2021-10-18T16:09:54Z

What needs improvement with HubSpot CRM?

Julia Miller - PeerSpot reviewer
  • 0
  • 41
PeerSpot user
20

20 Answers

VikasAgarwal - PeerSpot reviewer
Real User
Top 5Leaderboard
2024-01-12T09:20:56Z
Jan 12, 2024

There is room for improvement in pricing. The pricing strategy that they have is way too clever. In future releases, I would like to see the API rate limits increased. I would like to see it off-limits.

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SV
Real User
Top 10
2023-09-22T06:52:53Z
Sep 22, 2023

There were instances when we experienced occasional downtime with it. In such situations, we reported the issues we encountered and both, the developer and support teams, actively addressed these reports and worked on resolving them. Certain stability issues could be automatically addressed through automation measures that would ensure absolute stability.

Christophe Derdeyn - PeerSpot reviewer
MSP
Top 5Leaderboard
2023-09-19T09:04:56Z
Sep 19, 2023

We had a problem with the tool’s stability once.

WW
Real User
Top 5Leaderboard
2023-08-18T07:45:25Z
Aug 18, 2023

The product's free version could have more integration and automation options. We must be able to connect it to other social media platforms.

ST
Real User
Top 20
2023-06-13T08:26:00Z
Jun 13, 2023

The product is not very scalable. Improvement depends on which products we are comparing it with. When compared with enterprise-level CRMs, there can be some improvements.

AH
Vendor
Top 20
2023-05-10T11:59:00Z
May 10, 2023

I cannot upload a long recorded Zoom conversation to HubSpot. I have had some difficulties with HubSpot CRM concerning duplicating contact and pipeline sales. HubSpot CRM's user interface should be made easier.

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RC
Real User
Top 5
2023-03-09T22:03:15Z
Mar 9, 2023

We need a lot more information. Right now, we'd like to ask more questions, and it is not available. We wanted to discover a list of clients that spend an average amount with us, and we just don't have that answer at this time. There just aren't enough answers being provided for the questions we have, and that's a real downside. The initial setup was difficult, and we are still doing configurations.

RahulVal - PeerSpot reviewer
Vendor
Top 10
2023-02-09T11:41:00Z
Feb 9, 2023

The one area they need to fix is adding the lead source. Despite adding a lead source, I still get reminder emails and find the space empty, only to add it once again. This is becoming irritating. This issue couldn't be resolved despite our IT team trying to fix it. They need better UX or templates to change the mood or the look and feel. Adding details all day every week can be boring. Themes can help fix the mood. Apart from the above improvements, I don't find any other areas to improve in the next release.

Arifin-Ritonga - PeerSpot reviewer
Real User
Top 5
2023-01-16T12:19:51Z
Jan 16, 2023

The initial setup could be faster as it currently takes a lot of time.

AmilaDantanarayana - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-12-09T15:06:07Z
Dec 9, 2022

This solution could be improved if it offered more opportunity to customize how it is used, including adding different rules.

Farrukh Hanif - PeerSpot reviewer
Real User
Top 5
2022-11-09T12:19:00Z
Nov 9, 2022

This solution could be easier to use. You really have to be hands on in the beginning as its an in depth solution. It takes some time to learn how it works before you can start using it.

Kauthar Yakub - PeerSpot reviewer
Real User
Top 5
2022-10-03T14:27:06Z
Oct 3, 2022

Right now, HubSpot CRM fills my needs. The solution is good for marketing, and you can schedule when you want your ads and your emails to be sent out to your clients. You can track your client pipeline, you can see who viewed your messages and who hasn't, etc. I feel that HubSpot CRM is adequate for my need, but if the solution has the functionality of not needing to input your password every single time you log into the platform, then that would make it better. If that could be incorporated into the new version of HubSpot CRM, then the solution would go a long way.

William Fernandes - PeerSpot reviewer
Real User
Top 5
2022-09-21T15:25:56Z
Sep 21, 2022

HubSpot CRM could improve by reducing the price.

CS
Real User
Top 20
2022-05-20T13:19:00Z
May 20, 2022

It will make it easier for us to automate if HubSpot would put in a little bit of work on the properties. We have some small challenges when some aspects need to be manually created.

AM
Real User
Top 20
2022-05-09T20:23:44Z
May 9, 2022

The mobile application for HubSpot CRM could improve. There are a lot of weaknesses and limitations. Salesforce.com's mobile application is much better.

Naresh Reddy - PeerSpot reviewer
Real User
Top 5Leaderboard
2022-04-07T16:08:56Z
Apr 7, 2022

There is no option to remove duplicate constant contacts. They are not restricting duplicates. When we want to remove them, we need to remove them manually one by one by maxing one and adding another duplicate. There is no option to remove bulk duplicate records in HubSpot. To do this, I have taken on Dedupely. This is a HubSpot marketplace application where I pay this amount to remove bulk records. By using that third-party marketplace API, I remove unwanted or Constant Contacts from my HubSpot, however, I shouldn't need an app to do it.

IB
Real User
Top 5
2022-04-06T10:59:57Z
Apr 6, 2022

In HubSpot CRM there are many subscription models. Some things are limited compared to the subscription models. For example, I cannot track all the tasks that I have in CRM at once. I need to click on the specific deal to see what the task is. This could improve in the future.

AB
Reseller
2022-03-10T14:43:07Z
Mar 10, 2022

An area to be improved in HubSpot CRM is its customization capabilities. They started to roll out custom objects recently, but it's only available for the enterprise license or the highest license, and you're not able to customize the guest script. When you compare this solution to Salesforce, e.g. I always compare everything to Salesforce, HubSpot CRM is becoming more customizable, but it's not at the level of Salesforce yet. Customization is the biggest downgrade of the tool, because the rest of the functionalities are there, e.g. the UI is there. Hubspot is a SaaS company, so updates are instantaneous, and everything else works pretty, pretty great.

Sergiy Ustenko - PeerSpot reviewer
Real User
2022-01-28T12:47:31Z
Jan 28, 2022

HubSpot CRM integrations could be improved. I'd also like to see better pricing for the paid version of this software.

RG
Real User
2021-10-18T16:09:54Z
Oct 18, 2021

The solution's email capabilities could be improved. While these do exist, there are other platforms which offer much more robust capabilities when it comes to emailing.

HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.  With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with...
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