2019-02-12T12:12:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
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What needs improvement with Check Point Harmony Email & Office?

Please share with the community what you think needs improvement with Check Point Harmony Email & Office.

What are its weaknesses? What would you like to see changed in a future version?

15
PeerSpot user
15 Answers
Suresh Pathipatti - PeerSpot reviewer
Senior Information Technology Administrator at Aighospital
Real User
Top 5
2022-08-30T16:01:20Z
Aug 30, 2022

Harmony Email & Collaboration could be improved by making the whitelist available on the website and application level.

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Jonathan Ramos G. - PeerSpot reviewer
Cloud Engineer at ITQS
Real User
Top 5Leaderboard
2022-08-22T19:36:00Z
Aug 22, 2022

Something worth mentioning is the need for Spanish language support and better representation for teams in the Latin American area. There is a growing demand for these IT services and new technologies. Its guides are not great. It would be more pleasing if these guides could be updated and improved in their design. The support that most requires attention is the phone calls or the cases through the support page. Several times, through the chat function, we found that it gets stuck and does not bring up the live chat.

Adriamcam - PeerSpot reviewer
Consultant at ITQS
Reseller
Top 5Leaderboard
2022-07-26T13:57:00Z
Jul 26, 2022

Check Point Harmony Email & Collaboration presents a problem similar to the other Check Point tools that it was able to manage, and that is the access to its administrative functions. Since the portal to the management and administration entry sometimes has performance problems and takes a long time to respond to what has arrived, the handling of the tool is difficult. It presents problems in the management of technical support since the SLA is not optimal, causing delays. This means that security problems may arise since it does not provide a quick response or a concrete solution.

alvarado - PeerSpot reviewer
Cloud Support Leader at a tech company with 51-200 employees
User
Top 5Leaderboard
2022-06-20T05:35:00Z
Jun 20, 2022

Since this solution is administered through Check Point Infinity Portal, this would be the entry key for management. Sometimes the portal has performance problems, and sometimes it takes time to respond, which causes difficulty in managing the tool. It would also be very good if they improved the support management since sometimes they take a long time to respond, or offer help only during office hours, which is not the most convenient. Sometimes you choose to investigate by your own means or using the Check Point documentation.

Mantu Shaw - PeerSpot reviewer
Sr. Technology Architect at Incedo Inc.
Real User
Top 5
2021-10-09T20:54:00Z
Oct 9, 2021

It is one of the best solutions for cloud-based email security. Almost all features are available, which is required by most organizations. Still, some other features could be added to create more advantages, such as integration with on-premises exchange integration with other SaaS clouds. Integration with other threat clouds and AI engines would be helpful. A phishing simulator would be helpful as a user training module. Publishing future roadmaps would help us understand what to expect. The product should offer integration with other SIEM tools. Improvement is a key element of any product and Check Point is doing improvements very effectively - therefore there are no major concerns.

Rodrigo Nalda - PeerSpot reviewer
Responsable de Ciberseguridad. CISO at a printing company with 501-1,000 employees
Real User
Top 10
2021-03-26T10:30:00Z
Mar 26, 2021

Check Point has to continue refining the intelligence engine to minimize the number of false positives.

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PRAPHULLA  DESHPANDE - PeerSpot reviewer
Associate Consult at Atos
Real User
Top 5Leaderboard
2021-02-27T11:34:00Z
Feb 27, 2021

Cloud Guard would be a complete solution if Check Point added a comprehensive data loss solution that included capabilities such as bulk data transfer detection. I would like to see a centralized gateway so that anyone from any geolocation can access the infrastructure with minimum latency. I would like to see additional work on protecting against phishing emails by adding more filters to minimize risk or to harden the security. Stability is the main area that Check Point needs to focus on. Integration with third-party APIs should be supported, as AI and ML can get more inputs to minimize the false rate ratio.

Kirtikumar Patel - PeerSpot reviewer
Network Engineer at LTTS
Real User
Top 5Leaderboard
2021-01-29T06:17:00Z
Jan 29, 2021

We are unable to export the reports from the dashboard, and if it is possible to do then it is not intuitive.

Vishnu Ravichandran - PeerSpot reviewer
Network Security Engineer - Presales at a tech services company with 201-500 employees
Real User
Top 10
2020-12-09T05:46:00Z
Dec 9, 2020

The false positive rate is one of the problems that we had faced with Check Point's information. For example, we have a number of false positives in both CloudGuard SaaS and CloudGuard IaaS, which has been quite disappointing when we find them. However, the moment when we whitelist or blacklist false positive things, the solution gives us more efficient security than other solutions. When I teach Check Point IaaS, I feel like it is putting devices into learning mode and feeding more stuff to the solution, which gives me more efficient security. We download the SmartConsole from AWS, installing it on our computers, then managing it from our end only on local machines. I need to download agents for every machine from the Check Point instance. To connect with the SmartConsole, then I need to give public access to Check Point's machine. At that moment, there is no configuration in my machine so I need to give some public access to our machine. Giving public access without configuring anything is the first defect or drawback. It takes a few times for every engineer to download the agent and configure the policy, and that takes five to 10 minutes. Within those five to 10 minutes, it is insecure. The integration with the Check Point console needs improvement, e.g., accessing the SmartConsole is difficult.

David Ulloa - PeerSpot reviewer
CISO at IMC Companies
Real User
2020-11-01T09:42:00Z
Nov 1, 2020

The NAVEX metrics that I have been using on the CloudGuard dashboard cannot be exported. If they were to add report exporting capabilities on each of metric objects on the dashboard, that would be awesome.

Oleg Pekar - PeerSpot reviewer
Senior Network/Security Engineer at Skywind Group
Real User
Top 5
2020-09-26T21:08:00Z
Sep 26, 2020

From time to time, the system's administrators notice the increase in the false-positive alerts being reported by CloudGuard SaaS. The increase usually lasts for several days, with the longest we observed being about a week. During these periods, some number of the "clean" emails are blocked and not delivered to the end-users. I hope the Check Point team would work on improving the detection algorithm and the amount of the false-positive alerts would be more predictable, stable on the minimal level.

KC
IT Security Analyst at a energy/utilities company with 1,001-5,000 employees
Real User
2020-07-28T06:50:00Z
Jul 28, 2020

We still get some false positives. There are times when legitimate stuff gets flagged and it could be that somebody is expecting a very important email but they don't end up getting it. On the flip side, when we alert Check Point about stuff like this, it is corrected, so they are improving. That's a plus. In terms of additional features, right now it shows you login activity for Office 365, a bit of a broad overview. I would like to be able to drill down further into that to see real-time login events on a map.

DA
Manager Firewall and Security at W.R. Grace & Co.
Real User
2020-05-21T06:20:00Z
May 21, 2020

One of the areas that I would like to see them develop into the product would be in the user feedback arena. Today, if a phishing email were to get through and bypass the product — which very few do — it would be nice if, when a user clicked on that phishing email, they got a second-chance opportunity, a chance to double-check that they really wanted to proceed to that website.

JaapGiliam - PeerSpot reviewer
Owner at Giliam Network & System Solutions
Real User
2020-04-23T10:13:44Z
Apr 23, 2020

At this time, the two-factor authentication does not work for Active Directory. This is something that we are looking forward to.

DD
Technology Security Manager at a energy/utilities company with 1,001-5,000 employees
Real User
2019-02-12T12:12:00Z
Feb 12, 2019

I have a keen interest in being able to consolidate and being able to have one viewpoint. I want to be able to integrate directly into our centralized login. I would love to see the ability to integrate into our SIEM solution which is on-premise. I see where in a later update, they have built ability to integrate with an on-premise logging solution, so this is a big plus.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Aug 30, 2022
Hi Everyone, What do you like most about Check Point Harmony Email & Office? Thanks for sharing your thoughts with the community!
2 out of 15 answers
DD
Technology Security Manager at a energy/utilities company with 1,001-5,000 employees
Feb 12, 2019
It seems quite scalable. We don't anticipate any scaling issues. We have it deployed in the cloud.
JaapGiliam - PeerSpot reviewer
Owner at Giliam Network & System Solutions
Apr 23, 2020
The program has a nice interface and it is easy to use.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 21, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 15 answers
DD
Technology Security Manager at a energy/utilities company with 1,001-5,000 employees
Feb 12, 2019
Do a full feature evaluation (interactive) with a support person. That is what I did.
JaapGiliam - PeerSpot reviewer
Owner at Giliam Network & System Solutions
Apr 23, 2020
The price is very good, based on what they deliver.
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