Service and Support
ManageEngine ADAudit Plus customer support receives positive feedback for being responsive, effective, and helpful. Users commend their ability to handle technical challenges, particularly with REST API issues, often providing solutions swiftly. While some users note occasional delays, many rate the support highly, often giving scores between eight to ten. The support team is praised for efficiency, providing remote assistance, and addressing complex queries. Customer service is valued for being approachable and effective for both experienced and new users.
Deployment
ManageEngine ADAudit Plus's initial setup varies greatly. Some describe it as straightforward, being completed in about 30 minutes to a few hours. They find it adaptable and manageable by a single admin. Others encounter complexity, especially with permissions, database configurations, or high-availability needs. Some report difficulty with mapping systems due to DNS limitations, requiring manual integration. Several organizations complete the installation easily, with deployment taking three hours or less if conditions are optimal.
Scalability
ManageEngine ADAudit Plus exhibits strong scalability. Multiple reviewers mention its capability to handle varying user needs, domain controllers, and file servers. Some rate its scalability highly, while others highlight considerations regarding its expansion in diverse IT environments. Organizations are using it effectively across different sizes and numbers, demonstrating its adaptability for different enterprise requirements. Feedback indicates minimal issues, with some expressing its seamless migration features and support for high availability configurations.
Stability
ManageEngine ADAudit Plus is frequently updated to address any bugs, ensuring stability. Users report minimal issues once prerequisites are configured. The application is highly stable, consistently operational, and absence of error messages is common. Many rate its stability highly, mentioning satisfaction and preference over competitors. Clients in different regions, including Bangladesh, express contentment, citing no downtime and reliable functionality. The ongoing improvement efforts by ManageEngine are appreciated by users.