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Examples of the 83,000+ reviews on PeerSpot:

Khandokar Rabbi - PeerSpot reviewer
Head of IT Department (Sr. Manager) at a retailer with 10,001+ employees
Real User
Used for endpoint security, ransomware protection, virus protection, and server security
Pros and Cons
  • "The most effective features of Intercept X Endpoint for threat prevention are ransomware protection, miscellaneous behavior detection, and network threat protection."
  • "Intercept X Endpoint is a very heavy solution that consumes a lot of RAM and should be made lighter."

What is our primary use case?

We mainly use Intercept X Endpoint for endpoint security, ransomware, virus protection, and server security.

What is most valuable?

The most effective features of Intercept X Endpoint for threat prevention are ransomware protection, miscellaneous behavior detection, and network threat protection. We are also using Sophos' next-generation firewall. That device and endpoint security are syncing each other with our users.

The endpoint security and firewall know and understand each other, and they understand what kind of package is coming and what kind of package is going through. Hence, the solution's protection is fabulous.

What needs improvement?

Since Intercept X Endpoint is a process-consuming solution, the older machines or computers cannot handle it. Intercept X Endpoint is a very heavy solution that consumes a lot of RAM and should be made lighter.

For how long have I used the solution?

I have been using Intercept X Endpoint for three years.

What do I think about the stability of the solution?

There are no glitches because the client automatically receives all the updates. The protection process is slowed down in case of a network issue. It takes more RAM and a processor to check all the files. There are no issues if there is internet and connectivity with the network.

I rate the solution a six or seven out of ten for stability.

What do I think about the scalability of the solution?

More than 3,000 users are using the solution in our organization.

I rate the solution an eight out of ten for scalability.

How was the initial setup?

The initial setup of the solution is very easy.

What's my experience with pricing, setup cost, and licensing?

The solution’s pricing is high.

What other advice do I have?

Intercept X Endpoint is deployed on the cloud in our organization. Previously, we had two ransomware attacks when we were using Kaspersky as an endpoint security. We didn't face any ransomware attacks after using Intercept X Endpoint for endpoint security.

Intercept X Endpoint has simplified our malware detection. Since we have already implemented the policies in the cloud, all the malware is automatically detected. The solution also detects and removes new malware that can also come from the cloud AI engine.

Integrating Intercept X Endpoint with our current security infrastructure was very easy. In my opinion, Sophos is a better solution because we are using Sophos endpoint security and network security. These two things sync with each other and monitor the packets and network traffic. No other vendor has simultaneous devices to check everything. I would recommend the solution to other users.

Overall, I rate the solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Hesham Hady - PeerSpot reviewer
Freelancer at a non-tech company with self employed
Real User
Top 10
Comes with threat detection capability but improvement is needed in interface
Pros and Cons
  • "Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support."
  • "The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward."

What is most valuable?

Trend Micro Managed XDR has indeed enhanced our customers' threat detection capabilities. Many of our clients are utilizing it and have experienced positive outcomes. Overall, I would recommend it, especially considering the rising popularity of Trend Micro and its excellent product support.

It is most effective in government, banking, and education sectors. Many customers are transitioning to it from other providers. 

The tool's most valuable feature is its threat detection capability. The system's ability to detect and hunt threats differentiates it from other solutions. It is highly effective in capturing threats that other vendors may miss. This capability is crucial in developing cybersecurity strategies, where AI and machine learning play significant roles. 

Integrating Trend Micro Managed XDR into existing infrastructure is straightforward, with a rating of four out of five for ease of integration.

I have an optimistic opinion about it. They have been doing a very good job so far. So, I have positive feedback about what they are doing.

What needs improvement?

The product could benefit from some improvements in its interface and organization. Functionality-wise, it performs well, but there's room for enhancement in terms of user-friendliness. There are ample resources like documents and videos provided by most vendors to assist users, although reaching out for direct support might not always be straightforward.

How are customer service and support?

Previously, technical support for Trend Micro Managed XDR in the Middle East, mainly when provided from India, was deemed satisfactory but not exceptional. Challenges such as language barriers and time zone differences affected support quality. However, the quality has significantly improved since the shift to technical support based in a Middle Eastern country.

How would you rate customer service and support?

Positive

How was the initial setup?

Implementing Trend Micro Managed XDR for the first time has become easier over the years due to product and customer support improvements.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing falls within a reasonable range—it's not the most expensive option out there, nor the cheapest.

What other advice do I have?

I'm more inclined towards Cisco's switches and routers, as I've been using them for a while now. However, Trend Micro Managed XDR generally remains one of the top recommendations alongside Cisco in our assessments. I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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