We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.
Support engineer at a tech services company with 11-50 employees
Real User
2023-01-05T12:13:19Z
Jan 5, 2023
The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.
Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Real User
2019-09-05T16:30:00Z
Sep 5, 2019
The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the...
We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it.
The PPM module is an excellent service.
The product is quite convenient and user-friendly.
You don't need a lot of plugins.
The demand management tool is very strategic because it helps assess risk, gives you a visual of different demands, and rates those values.
The feature I find the most valuable is the one that lets you see how much time has been used in processing a ticket. This allows us to better monitor performance.
The ease of use is the most valuable feature. It's very intuitive to set up.
The resource manager is useful.
The stability is excellent. ServiceNow is one of the leading platforms when it comes to stability.
As a product, the primary reason we like it is it gets integrated with our ITSM solution so that we don't have to go for an external product for project management like Jira.
Everything is valuable. It is tough to choose a particular feature, but project portfolio management along with agile 2.0 are two key product features that I would suggest for services companies like us.
The performance is good.
The most important feature of ServiceNow IT Business Management is flexibility.
We like the status report feature. It is something really valuable.
Competitive in terms of research
ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready.
The interface is extremely user-friendly.
Stable and scalable solution.
The solution was quite easy to use. The interface was quite user-friendly, and I've become quite familiar with it.
The program is stable.
The interface is user-friendly. It's one of the most user-friendly on the market, and the most complete.
The solution offers a lot of opportunities for integrations. We can integrate with Slack,
Azure, all the API alternatives, etc. There's a lot of integration modules provided.