Service and Support
Customers often find Microsoft's customer service efficient, with users appreciating the easy setup and accessibility. Technical support is mostly satisfactory, with some encountering slow response times. Many manage without contacting support due to the system's reliability, leveraging online resources and forums. While some praise quick resolution and responsiveness, others note it could improve, especially for complex issues. Satisfaction levels vary, highlighting the significance of having a contract for superior service.
Deployment
Most users found Windows Server's initial setup straightforward and uncomplicated. Installations typically took from 10 minutes to several hours, depending on complexity and user expertise. Users highlighted ease of use, with minimal technical support needed. Deployments often required one person, though larger infrastructures involved more staff. Training and familiarity with permissions were emphasized for optimizing the configuration process, especially with role and feature management. Virtual environments typically accelerated the installation process. Maintenance teams varied in size.
Scalability
Windows Server is viewed as highly scalable, with many praising its ability to expand horizontally and handle large user bases. Users can scale by increasing hardware resources like RAM or CPU, adding more servers, or leveraging virtualization. However, some note challenges, particularly with complex setups. Windows Server can handle varying numbers of users efficiently, facilitating both small and large organizations. Scalability ratings are generally high, reflecting its strong performance in diverse environments.
Stability
Users generally find Windows Server stable, with improvements noted since 2012. There are minimal bugs, crashes, or freezes, contributing to a reputation for reliability. While some mention room for improvement, many praise Windows Server's performance, citing better stability in newer versions like 2019 over older releases. Frequent updates are essential, yet they can occasionally introduce issues. Stability ratings frequently rank between eight and ten out of ten, highlighting widespread satisfaction among users.