Outstanding customer service and technical support, straightforward initial setup
For how long have you used this product?
- 4 Years
Which features of this product are most valuable to you?
- Fast deployment, ease of use and Total cost of ownership
Can you give an example of how this product has improved the way your organization functions?
- Visualization of information associated to the Manufacturing Process… Manufacturing Intelligence
What areas of this product have room for improvement?
- Native connections to Manufacturing equipment
Did you encounter any issues with deployment, stability or scalability?
- No
Did you previously use a different solution and if so, why did you switch?
- No
Before choosing this product, did you evaluate other options? If so, which ones?
- SSRS, QlikView, Oracle and Microsoft applications
How would you rate the level of customer service and technical support?
- OUTSTANDING!!!!
Was the initial setup straightforward or complex? In what ways?
- Straightforward, simple executable
Did you implement through a vendor team or an in-house one? If through a vendor team, how would you rate their level of expertise?
- In-house implementation
What is your ROI on this product?
- 1st year ROI for 1 location was $ 940K
What was your original setup cost for this product and what is your day-to-day cost of using this product?
- Total project to include software, training, hardware was $ 100K, day to day cost is $ 0.00 …. Annual support agreement and licensing is the only cost
What advice would you give to others looking into implementing this product?
- Make the decision and DO it!
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
The fact that the licensing is server based and cost effective makes it perfect for SMBs and SMEs. Completely agree.