Service and Support
Red Hat Insights support receives positive feedback for its helpful, knowledgeable team and global coverage. Users appreciate quick responses, remote assistance, and improved SLAs. While support is reliable, some note occasional delays and the impact of time zone differences due to outsourcing. Many give high scores, with some suggesting improved resource availability online to reduce reliance on direct support. Requests often involve hardware issues, kernel panics, or server problems.
Deployment
Red Hat Insights's initial setup is described as straightforward, with processes taking 15-30 minutes depending on configuration needs. Users mention the ease of using menu-driven installation and customization options, such as virtual cloning or automated installation with Ansible. Some complexities arise with subscription descriptions or firewall issues, but automation aids the deployment. Configuration requirements can add complexity, but general installation and administration remain accessible for those familiar with Red Hat systems.
Scalability
Red Hat Insights demonstrates impressive scalability, with users reporting success in environments ranging from small setups to large deployments. It reliably handles thousands of systems, adapting to varying architectural needs and replication strategies. Many emphasize the use of Red Hat where it best fits their goals, illustrating flexibility in diverse contexts. Users find value in its ability to scale with organizational changes, supporting significant numbers of users in complex IT environments.
Stability
Red Hat Insights boasts impressive stability and reliability, receiving praise for its consistent performance across various environments such as bare metal, virtualized, hybrid cloud, and multi-cloud. Users appreciate its consistent reliability and find it to be incredibly robust, even under demanding conditions. Despite frequent updates altering the dashboard and features, users still trust it for stability. It aids in incident prediction and resolution by analyzing server configurations for known issues.