CA Service Operations Insight [EOL] Reviews

The most valuable features are the integration and probably the presentation layer.

It gives a high-level service view, and we use it for event monitoring.

It's going to help us do our job better, more efficiently, and more quickly. The tools shorten our time to diagnosis and resolve problems, and to analyze things. It's probably going to reduce overall efforts, overall man-time, or manpower requirements. It will also let us scale and grow better.

It's certainly going to speed up time to resolution. It will hopefully make it so I could introduce more junior people on my staff in a training role, rather than all senior people, as we are stuck with now. It's a lot of opportunity to fix structural things that we're seeing that were missing in the code environment.

CA SOI allows a lot of flexibility in managing alerts received from downstream systems. Features like alarm enrichment and escalation policies are very helpful in creation of dashboards, reflecting only business critical alarms with all relevant information including root-cause analysis and probable cause.

We deployed CA SOI for a customer and they are using it as a top-level monitoring tool for business stakeholders to check how their network infrastructure is performing and to view the status of critical enterprise-level services. This enables the decision-making body in the business to be aware in real-time about the performance and outages in the services provided, and thus deal with issues proactively before their business is impacted.

The unique feature of integrating CA SOI with CA BSI gives NOC users a powerful tool to monitor their committed-service SLAs in real-time. If the SLA is impacted even slightly, the alerts in SOI are useful in giving the NOC users a heads-up and thus the relevant actions can be taken to ensure service continuity without breach of SLA.

The most valuable feature is that is allows us to move all of our Configuration Items into services. It also provides us with the capability to send an alarm to everyone for whom those services are relevant.

We can bring in all the CIs that we have and associate them with services. We're able to create policies for doing that and cue the policies when we want. We filter those specific events that we're interested in and have them alerted through either a ticket or from a direct D-list email to our clients.

In my position, the ability to pull information from various management tools is a must, and SOI allows me to do that with ease.

On the organization front, we get to identify problem areas more quickly, which is of course vital. We're able to identify issues as quickly as possible.

It provides information on service availability so that you can find root-cause analysis on any given service.

It gives the overall health of an application, which is important to us because whether one server might have an issue doesn’t mean an application has an issue. But you can see what state the application is running under.