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Adobe Experience Manager (AEM) Forms vs Pega Platform comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Adobe Experience Manager (A...
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
Customer Communications Management (CCM) (6th)
Pega Platform
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
87
Ranking in other categories
Business Rules Management (1st), Business Process Management (BPM) (4th), Process Automation (5th), Rapid Application Development Software (13th), Low-Code Development Platforms (8th), Business Orchestration and Automation Technologies (13th), AI Software Development (11th)
 

Mindshare comparison

Adobe Experience Manager (AEM) Forms and Pega Platform aren’t in the same category and serve different purposes. Adobe Experience Manager (AEM) Forms is designed for Customer Communications Management (CCM) and holds a mindshare of 4.8%, down 5.7% compared to last year.
Pega Platform, on the other hand, focuses on Business Process Management (BPM), holds 3.3% mindshare, down 5.2% since last year.
Customer Communications Management (CCM) Mindshare Distribution
ProductMindshare (%)
Adobe Experience Manager (AEM) Forms4.8%
Quadient Inspire19.1%
OpenText Communications18.0%
Other58.099999999999994%
Customer Communications Management (CCM)
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Pega Platform3.3%
Camunda7.0%
IBM BPM4.1%
Other85.6%
Business Process Management (BPM)
 

Featured Reviews

it_user692313 - PeerSpot reviewer
Managing Partner and AEM Architect at a tech vendor with 51-200 employees
Its flexibility and customization ability. Ease of initial setup and complete set of features to support digital marketing initiatives.
Start small and plan your first set of objectives clearly, leaving all the “nice-to-haves” for a later phase. Starting this way will help companies get a sample of the benefits, and get familiar with the tool in general. After the first phase, they may find things that they thought they wanted are not really required or can be achieved in a better, more efficient way in the AEM world. Another useful suggestion is to avoid trying to recreate your current solution using AEM; rather, try to look for new and different ways to achieve the same results that take advantage of AEM’s features.
VS
Quality Assurance Team Lead at HCLSoftware
Process automation has improved case handling and now saves half of our daily manual work
Pega Platform has improved my business process overall. The manager confirmed that manual statuses are automated and manual evaluations are automated. For eight hours of work, it automates four hours of work. Pega Platform has features for operational efficiency that are significant. It provides a business security texture app, which is a valuable feature, and it also offers report definitions such as bar charts, pie charts, and operational help. In terms of management capabilities, Pega Platform provides dashboards and tools that help with management and categories. Pega Platform has good integration features, as integration can be done in many ways, and even for legacy systems, it is a strong feature. I did not encounter any problems with legacy systems. Pega Platform has good scalability. It is not difficult to scale up or down if there is a need.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"All these features help companies create powerful web applications that can then be customized and maintained by marketers with little involvement from IT."
"LiveCycle has a good user interface and has developed an easy way to create fillable .pdf forms."
"The solution is able to support the size and scale required."
"The most valuable aspect of the solution is the various workflows."
"We find the product to be scalable."
"Pega BPM offers a lot of out-of-the-box functionalities."
"Pega has got very good features and tools, and generally, whatever a customer demands, we are able to meet that demand."
"The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."
"What I found most valuable in PegaRULES is that it allows you to quickly make changes to an existing application. It's pretty easy to do any modification in the tool, which you cannot do in legacy solutions. For example, it takes a lot of time to do it in Java or in .NET. I have worked with both legacy technologies in the past, so that I can tell the difference."
"It's an end-to-end solution and a digital transformation tool."
 

Cons

"We have found occasional issues with stability but those were, in general, caused either by custom developed code or issues in the implemented architecture."
"Help menu is a bit difficult to navigate."
"I believe that Pega's strategy when it comes to the UX part is not that great currently as compared to the other emerging BPM tools in the market."
"Pega is claiming they're into low code but as per Gartner Magic Quadrant, Pega is not there now."
"The licensing costs are high, and the cost varies between clients."
"The initial setup takes time."
"The initial setup can take a while. You need to have the right people in place to handle it effectively."
"From a technical point of view, it would be helpful to have some advanced analytics to help with configuration. We have a lot of unwanted features and it would be good to configure it more appropriately so that we are using just exactly what we need."
"Pega says BPM is low-code/no-code, but that's not true - you need intervention as you can't design the application without some knowledge about it."
"To learn Pega, you need to be a partner. If someone just wants to learn Pega for the sake of learning, they won't be able to do so as they don't give access to that."
 

Pricing and Cost Advice

Information not available
"Pega BPM is expensive because it's a leading product, but it also delivers a good return on investment (ROI)."
"The product pricing is considered reasonable compared to other solutions in the market."
"The costing model for Pega BPM is different. One is a license that you can pay yearly. Another licensing model for Pega BPM is based on the number of cases you create in production in a year. Costing based on use cases is also available for Pega BPM. I don't have information on its exact pricing or costs, though."
"The price of Pega BPM falls on the higher side of the spectrum if I were to compare it with other solutions in the market."
"Its pricing is on the higher side, but they have come up with different plans and different small products that can be used by smaller organizations that don't have that much money to spend. They have different pricing packages depending on the number of users or depending upon the number of cases created in the production or live environment."
"Licensing varies across geographical regions for us."
"PegaRULES is a good product, but its pricing is a bit on the premium side, especially for professionals."
"Pega is expensive."
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Top Industries

By visitors reading reviews
Financial Services Firm
20%
Government
12%
Manufacturing Company
9%
Healthcare Company
7%
Financial Services Firm
19%
Outsourcing Company
9%
Manufacturing Company
8%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise16
Large Enterprise70
 

Questions from the Community

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Is Pega BPM easy to work with and can beginners utilize this software?
You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everythin...
Have you encountered any issues while using Pega BPM and were you assisted by the company?
My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could...
When you consider the features and benefits of Pega BPM, would you say this product is fairly priced?
Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega B...
 

Also Known As

Adobe LiveCycle
Pega BPM, Pegasystems, SmartBPM, PegaRULES
 

Overview

 

Sample Customers

State of Illinois, Department of Human Services
The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
Find out what your peers are saying about Quadient, Gupshup, OpenText and others in Customer Communications Management (CCM). Updated: August 2026.
914,322 professionals have used our research since 2012.