IT Central Station is now PeerSpot: Here's why

BA Insight OverviewUNIXBusinessApplication

What is BA Insight?

Our Enterprise Search Essentials delivers capabilities that enhance SharePoint to behave more like internets. By leveraging it to improve your intranet, you can drive adoption (more usage, more users), increase user satisfaction, and improve productivity without the need for costly and time-consuming custom development.  Software can be implemented together, or individually, and each addresses a specific internet capability.

BA Insight was previously known as BA Insight Enterprise Search Essentials, BA Insight Enterprise Search.

BA Insight Customers

AARP, Amgen, Blank Rome, Chevron, Australian Government, EY, Hogan Lovells, Keurig Green Mountain, OFWAT, Pfizer, Stanford University, US Army, White & Case

BA Insight Video

Archived BA Insight Reviews (more than two years old)

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PeerSpot user
GDS Search Services Leader, Knowledge Services at a financial services firm with 10,001+ employees
Real User
Refiners help to easily narrow down results based on metadata applied to content. Previews allow users to take action from search results without opening the document.

What is most valuable?

Visual refiners and document preview.

How has it helped my organization?

Refiners help to easily narrow down results based on metadata applied to content. The preview feature helps users to take action from the search results page without opening the documents. Users can search for information within result preview and that saves a lot of time as compared to downloading documents and then going through them to find information. They can also add pages from result preview to a workspace for use in the future, or to create a presentation from multiple pages in workspace.

What needs improvement?

The preview feature made the results page take too long to load. It also took a long time to generate document previews. Randomly, it would show “cannot load preview”. I do not know the reason, but that happened a lot and we had to turn this feature off. Preview load time could be reduced. We saw that it takes forever to load a document preview, and at times, after waiting, it just gave a ‘cannot load preview error’.

What do I think about the stability of the solution?

Randomly the document preview would give a “cannot load preview” message.

What do I think about the scalability of the solution?

We have not had scalability issues.

How are customer service and support?

I cannot comment as a business user. IT had a direct line of contact with BAI support team.

Which solution did I use previously and why did I switch?

We did not use a different solution previously.

Which other solutions did I evaluate?

I cannot comment as I joined the firm after the purchase decision.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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