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Get our free report covering Cambium Networks, Fortinet, and other competitors of Cisco Wireless WAN. Updated: January 2022.
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Read reviews of Cisco Wireless WAN alternatives and competitors

Hansel Baro
Senior Site Reliability Engineer / System Administrator at a hospitality company with 51-200 employees
Real User
Top 20
Provides reliable and stable connectivity, comes with a free controller to check device connections, and offers enterprise features at a cheap price
Pros and Cons
  • "I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job. It offers a free controller that you can use to see if the devices are connected or not and if they are up or down."
  • "There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support. They can maybe also provide more details on what's happening with the network."

What is our primary use case?

We use it mostly for our office network.

How has it helped my organization?

It helps the employees in doing more work. While moving from one place to another, especially for the meetings, it is really important to have a reliable and stable internet connection. Ubiquiti gives them a comfortable feeling while working in the office.

What is most valuable?

I like the fact that you can set it up like a wireless connection. Previously, we used to connect from one SSID to another. When we started using Ubiquiti, everyone was so happy because even if they moved from one place or another, say from the pantry to a meeting room, they didn't need to connect manually to another SSID. This is one of the features that I really like about it. It is doing a great job.

It offers a free controller that you can use to see if the devices are connected or not and if they are up or down.

What needs improvement?

There should be an easier way to contact the support. If we need to do something on it, it will be easier and faster if there is a support number to call. Currently, their support is mostly through email or chat. If there is a hotline that you can call directly, that would be good. It will really help a lot. They should also include more after-sales support.

They can maybe also provide more details on what's happening with the network.

For how long have I used the solution?

I have been using this solution since 2013. That's roughly eight years.

What do I think about the stability of the solution?

It is really stable. We've been using it for the past eight years, and so far, everyone is loving it. We have no complaints. Now, all our offices use Ubiquiti, which proves how stable it is.

What do I think about the scalability of the solution?

It is pretty scalable. It is easy to scale. Whenever we need more access points, it is easy to set it up. 

We have roughly 200 users with mixed roles. We have engineering, finance, HR, customer service, and CEO. In terms of increasing its usage, we just upgraded last year. We are in a good position right now. If our company expands, we might add or upgrade our network.

How are customer service and technical support?

Currently, their support is mostly through email or chat. It would be good and helpful if there is a hotline that you can call directly. They should have direct contact numbers just like other enterprise companies. For example, Cisco provides a dedicated person with whom you can speak. 

How was the initial setup?

It is pretty straightforward. Even non-technical people can set it up by following the videos on YouTube.

What's my experience with pricing, setup cost, and licensing?

I like the fact that it offers enterprise features at a cheap price. If you compare it with Cisco, it has most of the features that Cisco has been offering but at a lesser price. I am satisfied with its price.

Which other solutions did I evaluate?

We did evaluate other products. One of the reasons why we chose Ubiquiti was its pricing and licensing. For other enterprise brands, you need to pay on a yearly basis. The controller has a cost as well. With Ubiquiti, we got enterprise features for a cheaper price. It was more than enough.

What other advice do I have?

I would recommend this solution to others. You can never go wrong with Ubiquiti because it is already proven and tested, and there is no need to do POC on it.

I would rate Ubiquiti Wireless a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Ghayas Uddin
IT Specialist at a manufacturing company with 1,001-5,000 employees
Real User
Top 5
Lacking in performance, difficult and complicated in its use, but stable and scalable
Pros and Cons
  • "One could say that Cambium is a scalable solution."
  • "The Cambium user interface and configuration should be improved."

What is our primary use case?

The version I am using involves the model I am utilizing for testing. 

We use the solution for data sharing and file sending. We test any environment when it comes to sharing among people who are roaming. 

What needs improvement?

I did not like this solution from the get go and have no interest in it, as it is entirely not good for the end-user. 

There are no features that I have found to be most valuable. The solution offers no features that cannot be found in other products. 

In the three to four months since I started testing the product I have found its performance to be lacking and it to be very difficult and complicated. The interface is difficult. 

The Cambium user interface and configuration should be improved. The configuration is very complicated and not user friendly.

The solution should be BLE enabled. In a recent review I conducted of Cisco 9115 and Cisco 9100 it came to my attention that both of these products are BLE enabled.

For how long have I used the solution?

We have been testing Cambium for three to four months. 

What do I think about the stability of the solution?

One could say that the solution is stable. 

What do I think about the scalability of the solution?

One could say that Cambium is a scalable solution. 

It is not being extensively used, although we do have plans to increase the usage.  

How are customer service and technical support?

Technical support is not very good. It's very hard to initiate the technical support. One would have to make a huge effort in this areas since we are talking about a new product that nobody is familiar with. This will take time. If a person were to open a car manufacturing plant, he would expect the product to provide support of after sales service, Yet, if the technical support were not good the question would arise as to whether he would wish to buy the product again. 

How was the initial setup?

The initial setup was complex.

The user interface is very complicated and not well defined. Configuring is very difficult. In contrast, Cisco is very straightforward and user-friendly when it comes to installation and configuration. 

The duration of the deployment depends on the person's knowledge. 

What about the implementation team?

We made use of a consultant for the deployment. Our experience with him was what one would typically expect. 

What's my experience with pricing, setup cost, and licensing?

When it comes to licensing costs we have been using the Cambium devices on a trial basis. 

Which other solutions did I evaluate?

I am not comfortable with Cambium because it will take time for it to attain the viability in the user market that Cisco has, which is a market leader geared for large enterprises. This will only change once Cambium provides a big boost and makes the necessary changes needed to have a very good user product. But, Cisco is Cisco.

What other advice do I have?

We have ten users making use of the solution. While five departments will deploy a single Cambium device, the same users are using it.

My advice to others is that the configuration should be user-friendly and uncomplicated. 

I rate Cambium as a five out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Flag as inappropriate
IT PM at a university with 1,001-5,000 employees
Real User
Top 5
Powerful access points with good coverage and throughput, with responsive support
Pros and Cons
  • "The actual wireless access points themselves are very powerful."
  • "Of course, we'd always like it to be cheaper, but that's for every product."

What is our primary use case?

We are a University and use this solution for our staff and students.

What is most valuable?

The actual wireless access points themselves are very powerful. We get very good coverage from just one access point. 

The throughput is very good and the centralized management is excellent. 

Also, the ease of deployment is very good.

What needs improvement?

There's nothing that anyone else is doing that the Ruckus doesn't do. 

If you compare to the market, I don't see room for improvement, to be honest. There's nothing feature-wise that I see with Ruckus that I think can be improved at the moment.

Of course, we'd always like it to be cheaper, but that's for every product.

For how long have I used the solution?

I have been working with Ruckus Wireless WAN for six years.

What do I think about the stability of the solution?

It's a stable solution.

What do I think about the scalability of the solution?

It's scalable, just as we expected it to be.

We have 30,000 to 40,000 users.

How are customer service and technical support?

Technical support is excellent. They are very responsive, very flexible, and willing to listen to the customer. 

If we do have issues, we get escalated to senior support very quickly.

How was the initial setup?

It takes approximately three months to deploy.

We have a network team of approximately six people who not only support wireless, they support switches, firewalls, and load balancers. 

We have six people who support Ruckus as well as other areas. Three to four percent of the time, they are supporting issues with Ruckus.

What's my experience with pricing, setup cost, and licensing?

It's expensive but you get more coverage.

Which other solutions did I evaluate?

Approximately five years ago, we compared Ruckus with five other products in the market.

Even though the wireless access points are expensive, they tend to give you three times more coverage. We ended up with far fewer access points to support.

Some of the solutions we evaluated were Cisco, Aruba, HPE, and Juniper.

What other advice do I have?

I would definitely recommend this solution and tell others to use this product.

It's fantastic! I would rate Ruckus Wireless WAN a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mesut Ozcan
Senior Solutions Manager at a tech services company with 1,001-5,000 employees
Real User
Top 5
Easy to deploy, but the dashboards can be better and technical support should be improved
Pros and Cons
  • "The most valuable feature is the ease of setup and deployment."
  • "Technical support is important to me and I feel that it is something that can be improved."

What is our primary use case?

We are a tech consultancy firm and this is one of the solutions that we implement for our clients. When our clients are looking for a local wireless environment, this solution can fit their needs.

What is most valuable?

The most valuable feature is the ease of setup and deployment.

What needs improvement?

The dashboards can be made much more useful.

Technical support is important to me and I feel that it is something that can be improved.

I would like to see support for SD-WAN.

The inclusion of firewall features would be an improvement.

For how long have I used the solution?

We have been working with Aruba Wireless WAN for three years.

What do I think about the stability of the solution?

We have had no problems with stability.

What do I think about the scalability of the solution?

This is a scalable solution. We have customers of all sizes, ranging from small businesses to enterprise-level organizations.

How are customer service and technical support?

We have been in touch with technical support and they are good enough, although there is room for improvement.

Which solution did I use previously and why did I switch?

We have also worked with Cisco wireless solutions. The price of Aruba is better but Cisco's technical support is superior.

How was the initial setup?

The initial setup and deployment are easy. Installing a single device can be done in two or three hours. However, some projects will continue for up to 12 days because there are a large number of devices.

What about the implementation team?

We deploy this solution for our customers. Often, we also deploy switches and other network equipment at the same time.

What's my experience with pricing, setup cost, and licensing?

The price of this solution is better than some other vendors.

What other advice do I have?

This is a good product and my advice for anybody who is considering it is that they can solve a lot of issues with Aruba. I think that it is okay for most of our customers.

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Specialist ICT/ISP Services at a comms service provider with 1,001-5,000 employees
Real User
Top 5
Security and access points need improvement, but it is stable
Pros and Cons
  • "The most important is that the solution is stable."
  • "It's very old-fashioned, which is why we have made the decision to replace it."

What is our primary use case?

I am an administrator and use this solution to connect our LAN network to our office network from the central office and branch offices. We are able to select them from one network.

What is most valuable?

The most important is that the solution is stable.

What needs improvement?

It's very old-fashioned, which is why we have made the decision to replace it.

They should have some security features to protect our network.

The access points should have the newest algorithms in security, and the controller should be stable.

For how long have I used the solution?

I have been working here for a few months and have been using this solution since I started.

We have controller MDM 760, which is an older solution that we would like to replace for the newest version. We are changing our placement and management has decided to change our Wi-Fi solution.

What do I think about the stability of the solution?

The solution is very stable.

What do I think about the scalability of the solution?

We need 50 to 70 access points.

We have plans to continue using this solution, but we are also considering Aruba.

How are customer service and technical support?

It is very important to have good available support. If for example, a product is out of support, it could destroy the network.

We have not contacted technical support.

Which solution did I use previously and why did I switch?

We have some HPE ProCurve switches but I did not configure them. I see how it works and runs commands, and it is very similar to Cisco. I think that it's easy.

We chose HPE because it's the top ranking in Gartner. 

How was the initial setup?

We have two data centers and would like to install a Wi-Fi Controller in both.

Which other solutions did I evaluate?

We are currently evaluating other solutions.

What other advice do I have?

I don't have a lot of experience with this solution, so it would be very difficult to recommend it. 

I would rate HPE Wireless WAN a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Get our free report covering Cambium Networks, Fortinet, and other competitors of Cisco Wireless WAN. Updated: January 2022.
565,304 professionals have used our research since 2012.