Try our new research platform with insights from 80,000+ expert users

Genesys PureConnect [EOL] vs Mitel MiVoice 5000 comparison

Genesys and Mitel are both solutions in the Unified Communications category. Genesys is ranked #8, while Mitel is ranked #18. Genesys holds a 4.4% mindshare in UC, compared to Mitel’s 1.3% mindshare. Additionally, 100% of Genesys users are willing to recommend the solution.
Genesys PureConnect [EOL]
Read 1 Genesys PureConnect [EOL] review
  • 764 Views
  • 145 Comparison Views
100% willing to recommend
Mitel MiVoice 5000
  • 101 Views
  • 89 Comparison Views
 

Comparison Buyer's Guide

Download the report
Executive Summary
We performed a comparison between Genesys PureConnect [EOL] and Mitel MiVoice 5000 based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications.

DOWNLOAD THE COMPLETE REPORT
To learn more, read our detailed Unified Communications Report (Updated: August 2025).
Buyer's Guide
Unified Communications
August 2025
Download the complete report
Helped 866,286 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect [EOL]
Ranking in Unified Communications
8th
Ranking in IP Telephony & Unified Communications
9th
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
Workforce Engagement Management (5th), Contact Center Infrastructure (12th)
Mitel MiVoice 5000
Ranking in Unified Communications
18th
Ranking in IP Telephony & Unified Communications
11th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2025, in the Unified Communications category, the mindshare of Genesys PureConnect [EOL] is 4.4%, up from 3.3% compared to the previous year. The mindshare of Mitel MiVoice 5000 is 1.3%, down from 1.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Unified Communications Market Share Distribution
ProductMarket Share (%)
Genesys PureConnect4.4%
Aastra 50001.3%
Other94.3%
Unified Communications
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
Read full review
Use Mitel MiVoice 5000?
Share your opinion
report
See which vendors are best for you
Use our free recommendation engine to learn which Unified Communications solutions are best for your needs.
See recommendations
866,286 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
10%
Manufacturing Company
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

Genesys Cloud CX vs Genesys PureConnect [EOL] Logo
Genesys Cloud CX vs Genesys PureConnect [EOL]
Compared 46% of the time
NICE CXone vs Genesys PureConnect [EOL] Logo
NICE CXone vs Genesys PureConnect [EOL]
Compared 13% of the time
Kamailio SIP Server vs Genesys PureConnect [EOL] Logo
Kamailio SIP Server vs Genesys PureConnect [EOL]
Compared 12% of the time
Cisco Jabber vs Genesys PureConnect [EOL] Logo
Cisco Jabber vs Genesys PureConnect [EOL]
Compared 10% of the time
Calabrio ONE vs Genesys PureConnect [EOL] Logo
Calabrio ONE vs Genesys PureConnect [EOL]
Compared 9% of the time
More Genesys PureConnect [EOL] Competitors
No data available
 

Product Reports

Buyer's Guide
Workforce Engagement Management
August 2025
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
Buyer's Guide
Unified Communications
August 2025
Mitel MiVoice 5000 reportDownload Mitel MiVoice 5000 product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Aastra 5000 is one of the most comprehensive communication software on the market, with over 500 functions.

Mitel
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
AIPA SpA
Buyer's Guide
Unified Communications
August 2025
Download Free Report
Find out what your peers are saying about Cisco, 3CX, Fortinet and others in Unified Communications. Updated: August 2025.
DOWNLOAD NOW
866,286 professionals have used our research since 2012.
See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.