Service and Support
Customer service for Imperva SecureSphere Database Security is generally good, but experiences vary. Some users find it excellent and responsive, while others report moderate experiences or issues with intermediaries. Technical support is rated highly by some for its knowledge, quick response, and 24/7 availability, but others face delays in complex cases or concerns about support quality. Overall, opinions are mixed, with some users expressing satisfaction, while others highlight areas needing improvement.
Deployment
Initial setup experiences with Imperva SecureSphere Database Security vary. Some users find it straightforward and easy, often deploying within days or weeks, especially with prior knowledge. Others describe it as complex due to customization needs and integration with various systems. Large organizations face challenges when dealing with diverse environments. Deployment timeframes range from days to weeks, influenced by requirements and technical expertise. Users highlight the importance of understanding databases and having skilled personnel involved.
Scalability
Imperva SecureSphere Database Security offers impressive scalability. Many users note its capability to expand with organizational growth, manage extensive user bases, and handle large infrastructures. Challenges include capacity management and configuration issues, particularly with large deployments or under specific licensing models. While highly scalable, moving from physical to virtual environments presents limitations. Users appreciate its ability to adjust resources and features, with some expressing the need for improved central management functionality.
Stability
Many report Imperva SecureSphere Database Security as stable, with no major concerns. Some have seen minor issues due to configurations or resource limitations, which were quickly resolved. Version updates improved stability, yet performance depends on infrastructure. While physical appliances are typically stable, virtual environments may face challenges. Some experience rare downtime or glitches, especially with new database integrations or updates. Most find it reliable and resilient, rating it positively in different categories.