is tightly coupled with the platform, limiting flexibility for custom front-end development. Constellation Architecture: While it improves consistency, it restricts advanced UI customizations compared to older section-based designs. Learning Curve: Non-technical users find the UI unintuitive despite the low-code promise. 2. Integration & Extensibility Limited Out-of-the-Box Integrations: Users report challenges integrating with non-relational databases and legacy systems. Robotics Integration: Pega RPA (formerly OpenSpan) is not seamlessly integrated with BPM, creating silos in automation. 3. AI & Decisioning AI Capabilities Need Maturity: Users expect more advanced, native AI features without relying on external tools. CDH & Decision Hub: While powerful, these components require deep expertise to configure effectively. 4. Cost & Licensing High Licensing Costs: Pega is often seen as expensive, especially for small and mid-sized enterprises. Lack of Flexible Pricing Models: Calls for subscription-based or usage-based pricing to improve accessibility. 5. Performance & Scalability Scalability Concerns: Some users report performance degradation with large user bases or complex workflows. Upgrade Complexity: Platform upgrades can be time-consuming and disruptive if not planned well. 6. Documentation & Community Support Insufficient Learning Resources: Especially for advanced features, documentation is limited and community support is not as strong as competitors. Talent Availability: Finding skilled Pega professionals remains a challenge in many regions. 7. Low-Code/No-Code Experience Not Fully No-Code: Despite branding, some tasks still require technical intervention, and the drag-and-drop interface can be restrictive 2. Conflict Management: Simultaneous development by multiple users can lead to rule conflicts.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"Application development is very rapid. A lot of code gets reused while building the applications, which is something we highly appreciate."
"The workflow designing and integration are the most valuable features, and the UI design was pretty easy, with all the features related to case management being pretty outstanding."
"The robotic process automation has increased the confidence of business users."
"The most valuable feature of Pega BPM is step-by-step voice guidance that converts your problem statement into different diagrams and then implements the process."
"The solution's most valuable feature is its quick setup, as nowhere else can you create a good-looking application this quickly, and from an end-user perspective you can build a really good user experience with the user interface they offer."
"The interface is quite simple and easy to use, even for beginners."
"Pega BPM has a full suite for any enterprise; it is a process orchestration platform with detailed features for case management and workflows, very strong customer service across multiple channels, and a really powerful UI, providing a single platform for customer service automation for any enterprise."
"Of the business tool available on the market, as of right now, Pega is not the cheapest, but when you choose Pega, it is possible to realize a greater return on investment."
 

Cons

"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"Help menu is a bit difficult to navigate."
"The solution would benefit from more integration capabilities."
"I would like to see Pega BPM improve the user experience."
"This is a very expensive product and there is a lack of availability of the Pega skill sets, the resources."
"The initial setup can take a while. You need to have the right people in place to handle it effectively."
"In terms of improvement, we would see a benefit in Pega having better availability on the cloud side."
"We need more light retail BPM tools within the Pega system. However, Pega is mostly for big companies."
"We would like to have a better ability to customize PegaRULES."
"The UI needs improvement."
 

Pricing and Cost Advice

Information not available
"The licensing model from Pega BPM is too complex and is more expensive than other solutions, such as SAP. The overall price of the solution depends on the use case."
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
"Licensing is expensive. You need to wisely select between per user and per case."
"I would rate the product's pricing a six out of ten."
"This upgrade process is very expensive; although I haven't been on the sales team responsible for the pricing, I know it costs millions of dollars."
"They're very cagey in giving out prices, and it is very difficult to find out the real price any organization is going to get. It is almost never their list price, if you can find it, and there are a lot of factors that go into the whole pricing."
"There are multiple Pega licensing models, including outcome- and revenue-based licensing models"
"The price is a bit expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Government
11%
Manufacturing Company
8%
Healthcare Company
7%
Financial Services Firm
23%
Manufacturing Company
9%
Computer Software Company
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Adobe LiveCycle
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement