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Genesys PureConnect [EOL] vs Mitel MiVoice 5000 comparison

Genesys and Mitel are both solutions in the Unified Communications category. Additionally, 100% of Genesys users are willing to recommend the solution.
Mitel MiVoice 5000
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  • 96 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Genesys PureConnect [EOL] and Mitel MiVoice 5000 based on real PeerSpot user reviews.

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To learn more, read our detailed Unified Communications Report (Updated: August 2025).
Buyer's Guide
Unified Communications
August 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Genesys PureConnect [EOL]
Average Rating
9.0
Reviews Sentiment
8.3
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Mitel MiVoice 5000
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Unified Communications (13th), IP Telephony & Unified Communications (7th)
 

Featured Reviews

Mohamed-Saber - PeerSpot reviewer
Provides great functionality
There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs.  As of now, they are doing great in all areas and they…
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Manufacturing Company
9%
Computer Software Company
8%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Comparisons

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Compared 45% of the time
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Compared 13% of the time
Kamailio SIP Server vs Genesys PureConnect [EOL] Logo
Kamailio SIP Server vs Genesys PureConnect [EOL]
Compared 13% of the time
Cisco Jabber vs Genesys PureConnect [EOL] Logo
Cisco Jabber vs Genesys PureConnect [EOL]
Compared 11% of the time
Calabrio ONE vs Genesys PureConnect [EOL] Logo
Calabrio ONE vs Genesys PureConnect [EOL]
Compared 9% of the time
More Genesys PureConnect [EOL] Competitors
No data available
 

Product Reports

Buyer's Guide
Workforce Engagement Management
August 2025
Genesys PureConnect [EOL] reportDownload Genesys PureConnect [EOL] product report
Buyer's Guide
Unified Communications
August 2025
Mitel MiVoice 5000 reportDownload Mitel MiVoice 5000 product report
 

Also Known As

Interactive Intelligence Customer Interaction Center, CIC
No data available
 

Overview

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Aastra 5000 is one of the most comprehensive communication software on the market, with over 500 functions.

Mitel
 

Sample Customers

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB
AIPA SpA
Buyer's Guide
Unified Communications
August 2025
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See our list of best Unified Communications vendors and best IP Telephony & Unified Communications vendors.

We monitor all Unified Communications reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.