Process automation is loosely taken to mean the use of applications or software to automate any business process.
Without over-complicating the definition, we can say that process automation is the use of technology to perform a business process.
Many process automation tools use Artificial Intelligence (AI), Machine Learning (ML), or Natural Language Processing (NLP) to automate a process. This is called “robotic process automation”. This type of process automation is in its infancy and has a long way to go. It is also costlier than traditional process automation.
The cost of training a robot to a specific process is far higher than the cost of training a human to the same process.
Cognitive process automation tools are very different from those tools which use AI, ML, or NLP.
Cognitive process automation tools rely on a combination of advanced search algorithms and semantic models to capture and understand the process.
Automation using cognitive process automation is far more accurate than robotic process automation. It also has lower up-front costs and higher ROI than robotic process automation.
