Senior executive with successful track record of technology management, profit center management, people management and customer expectation management.
Achieved business growth objectives within start-up and challenging environments consistently. Highly successful in building relationships with senior IT leaders across corporates.
Customer-focused and performance-driven.
Extensive experience with entire spectrum of IT Services in Indian and international markets.
Conceived and built a successful service delivery organization with service offerings in data center services, remote infrastructure management, hosting and desktop services
Managed business units with portfolios of cloud services, hosting and data center, BPO, software, remote infrastructure management and information security with focus on global delivery for global customers located in USA, Europe and Asia-Pacific.
Managed multiple teams handling all aspects of service support and delivery functions covering solution design, bid management, service level management, customer support, problem management, change management, finance management and capacity management.
Expertise in negotiating and managing contracts, service levels agreements, performance matrices and other crucial KPIs for outsourcing business
Successful Track Record of implementing and managing a framework for managing service operations for geographically dispersed customers across India with service hubs at multiple locations across India.
Technical knowledge in Unix & Linux, with several years of hands on experience on open source technologies.
Working knowledge and understanding of enterprise systems, servers, storage, Virtualization and Cloud services
Expertise in designing, implementing and managing delivery platforms for messaging, web and application services on cloud.
Managed infrastructure services for large deals for global clients from delivery centers in India (Offshore delivery)
College of Engineering, Trivandrum
