2018-08-02T06:44:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with HelpSystems Intermapper?

Please share with the community what you think needs improvement with HelpSystems Intermapper.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
Andrian Lubimov - PeerSpot reviewer
SVP of Networking and Operations at Skywire Networks
Real User
2020-10-15T11:35:09Z
Oct 15, 2020

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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it_user1257966 - PeerSpot reviewer
Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees
Real User
2020-03-25T07:03:00Z
Mar 25, 2020

There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller solutions designed for a specific purpose. I think this tool is fit for purpose and we're able to achieve what we want so we don't have any specific requirements from this tool.

KK
Chief Infrastructure Architect at a non-tech company with 201-500 employees
Real User
2018-08-02T06:44:00Z
Aug 2, 2018

I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic. I'm looking to enhance the product with other products that it will work with it but give me extra features, such as the ability to balance ports. I love the information I get off Intermapper, but I need to do more. Once I get the information, I need to function with it. If I could take it to the next level in a single pane of glass would be great, but right now, I bounce between six different products to get the job done. That's why I would love to see a single pane of glass; if I could find something that could reference the Intermapper databases that are already built. I don't want to replace Intermapper, I want to enhance it with other products.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 15, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
See 2 answers
it_user1257966 - PeerSpot reviewer
Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees
Mar 25, 2020
The solution is a network representation of the entire L2 level network diagrams, and it also gives notification triggers as to how we want to monitor the network diagramming, which is one of the uses we have for it. The second use is for all our application and network performance monitoring. We want to have the network level connectivity diagram, the architecture, know how the networks are connected, how the ports are interconnected and want to have a visual representation of our network. That is our core objective. I work as the Head of IT, Engineering and Infrastructure in our company and we are a customer of HelpSystems.
Andrian Lubimov - PeerSpot reviewer
SVP of Networking and Operations at Skywire Networks
Oct 15, 2020
We are a service provider. We operate a Juniper-based IT NTLS core, and we build access utilizing different technologies for getting connectivity to the customer.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 15, 2020
Please share with the community what you think needs improvement with HelpSystems Intermapper. What are its weaknesses? What would you like to see changed in a future version?
See 2 answers
it_user1257966 - PeerSpot reviewer
Head IT Engineering and Infrastructure at a tech services company with 5,001-10,000 employees
Mar 25, 2020
There are a lot of expectations if you compare this product with other solutions like SolarWinds, for example. That is a very advanced tools, and it's not fair to set that expectation on the smaller solutions designed for a specific purpose. I think this tool is fit for purpose and we're able to achieve what we want so we don't have any specific requirements from this tool.
Andrian Lubimov - PeerSpot reviewer
SVP of Networking and Operations at Skywire Networks
Oct 15, 2020
They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.
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