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AHMEDKASSAB - PeerSpot reviewer
Manager, Technical Delivery at GE
Real User
Top 20
Allows us to determine the exact placement of assets based on the building maps and the room details
Pros and Cons
  • "One of the most valuable features in my experience is the precise tracking of hardware devices and their locations registered in the solution. The solution allows to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain upper hand on the customers and provide them with a great satisfaction because they can visually see the arrangement of their assets within the organisation or building."
  • "In my experience I believe that the key concern is the pricing strategy of the solution. Instead other solutions such as lanweber are much more cost effective. Previously, Device42 operated on perpetualysis without any fees. But recently they have altered the pricing model to include a subscription fee which I see as a very costly affair. Therefore I would like to suggest that they evaluate their pricing strategy and licence scheme, conduct a market research and ensure that they provide the right product in the market at the right price."

What is our primary use case?

Device42 is mainly used for managing a variety of assets in our organization. It includes servers, workstations, printers, switches, and various other devices. This solution plays a very important role in supporting and managing projects related to the development of scale assistance energy management and distribution management systems.

What is most valuable?

One of the most valuable features, in my experience, is the precise tracking of hardware devices and their locations registered in the solution. 

Device42 allows us to determine the exact placement of assets based on the building maps and the room details. This feature has allowed us to gain the upper hand on the customers and provide them with satisfaction because they can visually see the arrangement of their assets within the organization.

What needs improvement?

In my experience, I believe that the key concern is the pricing strategy of the solution. Instead, other solutions are much more cost-effective. 

Previously, Device42  has altered the pricing model to include a subscription fee which I see as very costly. They should change their pricing strategy and license scheme, conduct market research and ensure that they provide the right product in the market at the right price.

For how long have I used the solution?

I have been using Device42 since 2017. 

How are customer service and support?

The support team is not really a concern for us since our teams in France and Romania are very skilled in handling our issues regarding integration configuration and other processes. We do not seek external support and since Device42 is a new software, particularly in the Middle East, we have not seen any issues. 

Which solution did I use previously and why did I switch?

In technical aspects, Device42 stands out as the strongest, especially considering its robust capabilities on a VM and the option to be built as a standalone device.

How was the initial setup?

The solution is usually installed using a pre configured VMware image supplied by Device42 itself.

What was our ROI?

Regarding the ROI, I haven't seen any loss or misuse of the money we have invested. The solution generates reports which serve as an important tool for management and insurance processes. Based on this report, many customers with control centers secure insurance coverage for the organization, and this report also helps us to calculate the value of our assets within the organization. The valuable insights provided by Device42 have helped us to accurately predict the pricing and emphasize higher quality and value proposition.

What other advice do I have?

My advice would be to determine the number of assets you own since this count helps to accurately determine the required license and the cost that you will incur while purchasing the solution. After aquiring an appropriate number of licenses, the key is to implement it. I would rate this solution 8 out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: customer/partner
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Presales Manager at Mideast Data Systems
Real User
Top 20
A solution that offers helpful and responsive technical support
Pros and Cons
  • "The solution's technical support is helpful and responsive."
  • "The product currently fails to provide a complete view to customers."

What is our primary use case?

Our company's customers usually ask us about simplification of their virtual environments, and they don't want to go for an external storage option or have a three-tier data center architecture. Our company's customers want small boxes that can handle the complete workload, including the storage, owing to which they prefer the HCI infrastructure. Nutanix Prism is basically used to monitor and manage specific areas of Nutanix HCI.

What is most valuable?

Usually, my company attempts to provision or propose Nutanix Prism when our customer asks for simplicity in their infrastructure. Simplicity and unified management are options or advantages when it comes to Nutanix Prism. Nutanix Prism is a complete infrastructure solution as it offers reduced complexity and gives users the option to use its unified management capabilities. With the product's features, a user can extract different kinds of reports and what is going on in their environment and infrastructure while having the option to look into how it can be optimized and how troubleshooting can be carried out better. The aforementioned details are the reasons my company prefers Nutanix Prism.

What needs improvement?

The UI offered by the solution is okay. Some of our company's customers who use the product ask for some granular level reports which make up for an area where improvements are required. If users want to check the top five high-performance virtual machines in their environment, then the tool should provide them with granular-level reports. In relation to the product's reporting capabilities, some features need to be improved.

Currently, there are different products in Nutanix, especially in the area of databases. Nutanix is also working on the AI part presently. The tool should try to consolidate all applications in one single platform and give the customers a good view of all the applications that are being managed by OpenShift or any containerization platform while differentiating them from the applications that are monolithic. The product currently fails to provide a complete view to customers. From an improvement perspective, provision for a complete view might help the product's customers to improve their experience with the tool.

For how long have I used the solution?

I have been using Nutanix Prism for five to six months.

What do I think about the stability of the solution?

Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

The product's scalability features are good. Scalability-wise, I rate the solution a nine out of ten.

Our company deals with certain customers who use HCI solutions from Nutanix and not specifically Nutanix Prism alone. Some government and non-government entities prefer Nutanix products. My company also deals with customers from the healthcare and education sectors who use Nutanix products. Nutanix offers some VDI solutions. Some banks, like Commercial Bank of Dubai, use products offered under Nutanix.

How are customer service and support?

The solution's technical support is helpful and responsive. I rate the technical support an eight out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Being a system integrator, I have experience with HPE, VMware, and Nutanix. From an infrastructure perspective, my company deals with HPE. My company prefers to use HPE hardware on the software offered by Nutanix.

How was the initial setup?

I don't really engage myself in deployment, so I may not be able to discuss if I faced any difficulties during the deployment process, but from an engineer's perspective, its deployment phase is quite smooth.

The solution is deployed on an on-premises model. In one of the sister companies, the solution is deployed on the cloud. Some of our company's customers who use hyperscalers are considering moving to the cloud solutions offered by Nutanix.

Though I am not a part of the deployment team, the engineers who deploy the product say that it is an easy process. Depending on the infrastructure, which may consist of a small node or a cluster of nodes, the time frame to deploy the product can be a subjective matter, especially since it also depends on different kinds of parameters. Sometimes, the deployment takes time if something is related to the customers' end, where they may want some certain connectivity, but they don't have it. If discussing the product's installation part alone, the deliverables are present to meet the deployment requirements. In general, it takes less than a day to get the product up and running.

What's my experience with pricing, setup cost, and licensing?

It is an expensive software. One of the challenges I have seen is that the subscription-based licensing model comes across as a recurring cost, which makes it an area of concern for our company's customers. There are some SKUs for which, depending on the requirements of our customers, we propose ideas.

I rate the product's price a seven on a scale of one to ten, where one is expensive and ten is cheap.

What other advice do I have?

Our company does have plans to opt for the maintenance services for the solution, but presently, we are in the process of hiring a technical team that can take care of the post-sales area, along with the management and maintenance of the new clusters in Nutanix.

Our company has a team in Abu Dhabi and Dubai. There are four to five people in Abu Dhabi and around four to five people in Dubai. Overall, our company has a team of ten to fifteen engineers to take care of the product. As my organization is a huge company in the UAE, we have different entities working on different solutions. Along with MDS Dubai, another entity works on different solutions from Dell, so our company has engineers from Dell as well. Combined, our company has a good amount of resources when it comes to the technical team.

I rate the overall tool a seven and a half out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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