it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Deep Instinct?

Please share with the community what you think needs improvement with Deep Instinct.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
13 Answers
Systems Architect at a government with 5,001-10,000 employees
Real User
Top 20
Jul 15, 2022

I would like a little more training for the admins.

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Principal Security Analyst at a government with 5,001-10,000 employees
Real User
Jun 1, 2022

The interface on the endpoint could be a little more descriptive and more valuable. It doesn't always tell you the data you need to see. Improvement there would be very helpful.

Gian Michele Roletto - PeerSpot reviewer
SOC Manager at Nais Srl
Real User
Top 5Leaderboard
Jan 5, 2022

The documentation could be improved. They have a manual, but it is not excessive.

Paul Durand - PeerSpot reviewer
Director at Ancona
Top 10
Jan 29, 2021

Its support for Linux and Unix operating systems can be improved. Currently, they cover macOS and Windows, but they don't cover Linux and some of the Unix products. Pricing is also an issue. Its pricing is not as aggressive as it could be, and its price makes it difficult to sell. Customers feel that they can get an antivirus for a lower price, even though it is not a similar product. It is technically different. Their SLAs can be better. They have to give you 24/7 support, but their SLAs are not very good. They should be better documented, and the offerings should also be a little bit better. What happens is that the SLAs end up in the hands of the intermediary, seller, or the local partner of Deep Instinct in a country. The customers want very fast SLAs in a very short time, but Deep Instinct doesn't give them at the same speed. Having said that, SLAs are important when you have a lot of issues, but this product doesn't have too many issues, so it is not a big concern. However, for a customer who doesn't know the product, it could be a concern.

Administrator at BAPS Swaminarayan Sanstha
Real User
Top 20
Jan 26, 2021

The Deep Instinct client stops working when you have two servers and you add high availability or Windows Failover Cluster mode. It doesn't work in a clustered mode. I haven't yet had time to go back and talk with their support and get it fixed. It would be good if they can make the installation independent of an actual user. Currently, its installation is dependent on the actual user being logged in. For example, a computer has to be logged in for the installation to happen. If it is not logged in, then on the cloud platform, it is going to show that the client is offline. On the management side of the cloud platform, we would like to have the administrators segregated by logical entities. We have told them that on their cloud management platform, we would like to be able to segregate clients into different logical entities or organizations so that the administrators are able to manage only those entities that are within their designated organization.

Threat Intelligence and Forensics Investigation Specialist at True Digital Group
Real User
Top 10
Sep 17, 2020

Some of the features are very resource intensive, such as the ransomware detection. It consumed so much of the resource on the endpoints that we have disabled those functions. If they could improve the detection logic so that those elements would consume less resource, that'd be effective. They could also improve the reporting feature so it coul be more like you find in Maltego or IBM's i2. They could introduce a graph feature to coordinate between search and those things, perhaps a dashboard of some kind.

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Owner at a computer software company with 1-10 employees
Sep 3, 2020

My primary concern is that there are elements of the MSSP model that need updating. Specifically, there are some technical controls that need to be updated and it means that rolling it out is a little bit more complicated than it has to be. If the client is working remotely and doesn't have a VPN then the deployment is difficult to do. In the future, I would like to see additional reporting made available. Adding a firewall would negate the need for some products by other vendors. More generally, adding traditional endpoint security features over time would mean that we would not have to support multiple platforms.

Ronald Rosenbaum - PeerSpot reviewer
Managing Director at The IT Agency Pty Ltd
Real User
Mar 5, 2020

Reporting on incidents needs improvement. It doesn't give very much information compared to Sophos. Sophos will give you a graphic that you can zoom in on the subject and find out everything that the exploit tried to do. It gives you a visual sense of what is going on. When it does find something I am not 100% sure that they are exploits or if they are false positives. At times, it can be difficult to tell what the problem is. The deployment was a bit difficult. It was more difficult than Sophos, for example, with having to create an installer. I had to read through a lot of documentation to figure it out. It's clunky and cumbersome. In Sophos, I can click what I want and it downloads an installer for each tenant. It just takes seconds. Whereas with Deep Instinct, I have to create a whole script and a lot more steps to deploy it. You have to be more technical to deploy it. You can't just send a file to an end-user and have them install it. You have to have technical expertise. The dashboards are quite primitive compared to Sophos, which is both good and bad. It's good because it's fast. Easier Deployment would be better. More integration with RMMs, such as LabTech or Automate. Also, there should be more optics. When it does something, more information on what's happening would help us to make better decisions.

Robert Boles - PeerSpot reviewer
Cybersecurity Expert at a tech services company with 11-50 employees
Dec 24, 2018

The Achilles heel in our industry is reporting. I would love to see exceptional, outstanding level of reporting. I know that's like asking for a unicorn to leap out of the sky with any of these products. But reporting is always the thing that it is challenging. Fortunately, because as operators we get information through the dashboard, it hasn't been an issue yet. But for us, to really differentiate and really squeeze the full value out of this with our clients, the reporting is critical. Why is that? When everything works, clients began to wonder: "Everything's fine. Why do we need you?" That's where the reporting capabilities would allow us to really demonstrate: "Hey, here's what's actually going on, Mr. Customer."

Puneet Gupta - PeerSpot reviewer
Director at IT Junction
Real User
Dec 13, 2018

If they can bring some additional, complementary solutions, like network scanning and the like, that will help. If they had some sort of a firewall which could help detect DDoS attacks and other things. It's just an extension of what they do, so it would not be just the endpoint. If they can take the technology and make it more useful across the network and add anything that could help improve the work environment, that would be good. I'm watching closely to see what they next bring onboard. But within the product itself, overall I don't see any required improvement because it has a very lightweight agent, it's fast and quick, and it detects everything. I haven't experienced any negativity on the Deep Instinct side. The UI is pretty straightforward. It's very simple. It would be nice to have if there were options where, if I have to do SIEM integration, I could do so from the UI: Just pick and choose what SIEM solutions the customers use and have options to have out-of-the-box connection facility. If I had an option to do SIEM integration out-of-the-box from the user interface, that would be handy.

FuyukiMotono - PeerSpot reviewer
General Manager at a tech services company with 51-200 employees
Nov 22, 2018

The Management Console is not localized.

Regional Technical Manager at a retailer with 201-500 employees
Real User
Nov 11, 2018

I am looking forward to them adding Linux in Q1 or Q2 of 2019, as this is often requested by my partners and customers. Currently, Deep Instinct only has Windows, Mac, Android, and iOS. At this point, they don't have a local quarantine feature that can be triggered by the agents. It has to be done by whitelisting. Deep Instinct has also said that this will be available in Q2 2019.

Ethan Ore - PeerSpot reviewer
Senior Consultant at a tech services company with 11-50 employees
Nov 6, 2018

I would like to see improvement in the user interface so that the user has more control. For example, it would be good if a user could change their grouping if they want to be part of another group. Or if I want to right-click and scan a specific file that I just imported, that would be helpful. Sometimes you just want to do an extra scan to make sure you're safe.

Related Questions
Technology evangelist at a tech services company with 51-200 employees
Feb 16, 2021
I am interested in the ability to detect malware through deep learning of Deep Instinct products. Can anyone give some feedback?
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Jul 15, 2022
Hi Everyone, What do you like most about Deep Instinct? Thanks for sharing your thoughts with the community!
2 out of 13 answers
Ethan Ore - PeerSpot reviewer
Senior Consultant at a tech services company with 11-50 employees
Nov 6, 2018
Deep Instinct complements the solutions we already have. You don't need to rip and replace any antivirus or endpoint that you have. It's easy to use and it's easy to have it side-by-side with other solutions. That makes it really easy to have an additional level of protection, rather than to hassle with doing solution migration.
Regional Technical Manager at a retailer with 201-500 employees
Nov 11, 2018
Its false positives are very low, because the behavior analysis engine double checks them.
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