Every solution has stability issues. Implementing their product for Samsung is a flagship for ServiceNow. We faced a lot of integration issues while connecting our legacy system with ServiceNow. We had to change the architecture. Our priority was to move on with the business. Overall, I rate the product a nine out of ten.
We have a partnership with ServiceNow. I'm using a lot of ServiceNow methodologies in my project management tasks. I'd rate the solution seven out of ten. It provides everything we need in one place. I would recommend the solution to others. When I was first using the solution, I was impressed by how centralized the solution was. We didn't need so many plugins. I found it very easy to use. The main thing for new users is to look at the availability of the tools to see if the solution can do what they need it to do.
Manager at a manufacturing company with 10,001+ employees
Consultant
Top 20
2023-02-22T09:43:54Z
Feb 22, 2023
The solution depends on a layer of engagement or action as opposed to a system of record. It is strategic portfolio management so doesn't necessarily comprehend or solve problems by itself. Other tools like IIM and HRSD have a bigger capacity to solve problems. I definitely recommend the solution if you want to expand projects across your entire organization, have clear visibility of progress, and learn your investments. I rate the solution an eight out of ten.
Support engineer at a tech services company with 11-50 employees
Real User
Top 20
2023-01-05T12:13:19Z
Jan 5, 2023
There is an ongoing cost associated with using the system because you have to trust the with all the sensitive data. The solution is hosted by ServiceNow and if you use more plugins and/or features to expand the capabilities – such as machine learning and AI – you have to trust ServiceNow for keeping all the corporate data confidential.
I would rate this solution as nine out of ten. My advice is to thoroughly blueprint what you're trying to achieve. It took me a long time to understand what we needed to get out of the solution. Having an integrator would have been helpful. I think you should understand your business requirements before you start implementing.
Learn what your peers think about ServiceNow Strategic Portfolio Management. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
In ServiceNow, since we are an MSP and a premium partner with ServiceNow, we pretty much cater almost to the entire suite, or at least the entire ITX. That's IT Service Management, IT Operations Management, IT Asset Management, IT Business Management, and then more or less the governance risk and compliance aspects. I'd rate the solution seven out of ten.
If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM. On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.
We're a partner and reseller. Users should go with this product only if they are already planning to use ServiceNow for other IT like asset management or service management. If they are planning to use ServiceNow, then it makes sense to go with it. Otherwise, it is not necessary to go for ITBM. I'd rate the solution seven out of ten.
It provides value for money. Without the tool, it is tough to track more than 6,500 resources. In the future, when the team size grows exponentially, it would become literally impossible for any of the competencies, practices, or delivery teams to manage their resources' productivity. It would be hard to know: * How much I'm getting out of a resource? * How much money I'm spending on a resource? * How much revenue I'm getting from a particular resource, division, team, or competency? All these are possible to know by using ServiceNow. It helps us in utilizing the resources to the perfect level to generate more revenue at the same cost. I would rate it an eight out of ten.
We are not using it as a business management solution, so I would recommend it for ticketing and incident tracking. However, we are not utilizing the entire portfolio. I would rate ServiceNow IT Business Management an eight out of ten.
Lead IT Transformation Architect at a computer software company with 5,001-10,000 employees
Real User
2021-09-25T04:42:00Z
Sep 25, 2021
I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10. If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.
I&T Design & Execution Reliability Engineering Leader at a financial services firm with 10,001+ employees
Real User
2020-04-23T10:13:40Z
Apr 23, 2020
It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow. I would rate this product a seven out of 10.
Chief Technology Officer at a renewables & environment company with 11-50 employees
Real User
2020-01-15T08:04:00Z
Jan 15, 2020
We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure. I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now. I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface. We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export. I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.
IT Project Manager at a tech services company with 1-10 employees
Real User
2020-01-15T08:03:00Z
Jan 15, 2020
I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.
Service Desk and Prediction Manager at a consultancy with 5,001-10,000 employees
Real User
2019-09-05T16:30:00Z
Sep 5, 2019
We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and even if you know ITIO, you will need to do some training on the application; it's far too complex to understand otherwise. It's an application that does everything you want, it's just that you don't know that you can do it because it offers so many things. It does have good documentation, however, which is quite useful. The solution is still new to us, and we are learning more every day. I would rate the solution eight out of ten.
ServiceNow Strategic Portfolio Management is a highly regarded value-added Portfolio Management solution and also a top-ranked Enterprise Agile Planning tool. Strategic Portfolio Management (SPM) relates to the tools and processes that business organizations utilize to manage their usable resources and satisfy calculated business objectives.
ServiceNow SPM ensures organizations are able to precisely identify and promote the best investment initiatives that accurately match the...
Overall, I rate the solution an eight out of ten.
Every solution has stability issues. Implementing their product for Samsung is a flagship for ServiceNow. We faced a lot of integration issues while connecting our legacy system with ServiceNow. We had to change the architecture. Our priority was to move on with the business. Overall, I rate the product a nine out of ten.
We have a partnership with ServiceNow. I'm using a lot of ServiceNow methodologies in my project management tasks. I'd rate the solution seven out of ten. It provides everything we need in one place. I would recommend the solution to others. When I was first using the solution, I was impressed by how centralized the solution was. We didn't need so many plugins. I found it very easy to use. The main thing for new users is to look at the availability of the tools to see if the solution can do what they need it to do.
The solution depends on a layer of engagement or action as opposed to a system of record. It is strategic portfolio management so doesn't necessarily comprehend or solve problems by itself. Other tools like IIM and HRSD have a bigger capacity to solve problems. I definitely recommend the solution if you want to expand projects across your entire organization, have clear visibility of progress, and learn your investments. I rate the solution an eight out of ten.
There is an ongoing cost associated with using the system because you have to trust the with all the sensitive data. The solution is hosted by ServiceNow and if you use more plugins and/or features to expand the capabilities – such as machine learning and AI – you have to trust ServiceNow for keeping all the corporate data confidential.
I would rate this solution as nine out of ten. My advice is to thoroughly blueprint what you're trying to achieve. It took me a long time to understand what we needed to get out of the solution. Having an integrator would have been helpful. I think you should understand your business requirements before you start implementing.
In ServiceNow, since we are an MSP and a premium partner with ServiceNow, we pretty much cater almost to the entire suite, or at least the entire ITX. That's IT Service Management, IT Operations Management, IT Asset Management, IT Business Management, and then more or less the governance risk and compliance aspects. I'd rate the solution seven out of ten.
If you want to implement ServiceNow ITBM, I would recommend an organic approach rather than going full throttle and moving all your projects at once, for example, from Microsoft Project or Clarity, onto ITBM. On a scale from one to ten, I would rate ServiceNow ITBM at eight because it is not as intuitive as Microsoft Project.
We're a partner and reseller. Users should go with this product only if they are already planning to use ServiceNow for other IT like asset management or service management. If they are planning to use ServiceNow, then it makes sense to go with it. Otherwise, it is not necessary to go for ITBM. I'd rate the solution seven out of ten.
It provides value for money. Without the tool, it is tough to track more than 6,500 resources. In the future, when the team size grows exponentially, it would become literally impossible for any of the competencies, practices, or delivery teams to manage their resources' productivity. It would be hard to know: * How much I'm getting out of a resource? * How much money I'm spending on a resource? * How much revenue I'm getting from a particular resource, division, team, or competency? All these are possible to know by using ServiceNow. It helps us in utilizing the resources to the perfect level to generate more revenue at the same cost. I would rate it an eight out of ten.
We are not using it as a business management solution, so I would recommend it for ticketing and incident tracking. However, we are not utilizing the entire portfolio. I would rate ServiceNow IT Business Management an eight out of ten.
I rate ServiceNow IT Business Management a five out of ten.
I would rate it a nine out of 10.
I would rate this solution as ten out of ten.
I would never give service now a 10 because everything could always be better, but I would rate it nine or nine-and-a-half out of 10. If you are planning to implement ServiceNow, I would consider it from the aspect of business management, especially portfolio management. Don't only look at companies that are mostly using portfolio management for their project portfolio. Portfolio management comprises three main portfolios: investment portfolio, product portfolio, and project portfolio. These are really linked to each other. And the nice thing about business management with ServiceNow is that you can manage all three of these portfolios like they need to be managed.
I would rate this solution a ten out of ten.
It's a workflow thing so I guess one of the most important things is to really think about your requirements and your process flow because you need to customize to use it out of the box and match your work flow. I would rate this product a seven out of 10.
We used the cloud deployment model as opposed to the on-premises model. We used the public cloud and use Microsoft’s cloud with Azure. I’m a CTO and I have about 10-12 years of technical background. I’ve been a developer before, but over the past year I’ve moved into project management and our company is developing software for the energy sector. We may use this solution for that company going forward, although we aren’t using it right now. I’m comfortable using both Salesforce and ServiceNow. I find ServiceNow easier to use in comparison, but Salesforce also has a good interface. We have eight to ten people on the team working with the solution. We were working on a user based project, so there were 10 people to include in the design and then one person was there to develop the Java export and another one for running data for basic export. I’d recommend the solution. I’d rate it nine out of ten. I’d rate it higher if it wasn’t so costly as a solution. Feature-wise it’s very good and unique compared to Salesforce and other business management software.
I rate this program an eight out of ten, just because of the configuration. My main issue was the interface but I assume that it was because of the way the program was configured. It was not really user-friendly. There were a lot of things on my screen that was a little bit complicated. But I would still recommend this product to others looking to implement it.
We use the hybrid cloud deployment model. We're integrators for the solution. I'd rate the solution nine out of ten.
We use a sort-of a public cloud deployment model. The way ServiceNow works is, it's never public or private. It's kind of public, but you have your own server on the data center, however, you don't know how they're managing it. It's public, but it's not really public, it's hosted privately. One big takeaway for us is that you need to be able to change the users. The product is complex, so you have to help the user by providing some training, or to have them watch some videos of how it works. It's really about change management and user training. The product is quite complex to understand, and even if you know ITIO, you will need to do some training on the application; it's far too complex to understand otherwise. It's an application that does everything you want, it's just that you don't know that you can do it because it offers so many things. It does have good documentation, however, which is quite useful. The solution is still new to us, and we are learning more every day. I would rate the solution eight out of ten.