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Aastra 5000 vs Genesys PureConnect comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Aastra 5000
Ranking in Unified Communications
20th
Ranking in IP Telephony & Unified Communications
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
Genesys PureConnect
Ranking in Unified Communications
8th
Ranking in IP Telephony & Unified Communications
9th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (5th), Contact Center Infrastructure (12th)
 

Mindshare comparison

As of July 2025, in the Unified Communications category, the mindshare of Aastra 5000 is 1.3%, down from 1.5% compared to the previous year. The mindshare of Genesys PureConnect is 4.4%, up from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications
 

Featured Reviews

Use Aastra 5000?
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Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
10%
Insurance Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

 

Also Known As

No data available
Interactive Intelligence Customer Interaction Center, CIC
 

Overview

 

Sample Customers

AIPA SpA
Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
Find out what your peers are saying about Cisco, 3CX, Kamailio and others in Unified Communications. Updated: June 2025.
859,687 professionals have used our research since 2012.