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Examples of the 83,000+ reviews on PeerSpot:

YvesDene - PeerSpot reviewer
Lead Consultant CSV at QbD
Consultant
Top 20
Easy Collaboration, customizable, but there is a bit of a learning curve
Pros and Cons
  • "This solution provides easy collaboration and allows non-building users to use the system without requiring a license."
  • "The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly."

What is most valuable?

This solution provides easy collaboration and allows non-building users to use the system without requiring a license. 

Only licensed users who can create sheets and collaborative spaces are charged for their usage.

What needs improvement?

The system can become more challenging to use in more complex scenarios, requiring additional add-ons that can be quite costly. 

However, since we don't use those add-ons, this is not an issue for us.

For how long have I used the solution?

I have been working with Smartsheet for three years.

Since it's a software as a service, we are always working on the latest version of the platform.

What do I think about the stability of the solution?

I would rate the stability of Smartsheet a nine out of ten.

What do I think about the scalability of the solution?

I would rate the scalability a seven out of ten.

Currently, we have around 15 to 20 users who have a valid license, but we plan to increase that number substantially. It's hard to determine the exact number of non-licensed users, but I would estimate it to be at least a few dozen, around 30 to 40 users.

How are customer service and support?

We did not have many occasions where we had to contact technical support.

How was the initial setup?

I was indeed involved in the initial setup, and let's say that for standard use, it's a very interesting tool. It's not that difficult.

But for more complex use cases, there is a higher learning curve.

What about the implementation team?

The application is hosted on the cloud, but I wouldn't describe it as completely public since users have their own private space. Access to the system requires a user account that is created by an administrator within our company.

The deployment process took one or two months to complete.

What's my experience with pricing, setup cost, and licensing?

I believe a licensed user costs between 300 to 400 euros.

This solution does not have any additional costs beyond the standard licensing fees.

What other advice do I have?

It's important to do thorough research and analysis to determine if the application fits your needs, as with any software. While we are satisfied with its use cases in some areas, we might have needed to do more research to determine if it would also meet our needs in other areas.

I would rate Smartsheet a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Eulises Flores - PeerSpot reviewer
Investment Strategy Manager Latam at Millicom
Real User
Top 10
Centralized processing, plenty of business use cases, but not user-friendly
Pros and Cons
  • "The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."
  • "The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution."

What is our primary use case?

Our main use case for Planisware is for CapEx control for a portfolio.

How has it helped my organization?

Our organization has greatly benefited from utilizing Planisware in regard to investment management. Planisware serves as a platform for all nine countries that we manage to submit their investment requests, which are then centralized and processed through an approval process all within the Planisware system. This centralized approach to investment management through the use of Planisware has greatly improved the functionality of our organization.

What is most valuable?

The most valuable feature of Planisware is the business use cases.

What needs improvement?

The area that could benefit from improvement in this Planisware is the project management tool. I have previously used Project Server, which is a Microsoft solution, and I found it to be more user-friendly as it included a client solution. In contrast, with this solution, the only option available is the online version, making it difficult to create activities, milestones, and other necessary components. This is in comparison to Planisware, which offers a more comprehensive solution.

Additionally, the reports could be better. It is difficult to extract and build dashboards.

For how long have I used the solution?

I have been using Planisware for approximately four years.

What do I think about the stability of the solution?

I rate the stability of Planisware an eight out of ten.

What do I think about the scalability of the solution?

We have more than 100 people using the solution in my organization. We do not plan to increase our usage over the next year.

I rate the scalability of Planisware a six out of ten.

How are customer service and support?

I rate the support of Planisware a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I used Microsoft Project prior to Planisware.

How was the initial setup?

The deployment took approximately seven months.

I rate the setup of Planisware a seven out of ten.

What about the implementation team?

We used support from Planisware for the implementation. They used six people for the job.

What was our ROI?

I do not think the solution is worth the money, we did not receive an ROI.

I rate the ROI of Planisware a seven out of ten.

What's my experience with pricing, setup cost, and licensing?

The solution is expensive and support is an extra cost. There are three license types to choose from, and we only pay for support and cloud services depending on our needs.

I rate the price of Planisware a four out of ten.

What other advice do I have?

We have a maintenance contract with Planisware for them to complete the maintenance for us.

I rate Planisware a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.