Service and Support
Customer service and support for Informatica Intelligent Cloud Services receive mixed feedback. Many customers rate the support highly, noting quick responses and satisfaction with solutions provided. Technical support is often deemed excellent, with high ratings from several users. However, some customers experience delays and feel feedback lacks depth and expertise. Prioritization of high-impact incidents meets expectations, but there is a desire for more insightful assistance on complex issues. Overall ratings range between eight and ten.
Deployment
Initial setup of Informatica Intelligent Cloud Services is straightforward, often taking a few hours. Deployment time varies but generally doesn't exceed a few weeks initially, reducing to hours for subsequent setups. Informatica manages much of the process, especially since it's cloud-based. Users highlight simplicity compared to on-premise tools, praising ease of use even for those with limited technical expertise. Involvement often includes a team with experienced personnel.
Scalability
Informatica Intelligent Cloud Services is regarded as highly scalable by users. Organizations find it easy to scale, with user counts ranging significantly. The flexibility of the licensing model is appreciated, supporting diverse needs efficiently. Informatica is praised for seamless scaling, causing no technical issues. However, some mention that adding users can be costly. Ratings for scalability are high, reflecting user satisfaction across various environments and team sizes.
Stability
Informatica Intelligent Cloud Services is perceived as stable, consistently available without major difficulties. Users rate its stability high, typically seven or eight out of ten. While generally free of significant downtime, it can present minor challenges, such as bugs and glitches, particularly for those new to the tool. Despite these, most users experience a dependable service for their projects, commenting on its consistency and reliability in their operations.
