I look to CDW for guidance regarding our overall IT support needs. Being new in my role, they've been helping me to understand how the network works, how our phone systems work. They are involved in a lot of different aspects of supporting our systems. Also, if I want anything new, I go to them first. We use CDW for our Cisco phones and we're currently using them for a network overhaul of our firewall system. We're piloting the Meraki system with them. We're also using them to do a few printer projects around PaperCut, and for our Soundtrap platform.
We wanted to outsource our phone system and not have to manage it in-house. That's why we turned to CDW. We're using the service solely for our Cisco phone system. It's hosted and managed by CDW and they have an interface portal that we use to do some internal management. We can do some basic user changes and updates, but we can also put in a request to CDW for any management changes.
For the last four years, we have only been using the Cloud Collaboration Center (CCC) for our hosted VoIP system. Prior to that, we were using that as well as some managed services for routers and networking. They did manage some of our devices. We had some switches on-prem, but they don't do that anymore. We now have an in-house network team who manages the network devices. Then, in tandem with CDWG, we do some administration of the VoIP phone system with a Call Manager on our side. They host the call manager and all the servers for Call Manager in their data centers. Also, we have a VoIP router on two of our locations where we have phones. I am using the hosted VoIP system in the cloud. That is what they do. Part of that is the four VoIP routers with their two data centers and one at each of my two locations. For on-prem, we use hosted VoIP calling, i.e. CCC. We don't use any messaging or WebEx with them. All we use are the desk phones and voicemail system right now. We have our desk phones, so we are not even in the cloud using a messaging system. We use Teams totally separate from CDW. All calling is through the CDW CCC hosted VoIP solution, and that is what we use.
What we were looking to achieve with CDW was to have a hosted, SIP-based phone system that we didn't have to completely manage internally. CDW provides those services and that's why we chose them. CDW manages our complete phone system. All the servers and services that make up the VoIP phone system are based in CDW's Chicago location.
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CDW Managed Collaboration Services provides overall IT support for a vast amount of systems. This managed service provider helps to manage corporate infrastructure. CDW Managed Collaboration Services specializes in remote systems management and phone systems. Users can receive this service from anywhere and not only in their office space. This service can be used for network overhaul, phone system management, printer projects, SIP-based phone systems, and much more. This management service...
I look to CDW for guidance regarding our overall IT support needs. Being new in my role, they've been helping me to understand how the network works, how our phone systems work. They are involved in a lot of different aspects of supporting our systems. Also, if I want anything new, I go to them first. We use CDW for our Cisco phones and we're currently using them for a network overhaul of our firewall system. We're piloting the Meraki system with them. We're also using them to do a few printer projects around PaperCut, and for our Soundtrap platform.
They are a managed service provider who helps manage our corporate infrastructure. We are using Cisco solution in our environment.
We wanted to outsource our phone system and not have to manage it in-house. That's why we turned to CDW. We're using the service solely for our Cisco phone system. It's hosted and managed by CDW and they have an interface portal that we use to do some internal management. We can do some basic user changes and updates, but we can also put in a request to CDW for any management changes.
For the last four years, we have only been using the Cloud Collaboration Center (CCC) for our hosted VoIP system. Prior to that, we were using that as well as some managed services for routers and networking. They did manage some of our devices. We had some switches on-prem, but they don't do that anymore. We now have an in-house network team who manages the network devices. Then, in tandem with CDWG, we do some administration of the VoIP phone system with a Call Manager on our side. They host the call manager and all the servers for Call Manager in their data centers. Also, we have a VoIP router on two of our locations where we have phones. I am using the hosted VoIP system in the cloud. That is what they do. Part of that is the four VoIP routers with their two data centers and one at each of my two locations. For on-prem, we use hosted VoIP calling, i.e. CCC. We don't use any messaging or WebEx with them. All we use are the desk phones and voicemail system right now. We have our desk phones, so we are not even in the cloud using a messaging system. We use Teams totally separate from CDW. All calling is through the CDW CCC hosted VoIP solution, and that is what we use.
What we were looking to achieve with CDW was to have a hosted, SIP-based phone system that we didn't have to completely manage internally. CDW provides those services and that's why we chose them. CDW manages our complete phone system. All the servers and services that make up the VoIP phone system are based in CDW's Chicago location.