IBM Order Management Reviews

It has a very good user interface. It makes my life easy, because I am from the quality testing team, so it's easy for me to track any order. Since I am from Target, I need to track orders; tracking is very easy through the IBM Order Management System. It is extremely intuitive.

I feel when the organization is big enough, you have lots of data and lots of the customers' information to be put in one particular place. For that, you need a customer relationship tool. Out of the customer relationship tools that I have used, I feel OMS has more capabilities. It has a very good user interface and makes my life easy.

Maybe the performance needs to improve. Sometimes when the load gets too much, it's a little slow. The performance issues are there.

I have experienced stability issues and also have experienced some downtime. There will be so many hard patches from IBM, so we'll have to wait for the hard patch to come and then all that is skipped.

I have had no issues in scaling it.

When I have to open a ticket with the technical support, it is resolved very quickly and I am quite happy with the resolution as well.

I have used other tools like Siebel Systems before. I find the IBM tool to be much better.

OMS has always made my life easy, waiting for me to track the data and to set it up. When I carry out testing, I have to do lots of dummy data setup, as the data has to track my particular order from where it's gone to which process it has reached and all that; it's very easy. The user interface is too good.

There's a course in freelancing where you can get to know about OMS; you can just Google it. You can figure it out yourself.