What are the most important considerations when selecting backup and recovery software for your business, particularly for cloud-based solutions?
What tips can you share for making the process of selecting backup and recovery software easier?
Cloud based backup and storage is the way to proceed in most cases, thus avoiding hardware that needs to be located securely and needs regular updating and refreshing.The longer term cost of ownership will be less by using cloud backup.
Generally the following should be considered
1. How quickly would we need to recover our backup.
2. How often do we want to perform backups e.g. some companies will need their data backed up almost continuously and others will be happy with a daily backup.
3. Is it better to use a single vendor for everything i.e. backup, archive and storage or select multiple solutions.
4. How often should we be checking to ensure my backups are working - many companies don't check and get a bad surprise when they find none of their backups actually worked.
5. Can we have unlimited uploads and downloads and how granular do we need that to be and how much will that cost - some vendors have expensive limits on uploads and downloads and some offer unlimited access.
6. Have we de-duplicated our data and will the backup solution do that for us. Otherwise are we paying to backup multiples of the same data. How do we deduplicate if our backup vendor doesn't do it for us
7. Has our backup solution got sufficient security controls i.e. is the data encrypted, locked and has it been scanned for ransomware? Does the backup solution do that for us or do we have to purchase more tools.
8. A common misnomer is that enterprises believe their data is secure because they are using 'The Cloud' i.e. M365, AWS, Azure, GCP - Note: Cloud providers are responsible for their infrastructure, you are responsible for your data - A separate backup provider and strategy is essential.
9. Do we have the right people internally to manage our backup strategy, how much time will it take them and what happens if they are not available. It is worth finding a vendor which will automate as much of your backup as possible. This will also save you money over time too.
There are a small number of excellent vendors with competitive commercials that can do all of the above providing their customers with peace of mind. If they have a disaster they can be rapidly back to a secure working system. Choose a provider that meets your critical needs and budget.
Systems Engineer specializing in Data Protection at a government with 201-500 employees
11 March 21
SimonClark did an awesome job of outlining considerations that should be considered.
1. Reporting - useful daily reports are critical to me. I look for a traffic light kind of report that covers all jobs and assets across multiple days. I want to be able to quickly digest the most recent backups - and see if there is a pattern of a problem, so I can take action quickly if needed.
2. Conciseness of use. I want to be able to intuitively be able to use the solution. Backup or restore, what, when, etc. If I need a 400+ manual to use the product, then something is wrong with the product. It should just make sense and flow easily.
3. Vendor engagement across multiple levels. With the sales process, I want/expect to get answers quickly = particularly regarding the capabilities and what I am looking for. With support, I expect a fast initial response, and continued good communication. And, finally, I expect the development team of the vendor to care and ask for what features, capabilities, and improvements are important to me.