Service and Support
Customer support for Infoblox NIOS receives high praise for professionalism and deep expertise. Engineers assist with DNS, DHCP, and grid architecture issues, providing detailed configuration and troubleshooting help. Escalation processes are well-structured. Feedback is prompt, often within two hours, with meetings arranged to expedite problem resolution. Documentation and community knowledge are valuable for learning. Users rate support quality highly, although some suggest room for improvement, with ratings ranging from four to eight out of ten.
Deployment
Deploying Infoblox NIOS can be time-consuming, often extending over several days, especially in existing environments due to change control challenges. Smooth upgrades are facilitated by MOP guides from support. Entities find setup costs and licensing somewhat high. They manage upgrades by approving changes, reviewing release notes, and testing on a test machine before applying changes to the external and internal grids through change and risk management processes.
Scalability
Infoblox NIOS scales effectively, enabling organizations to expand their infrastructure. The grid architecture facilitates seamless growth by adding appliances and distributing data, load, and redundancy. It efficiently manages global and multi-site synchronization of DNS, DHCP, and IPAM across centers, handling high query volumes and extensive lease without issues. Users appreciate its stability and flexibility, enabling adjustments for growth with minimal downtime. Its scalability supports extensive subnets and networks without complications.
Stability
Infoblox NIOS is consistently described as stable and reliable, particularly in production networks. Many note its design for critical infrastructure, high availability, minimal downtime, and predictable behavior, evidenced by stable performance and lack of issues during tasks. Experiences highlight no unexpected downtime, latency issues, or bottlenecks, affirming its strong stability. After evaluating options, users confirmed that stability is a key feature. Infoblox NIOS meets the satisfactory expectations of those utilizing its features.