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What is your primary use case for Blue Prism?

Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

PeerSpot user
4242 Answers

reviewer1404141 - PeerSpot reviewer
Real User

We are mainly using Blue Prism for finance processes. Then slowly, we move into other processes, such as HR and IT.

KasimIqbal - PeerSpot reviewer
Top 20MSP

I'm one of the senior consultants in the company I work for, we are a service provider and we provide IT services to our customers. One of these services we provide is automation, using tools, such as Blue Prism. We are upgrading to version 7.01 of Blue Prism in a few months. We are using Blue Prism recently for statistics processes, which is the automation of SAP transactions for our logistics departments. Additionally, it is being used for SAP transactions within our IT finance service department. We do many things with it, such as partial reset and ticket re-keying. We have incident tickets logs from the IT department, which can be from emails, and we do re-keying exercises.

reviewer1782987 - PeerSpot reviewer
Real User

The solution was deployed on-prem. We have about 100 users. We were partners with Blue Prism.

Arunmani Subramanian - PeerSpot reviewer
Top 20Real User

As for primary use cases, we have done purchase order processing for close to five countries, and we also do non-compliance in terms of the field assets deployed by a company to hospitals. That is, we use it as an asset tracking solution.

reviewer1141743 - PeerSpot reviewer
Top 20Real User

In one of the use cases, we import Excel tables. We extract the Excel data from the output of a proprietary application. This application produces Excel tables as an output, and we then create PDFs for certificates for the people who are flying. They have to do training, flying hours, and things like this. In this project, we closed the gap between the proprietary application, provided by a different team, and the HR application. It is deployed on-premises. Due to security issues, we are not allowed to use cloud services. We only have centralized application servers that are operated by the central operations team. It is not on users' desktops, which is possible, but it is not our focus.

Srikanth RB - PeerSpot reviewer
Top 20Real User

We've primarily used the solution for financial purposes. We have payroll management and a lot of manual processes. With this, we can run automated reports. There are about 15 to 18 interfaces where we get the information. We can consolidate emails, PDFs, and Excel. There's automation to pick everything up and understand all the sources and different kinds of data. We can input raw data, consolidate it and then handle calculations. We can download data and save it in folders.

reviewer1163166 - PeerSpot reviewer
Top 5LeaderboardReal User

Blue Prism is used for UI information. We use it for automating business tools related to HR and finance. We are submitting human interaction from the computer.

Athota Singaiah - PeerSpot reviewer
Top 20Real User

We've implemented Blue Prism for various banking operations for HSBC. It's used to provide support for various areas of business like mortgages, screening teams, and payment processing. So based on the process requirement, we prepare best cases and use cases, then we cater to the requirements of the business. There are around a hundred people at HSBC divided up among four digital operations center teams. These are spread across the globe in India, China, Europe, and Hong Kong.

reviewer1566750 - PeerSpot reviewer
Real User

We use Blue Prism to target the financial service industry. Our core use cases are specifically in insurance and banking. Within our company, there are two developers that use this solution. Whether we increase our usage of this solution is going to be a market-based or market-driven decision.

reviewer1542615 - PeerSpot reviewer
Top 20Real User

We use Blue Prism for different industries such as insurance, banks and financial corporations. We help to automate different kinds of processes, such as data validation when it comes to insurance. The solution compares data between documents and the portal. We are partners with Blue Prism and also resellers. I'm a solutions architect.

reviewer1538412 - PeerSpot reviewer
Top 5Real User

We are primarily using the solution to automate the enterprise processes that are so widely used by many staff and where we want to reduce the specific deviation where FTE may be high.

reviewer1423608 - PeerSpot reviewer
Top 20Real User

We have multiple systems here that are integrated. We have our SAP system, and then we have the vendor portals that are running on some web applications. If somebody puts an order in the portal, there used to be some kind of verifications for which we had employed some people, but now, the same verification is done by Blue Prism. We have also been using it for automation for invoice verification. We use Blue Prism to do the verification of the scanned invoices sent by people. We are using the latest minus one version of this solution.

reviewer1488525 - PeerSpot reviewer
Top 20Real User

We use it mostly to mimic what our operation agents are repetitively doing so that they don't have to do the same thing over and over again. We are using it to eliminate the repetitive tasks that require no thinking or intelligent decision making. We are using the latest version of Blue Prism.

reviewer1504179 - PeerSpot reviewer
Top 20Real User

I'm an IT consultant and I implement Blue Prism for my clients.

Mattia Mezzacapo - PeerSpot reviewer
Top 5Real User

The primary use case of Blue Prism is for financial services. It can't be accessed via a simple web application like you can do with its competitors. For financial services where the main requirement is to retain data in-house, Blue Prism is the way to go. I'm an RPA engineer and we are customers of Blue Prism.

Pranay Lingala - PeerSpot reviewer
Top 5Consultant

I work for the healthcare industry, and I use it for claims orders. We have claims orders, and we have integrated service manager tickets to bring tickets from different locations or websites and update them to the SharePoint tracker. From there, we send any notifications to the concerned person. I am currently working with an on-premise solution that is connected to the cloud UI.

Vineet Talwar - PeerSpot reviewer
Top 20Real User

We were trying to integrate Blue Prism for an insurance solutions company. Without manual intervention, they wanted some bots to qualify and make some selection procedures easier for certain customers and integrate them with the CTI, which is a computer technology exchange. This means that when somebody calls up, they will go to a bot and CTI. They run a bot, and the bot will guide them about how they can answer some queries for the insurance customer.

reviewer1466862 - PeerSpot reviewer
Top 5LeaderboardReal User

We are using this solution for invoicing and some other allocations in our organization.

Vijay Moorthy - PeerSpot reviewer
Top 20Consultant

Our use cases are account receivables and account payable. In insurance, our use cases are for vetting beneficiaries, upgrading client portfolios, and updating customer's policies.

reviewer1439535 - PeerSpot reviewer
Top 20Real User

We have about 20 use cases in production. Probably half of them are related to finance, monthly closures in our company, invoices, and bank reconciliations. On the IT side, use cases are about audit requirements with user attestations, user reviews, and schedules. We're currently using the on-premises version, but we're internally moving to Azure cloud rather than moving to Blue Prism cloud.

reviewer1389192 - PeerSpot reviewer
Top 5LeaderboardReal User

We are using Blue Prism to automate any of your manual tasks, that are related to desktop, or web-based, email, and Excel. Any kind of automation for that matter. Also, for any two handled records that have been created with many items and have been automated, we would use Blue Prism to manage them.

Jayveer Mandora - PeerSpot reviewer
Top 20Real User

Normally, we work with the insurance and financial sectors. We create automations for reconciliation, account opening, account closing, and similar processes. Mostly, we work with Windows and mainframe applications.

MehakTalwar - PeerSpot reviewer
Top 20Real User

We use it to automate various backend processes in our company, such as PO processes and finance processes. We are using the latest version. It is deployed on the cloud as well as on-premises.

Richa Srivastava - PeerSpot reviewer
Real User

Our primary uses for Blue Prism are Solution Design, SDD, PDD, and Coding.

reviewer1348122 - PeerSpot reviewer
Top 20Real User

We are a relatively new company, which specializes primarily in finance. I believe roughly 5% of our company uses this solution, which is quite low. Some fields in our company require the use of this solution daily, but other fields use it only monthly. So, we use it on-demand. When we initially started using Bue Prism, it was actually acquired by the financial department in our company, but soon after, it was put across as a legacy to IT. We then expanded our use cases to other areas of IT throughout our company, but primarily, our major footprint in Baxter has been in finance. Blue Prism dominates in finance at the moment. We also have a few use cases relating to HR.

reviewer1383903 - PeerSpot reviewer
Top 20Real User

The first automated processes were mainly backoffice procedures. Accordingly, unattended robots have been used to do the job. To me however, a big portion of the potential value added from RPA comes from attended automation, especially in a people-intensive professional services company like the one I`m working at. Typical examples for solutions desired by the staff are digital assistants taking care of the tedious and error-prone data transfer processes reaching from HR and Marketing to Finance.

reviewer1248864 - PeerSpot reviewer
Top 5Real User

We have a lot of use cases for automation, including testing our website.

Sonal Pawar - PeerSpot reviewer
Top 10Real User

Anything which is redundant and has the same steps can be easily automated with Blue prism hence reducing manual operation and manpower. We have a project in which a user requests through an email, Blue prism pickups that email and according to the request finds out which access has to be provided and follows the same procedure to give access. Once access is provided a business notification is reverted back. In case of an exception the business is notified in such scenarios after maximum retries.

Sravani K - PeerSpot reviewer
Top 20Real User

We are a service provider and I develop RPA solutions for my clients. Blue Prism is one of the RPA products that I develop bots for. Most of our clients are interested in automating processes that are related to payroll and other aspects of finance.

reviewer1378623 - PeerSpot reviewer
Top 20Real User

We are primarily using Blue Prism for automating repetitive Excel tasks and preparing reports. This involves downloading reports and data from websites, followed by data massaging. Most of the automation is within Excel.

Nancy_Sachdeva - PeerSpot reviewer
Top 20Real User

Across different business areas, the use cases differ. The back-office, for example, are more along the lines of reconciliation of data, the back-end operations. We have use cases in our dispatching department as well, where use cases can be like data is gathered for traders to make intelligent decisions, or nominations power plants to the website. Some use cases in our procurement area and our financial services. Our goal is to free our employees to do more value-added tasks, while the robots do the manual activities. That way, employees can move on to more sophisticated tasks. The robot does its work but the employees are still in control. For example, the dispatcher is still on the desk and looking at what a robot has nominated, for example. We have use cases where RPA is integrating it with machine learning, with chat bots. . Our idea was to start with the basic robot and then make them more sophisticated by adding natural-language processing or machine learning. We have a couple of use cases there, as well. But the repetitive-task use cases are more common. Our application server and our database are on Azure cloud. But you have to use a virtual machine to access it and that virtual desktop environment was on-prem. Currently, a project is going on to move them to virtual machines as well. So the Blue Prism hosting is currently on our private cloud, Azure, and the virtual machines are on-prem and will be moved to Azure in two months.

reviewer1205598 - PeerSpot reviewer
Real User

Our primary use case is automating data entry-intensive tasks interacting with in-house applications.

Andrew_Wright - PeerSpot reviewer
Real User

Our primary use for this solution is to automate and run our mundane operational processes.

Prohead677 - PeerSpot reviewer
Real User

We use this solution in all area of our business. The most common use case is related to our financial sector and loan applications.

ManagerDir667 - PeerSpot reviewer
Real User

Our primary use for this solution is in the financial department.

ArchDigital - PeerSpot reviewer
Real User

We implemented Blue Prism some time back. I'm not using it right now. I get most involved during the evaluation and the deployment phase. With Blue Prism, we automated back-end processes. Blue Prism is more like service-side automation. It is not good for attended automation.

Gowtham  Thotapalli - PeerSpot reviewer
Real User

We were using this solution for two main purposes. The first was to leverage the OCR capabilities, and the second was integration with Outlook to check email and retrieve attachments from email. We were also looking at the workflow component, and how to orchestrate the bot and the process flow within Blue Prism. This is all being done as a pilot project by one of our departments to assess the impact of implementing RPA.

it_user973275 - PeerSpot reviewer
Real User

I use Blue Prism mainly for backend operations where I don't need a lot of manual intervention coming in. Blue Prism is mainly for backend operations like auditing, reporting, compliance, and regulatory requirements.

Angelouse Tan - PeerSpot reviewer

I am an RPA consultant and the use case varies depending on my client. Basically, it is a tool that helps users to automate repetitive tasks. We do not automate in our own company but we do help our clients to implement it.

Somasundaram N - PeerSpot reviewer
Real User

We are using Blue Prism's process automation software to eliminate low-return, high-risk, manual data entry, and processing work for our financial processing in manufacturing. We are not a direct partner with Blue Prism, what we do is when our clients have bought the Blue Prism solution for someone we implement Blue Prism for them. We are acting as the integrator.

Mohanish Khatkhede - PeerSpot reviewer
Real User

I have used this solution to automate the business processes in the life insurance space which includes the policy admin processes like underwriting processing, claims processing and commission processing.

Rao  Parathnandh - PeerSpot reviewer
Real User

In the financial environment, such as in the banking and insurance sectors, we use them to automate mundane tasks, the kinds that require repetitive human work with not much thought process involved. We use it for simple things like automating the processing of work queues, reading information from an email, extracting the attachments and forwarding those to available people.

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